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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>From your case, was the recommendation that all SCCP media resources should be all CAPS?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>Dennis Heim | Solution Architect (Collaboration)</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'>World Wide Technology, Inc. | 314-212-1814<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:black'><o:p> </o:p></span></p><p class=MsoNormal><b><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#00007F'>PS Engineering: </span></i></b><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#00007F'> Innovate & Ignite.</span></i><span style='font-size:13.5pt;font-family:"Calibri","sans-serif";color:black'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></b></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> avholloway@gmail.com [mailto:avholloway@gmail.com] <b>On Behalf Of </b>Anthony Holloway<br><b>Sent:</b> Tuesday, April 08, 2014 1:45 PM<br><b>To:</b> Heim, Dennis<br><b>Cc:</b> Brian Meade (brmeade); Cisco VoIP Group<br><b>Subject:</b> Re: [cisco-voip] Unicast MOH and MRG Round Robin<o:p></o:p></span></p><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>During my troubleshooting TAC case, which resulted in identifying this as a defect, I was told that it would affect all SCCP media resources. Though, I have not validated this claim. If you have the time to validate, please do so, and upload your trace file section so we can confirm it is in fact happening and for the same reason. Thanks.<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p><div><p class=MsoNormal>On Mon, Apr 7, 2014 at 11:05 AM, Heim, Dennis <<a href="mailto:Dennis.Heim@wwt.com" target="_blank">Dennis.Heim@wwt.com</a>> wrote:<o:p></o:p></p><blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;margin-left:4.8pt;margin-right:0in'><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Does this only impact MoH resources, or would MTP’s also be impacted?</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.5pt;font-family:"Calibri","sans-serif"'>Dennis Heim | Solution Architect (Collaboration)</span></b><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif"'>World Wide Technology, Inc. | <a href="tel:314-212-1814" target="_blank">314-212-1814</a></span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.5pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#00007F'>PS Engineering: </span></i></b><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#00007F'> Innovate & Ignite.</span></i><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span></b><o:p></o:p></p></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Brian Meade (brmeade)<br><b>Sent:</b> Wednesday, December 11, 2013 9:50 AM<br><b>To:</b> Anthony Holloway; Cisco VoIP Group</span><o:p></o:p></p><div><div><p class=MsoNormal><br><b>Subject:</b> Re: [cisco-voip] Unicast MOH and MRG Round Robin<o:p></o:p></p></div></div></div></div><div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>If anyone needs this fix on 8.x or 9.x, open a TAC case and we can get this put into an ES for you.</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Brian</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Anthony Holloway<br><b>Sent:</b> Wednesday, December 11, 2013 12:38 AM<br><b>To:</b> Cisco VoIP Group<br><b>Subject:</b> Re: [cisco-voip] Unicast MOH and MRG Round Robin</span><o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Here is the defect for this issue, and the fix is in 10.5<o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a href="https://tools.cisco.com/bugsearch/bug/CSCul53246" target="_blank">https://tools.cisco.com/bugsearch/bug/CSCul53246</a><o:p></o:p></p></div></div></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'> <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On Mon, Nov 4, 2013 at 3:13 PM, Anthony Holloway <<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>> wrote:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It was case sensitivity on the MOH server name. <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>If you rename your MOH from MOH_2 to Sub2_MOH you will see it happen as well. <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I played with all capitals and it started working.<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I will report this via TAC and get an update out to the list. <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks Daniel. <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><br><br>On Monday, November 4, 2013, Anthony Holloway wrote:<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>That was helpful, thank you. <o:p></o:p></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>It looks like the issue is the counter not being incremented. <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>RTMT is showing 150 active streams and the SDI trace shows a counter of 0 for all four MOH. <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>In the SDI trace I see the line:<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>14:44:32.746 |MRM::updateMohCounter devName=SUB02B_MOH, countChange=1...<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>My actual MOH server is named Sub02b_MOH. note the case difference. I'm wonder if you have a case discrepancy as well?<o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I too am running 8.6(2a). Specifically 8.6.2.22029-1. <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks again. <br><br>On Monday, November 4, 2013, Daniel Pagan wrote:<o:p></o:p></p><div><div><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>This is also my understanding of how CUCM allocates the same media resource type within the same MRG. My lab is currently on 8.6(2)a and I’m unable to recreate the problem – I’ve placed two calls, back to back, and put both on hold while having two MOH servers (MOH_2 and MOH_3) in the same MRG assigned to the called device MRGL. CUCM allocated MOH_3 for the first call and MOH_2 for the second call.</span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Going to CCM SDI traces, do you see CUCM immediately allocating the same MOH server? In other words, is there a chance you might have missed previous MOH allocation failures for your other MOH resources in the trace file? Do you see a <b><i>sendMohAllocateRequestToDevice</i></b> event for other MOH resources prior to the allocation of the overused MOH server?</span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Also, some trace entries that might be of interest:</span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#404040'>MediaResourceCdpc(8)::createLookupTbl Name=MOH_2 Cepn=cfb5e1cd-fa16-495f-a380-7b7e75b1887c <span style='background:yellow'>Weight=0 Group=0 Counter=0</span></span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#404040'>MediaResourceCdpc(8)::createLookupTbl Name=MOH_3 Cepn=cf2d51e6-ece4-403b-b096-ed188521ab40 <span style='background:yellow'>Weight=0 Group=0 Counter=1</span></span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#404040'> </span><o:p></o:p></p><p><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>(<b>counter</b> = number of simultaneous allocations)</span></i><o:p></o:p></p><p><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>(<b>group</b> = the MRG priority within the MRGL)</span></i><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>In the slight chance you do see other (failed) MOH allocation requests prior to the allocation of your overused MOH server, I would also look at and compare the capabilities for the MOH and held party to make sure there’s a match:</span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#404040'>logCapabilitiesinTrace -- MOH Caps = 4 </span><o:p></o:p></p><p><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#404040'>logCapabilitiesinTrace -- Held Party Caps = 4 2 10</span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><i><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>(<b>4</b> = g711ulaw… <b>2</b>= alaw)</span></i><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hopefully some of this helps.</span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Thx</span><o:p></o:p></p><p><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span><o:p></o:p></p></div></div></div></div></div></div></div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p></div></div></div></div></div></blockquote></div><p class=MsoNormal><o:p> </o:p></p></div></div></body></html>