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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Excellent - I’ll check out CTI Manager traces covering the registration of the JTAPI client. I’m guessing I’ll see new instances of CTIHandler created for each
registration.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Thanks again<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">- Daniel<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Wes Sisk (wsisk) [mailto:wsisk@cisco.com]
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<b>Sent:</b> Tuesday, April 15, 2014 1:07 PM<br>
<b>To:</b> Daniel Pagan<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] CTI & CCM SDL Trace Question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">ctiList.size reflects the number of CTIHandlers that have registered to receive updates. Registering to receive updates usually happens at app initialization time. Does the user for the app have correct roles and permissions for CTI control,
park monitoring, etc. <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">when the CTI application restarts, re-initializes, or gets de-associated/re-associated with the device then the traces show the ProviderOpen, DevliceList retrieval, filter settings for interested events, and device/line opens.<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Wes<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Apr 15, 2014, at 11:23 AM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com">dpagan@fidelus.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Wes</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Thanks for the response – I figured the third section described some type of state but didn’t know it was for the destination process. That’s really helpful.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">As for the issue at hand…</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">I’m comparing a working and non-working scenario, specifically destination process state where the destination is our new instance of CallPark. The process
state remains the same across both sets of traces between the park request to StationD and park response from StationD. However, immediately after CallPark receives<span class="apple-converted-space"> </span><b>SsSplitRes</b><span class="apple-converted-space"> </span>with
a state of<span class="apple-converted-space"> </span><b>splitting_primary_call</b>, one thing that stands out is this:</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">WORKING SCENARIO – Call is displayed</span></u></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">|AppInfo |sendCallParkNotify ctiList.size</span><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#C00000">[2]</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">|AppInfo |CallPark -<span class="apple-converted-space"> </span></span><i><span style="font-size:10.0pt;font-family:"Calibri","sans-serif";color:#C00000">calledparty
= <####> ….. (omitted call info)….</span></i><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">|AppInfo |<b>Notification sent to ctiinterface</b><span class="apple-converted-space"> </span>(1,200,22,1)</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">NOTE: 1,200,22,1 is referring to CTIHandler</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> CallPark sends<span class="apple-converted-space"> </span><b>two</b><span class="apple-converted-space"> </span>CtiCallParkNotify SDL signals
to CTIHandler</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><u><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">NON-WORKING SCENARIO – Call is not displayed</span></u></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">|AppInfo |sendCallParkNotify ctiList.size</span><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#C00000">[0]</span></b><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">NOTE: CallPark sends<span class="apple-converted-space"> </span><b>zero</b><span class="apple-converted-space"> </span>SDL signals to CTIHandler</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">Do you know what controls the value of ctiList.size?</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">CUCM<span class="apple-converted-space"> </span>version is<span class="apple-converted-space"> </span>9.1.2.11900-12</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040">- Daniel</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#404040"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span class="apple-converted-space"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Wes
Sisk (wsisk) [<a href="mailto:wsisk@cisco.com">mailto:wsisk@cisco.com</a>]<span class="apple-converted-space"> </span><br>
<b>Sent:</b><span class="apple-converted-space"> </span>Tuesday, April 15, 2014 11:58 AM<br>
<b>To:</b><span class="apple-converted-space"> </span>Daniel Pagan<br>
<b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] CTI & CCM SDL Trace Question</span><o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Daniel,<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">Nice analysis. In SDL a signal is sent out in response to timer pop or inbound event (a timer pop is actually just another inbound event).<o:p></o:p></p>
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<p class="MsoNormal">What message goes to CallPark just before CtiCallParkNotify is correctly generated? What state is CallPark in when the message is received?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">When CtiCallParkNotify is not sent what is the last message sent to CallPark and what state is CallPark in?<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">|SignalType |Signal |destination_process_state |destination_process |source_process<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">"Notify there is a new call to CTI if Park DN is monitored”<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">What version?<o:p></o:p></p>
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<p class="MsoNormal">CSCsy69043 No Partition reported to CTI Application when call is parked <o:p></o:p></p>
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<p class="MsoNormal">CSCtc38841 ParkDN is not OnHold while the call is parked <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">-Wes<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On Apr 15, 2014, at 10:11 AM, Daniel Pagan <<a href="mailto:dpagan@fidelus.com"><span style="color:purple">dpagan@fidelus.com</span></a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Folks:</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I’m hoping someone can tell me the purpose of the SDL event “CtiCallParkNotify” sent from CallPark to CTIHandler. During a call park event from a JTAPI client, I’m seeing
the standard SDL event “CtiLineCallParkReq” from CTIDeviceLineMgr to StationD and the proper response “CtiLineCallParkRes” from StationD back to CTIDeviceLineMgr. However, I’m looking at a situation where a JTAPI application fails to actually display the parked
call and the only different between a working and non-working scenario is the CtiCallParkNotify event that’s sent directly from the new process instance of CallPark. When this SDL event is missing, the application does not display the parked call. When it’s
present in SDL traces, information about the parked call is displayed by the application.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">So my question is, what exactly is this specific SDL event (<b>CtiCallParkNotify</b>) used for? Any information on this event would be appreciated.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Thanks ahead of time.</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">- Daniel</span><o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Helvetica","sans-serif"">_______________________________________________<br>
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