<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, Sans-Serif;font-size:12pt"><div><span><br></span></div><div><br></div><div style="font-family: HelveticaNeue, 'Helvetica Neue', Helvetica, Arial, 'Lucida Grande', sans-serif; font-size: 12pt;"><div style="font-family: 'times new roman', 'new york', times, serif; font-size: 12pt;"><div class="y_msg_container"><div id="yiv2618972480"><style><!--
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--></style><div><div class="yiv2618972480WordSection1"><div class="yiv2618972480MsoNormal"><span style="font-size: 12pt;">Hi,</span><br></div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal">Today I got the alert as one of the MGCP PRI was down in RTMT, however in the voice gateway there was no sign of that.</div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal">I checked isdn service, status and logs but still no sign of down.</div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal">(also checked the Voice port and MGCP endpoint).</div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal">Any suggestion to know more on this.</div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal">In the custom Alert section last alert raised at 10:34:57 AM 04/09/14 and System cleared timestamp 10:35:27
04/09/14.</div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal">Below is the alarm / alert and logs.</div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">Please check the VG as the 37xx PRI is down. On Wed Apr 09 10:34:57 IST 2014; alert \\10.129.0.41\Cisco MGCP PRI Device(cigna-office-gw02.asia.intl.cigna.com::S0_SU0_DS1-0)\DatalinkInService has occured.</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> Counter DatalinkInService of Cisco MGCP PRI Device(cigna-office-gw02.asia.intl.cigna.com::S0_SU0_DS1-0) on node 10.129.0.41 has value of 0 which is under low threshold 1</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">At Wed Apr 09
10:35:27 IST 2014 on node 10.129.0.41; the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Apr 9 10:34:51 cigna-dc-sub1-cucm01 local7 2 ccm: 693: cigna-dc-sub1-cucm01: Apr 09 2014 05:04:51.781 UTC : %UC_CALLMANAGER-2-DChannelOOS: %[DeviceName=S0/SU0/DS1-0@cigna-office-gw02.asia.intl.cigna.com][IPAddress=10.129.0.45][ChannelId=16][ChannelKey=S0/SU0/DS1-0@cigna-office-gw02.asia.intl.cigna.com:16][Reason=0][AppID=Cisco CallManager][ClusterID=StandAloneCluster][NodeID=cigna-dc-sub1-cucm01]: The D-channel is out of service AppID : Cisco Syslog Agent ClusterID : NodeID : cigna-dc-sub1-cucm01 TimeStamp : Wed Apr 09 10:34:51 IST 2014</span></div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">%Q.931 is backhauled to CCM
MANAGER 0x0003 on DSL 0. Layer 3 output may not apply</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">ISDN Se0/0/0:15, Channel [1-31]</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> Configured Isdn Interface (dsl) 0</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> Channel State (0=Idle 1=Proposed 2=Busy 3=Reserved 4=Restart 5=Maint_Pend)</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> Channel : 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> State : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 3 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0</span></div><div class="yiv2618972480MsoNormal"><span
style="font-size:8.0pt;"> Service State (0=Inservice 1=Maint 2=Outofservice 8=MaintPend 9=OOSPend)</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> Channel : 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1 2 3 4 5 6 7 8 9 0 1</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> State : 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 2 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">cigna-office-gw02#sh isdn status</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">Global ISDN Switchtype = primary-4ess</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">%Q.931 is
backhauled to CCM MANAGER 0x0003 on DSL 0. Layer 3 output may not apply</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">ISDN Serial0/0/0:15 interface</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> dsl 0, interface ISDN Switchtype = primary-net5</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> L2 Protocol = Q.921 0x0000 L3 Protocol(s) = CCM MANAGER 0x0003</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> Layer 1 Status:</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> ACTIVE</span></div><div class="yiv2618972480MsoNormal"><span
style="font-size:8.0pt;"> Layer 2 Status:</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> TEI = 0, Ces = 1, SAPI = 0, State = MULTIPLE_FRAME_ESTABLISHED</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> Layer 3 Status:</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> 0 Active Layer 3 Call(s)</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> Active dsl 0 CCBs = 0</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> The Free Channel Mask: 0xFFFF7FFF</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> Number of L2 Discards = 0, L2 Session ID = 11</span></div><div class="yiv2618972480MsoNormal"><span
style="font-size:8.0pt;"> Total Allocated ISDN CCBs = 0</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">cigna-office-gw02#sh mgcp endpoint</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">Interface E1 0/0/0</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> ENDPOINT-NAME V-PORT SIG-TYPE ADMIN</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/1@cigna-offi 0/0/0:15
none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/2@cigna-offi 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/3@cigna-offi 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/4@cigna-offi 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/5@cigna-offi 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/6@cigna-offi 0/0/0:15 none
up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/7@cigna-offi 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/8@cigna-offi 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/9@cigna-offi 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/10@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/11@cigna-off 0/0/0:15 none up</span></div><div
class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/12@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/13@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/14@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/15@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/17@cigna-off 0/0/0:15 none up</span></div><div
class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/18@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/19@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/20@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/21@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/22@cigna-off 0/0/0:15 none up</span></div><div
class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/23@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/24@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/25@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/26@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/27@cigna-off 0/0/0:15 none up</span></div><div
class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/28@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/29@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/30@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> S0/SU0/ds1-0/31@cigna-off 0/0/0:15 none up</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span
style="font-size:8.0pt;">Interface E1 0/3/0</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> ENDPOINT-NAME V-PORT SIG-TYPE ADMIN</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">cigna-office-gw02#sh voice port summary</span></div><div class="yiv2618972480MsoNormal"><span
style="font-size:8.0pt;"> IN OUT</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">PORT CH SIG-TYPE ADMIN OPER STATUS STATUS EC</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">=============== == ============ ===== ==== ======== ======== ==</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 01 xcc-voice up dorm none none y</span></div><div
class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 02 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 03 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 04 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 05 xcc-voice up dorm none
none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 06 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 07 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 08 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 09 xcc-voice up dorm
none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 10 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 11 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 12 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 13 xcc-voice
up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 14 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 15 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 17 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 18
xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 19 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 20 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 21 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span
style="font-size:8.0pt;">0/0/0:15 22 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 23 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 24 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 25 xcc-voice up dorm none none y</span></div><div
class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 26 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 27 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 28 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 29 xcc-voice up dorm none
none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 30 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/0/0:15 31 xcc-voice up dorm none none y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/1/0 -- fxo-ls up dorm idle on-hook y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/1/1 --
fxo-ls up dorm idle on-hook y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/1/2 -- fxo-ls up dorm idle on-hook y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/1/3 -- fxo-ls up dorm idle on-hook y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/2/0 -- fxs-ls up dorm on-hook idle y</span></div><div class="yiv2618972480MsoNormal"><span
style="font-size:8.0pt;">0/2/1 -- fxs-ls up dorm on-hook idle y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/2/2 -- fxs-ls up dorm on-hook idle y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">0/2/3 -- fxs-ls up dorm on-hook idle y</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">PWR FAILOVER PORT PSTN
FAILOVER PORT</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;">================= ==================</span></div><div class="yiv2618972480MsoNormal"><span style="font-size:8.0pt;"> </span></div><div class="yiv2618972480MsoNormal"><b><i><span style="font-size: 7.5pt; font-family: Arial, sans-serif; color: rgb(0, 32, 96);"> </span></i></b></div><div class="yiv2618972480MsoNormal"><i><span style="font-family: Arial, sans-serif; color: rgb(0, 32, 96);">Thanks & Regards,</span></i></div><div class="yiv2618972480MsoNormal"><i><span style="font-family: Arial, sans-serif; color: rgb(0, 32, 96);"> </span></i></div><div class="yiv2618972480MsoNormal"><i><span style="font-family: Arial, sans-serif; color: rgb(0, 32, 96);">Rajkumar Yadav</span></i></div><div class="yiv2618972480MsoNormal"><br></div><div class="yiv2618972480MsoNormal"> </div><div
class="yiv2618972480MsoNormal"> </div><div class="yiv2618972480MsoNormal"><br></div></div></div></div></div> </div> </div> </div></body></html>