<div dir="ltr">I would think that error would be expected because you are not passing the parameters for the login.</div><div class="gmail_extra"><br><br><div class="gmail_quote">On Tue, Apr 15, 2014 at 11:49 AM, Jason Aarons (AM) <span dir="ltr"><<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" vlink="purple" link="blue"><div><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">After hitting send I noticed the </span>Cisco Desktop Browser and IP Phone Agent Service and a lot of other services were Shutdown. Perhaps I didn’t give the service enough time after the CCX Service Engine restarted from setup via AppAdmin.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">The 7965 phone is using <a href="http://142.100.64.14/ipphone/jsp/sciphonexml/IPAgentLogin.jsp" target="_blank">http://142.100.64.14/ipphone/jsp/sciphonexml/IPAgentLogin.jsp</a> and able to login. This is good!!!!<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">If I use Firefox or IE or Chrome and go to same URL above I get<u></u><u></u></p><p class="MsoNormal"><CiscoIPPhoneText><Title>Error</Title><Text>Internal error: Invalid input.</Text><Prompt/><SoftKeyItem><Name>OK</Name><URL>Init:Services</URL><Position>1</Position></SoftKeyItem></CiscoIPPhoneText><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Yet 7965 phone works fine.<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">I did more testing. Either setting below work fine on the 7965;<u></u><u></u></p>
<p class="MsoNormal"><a href="http://142.100.64.14/ipphone/jsp/sciphonexml/IPAgentLogin.jsp" target="_blank">http://142.100.64.14/ipphone/jsp/sciphonexml/IPAgentLogin.jsp</a><u></u><u></u></p><p class="MsoNormal"><a href="http://142.100.64.14:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp" target="_blank">http://142.100.64.14:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp</a><u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">Guess it needed The 10lbs Hammer with a VM rebuild.<u></u><u></u></p><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal">
<span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<div><div style="border-width:1pt medium medium;border-style:solid none none;border-color:rgb(225,225,225) currentColor currentColor;padding:3pt 0in 0in"><p class="MsoNormal"><b><span style="font-family:"Calibri","sans-serif";font-size:11pt">From:</span></b><span style="font-family:"Calibri","sans-serif";font-size:11pt"> Jason Aarons (AM) <br>
<b>Sent:</b> Tuesday, April 15, 2014 12:30 PM<br><b>To:</b> 'Anthony Holloway'<br><b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> RE: [cisco-voip] Adding Service URL for One Button Login ?<u></u><u></u></span></p>
</div></div><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">So I below away the VM and built a whole new </span>9.0.2.10000-71<span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> UCCX Server and get the same error.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><a href="http://142.100.64.14:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp" target="_blank">http://142.100.64.14:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><CiscoIPPhoneText><Title>Error</Title><Text>Cannot connect to the IP Phone Agent service.</Text><Prompt/><SoftKeyItem><Name>OK</Name><URL>Init:Services</URL><Position>1</Position></SoftKeyItem></CiscoIPPhoneText><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Could the CUCM Enterprise Parameter > Prepare cluster for pre 8.0 rollback or the Secured Phone URL parameters cause this?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Could it be a license issue with IPPA? Testing with the ccx90_pre_demo.lic<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><u></u> <u></u></span></p><p class="MsoNormal"><b><span style="font-family:"Calibri","sans-serif";font-size:11pt">From:</span></b><span style="font-family:"Calibri","sans-serif";font-size:11pt"> <a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a> [<a href="mailto:avholloway@gmail.com" target="_blank">mailto:avholloway@gmail.com</a>] <b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Monday, April 14, 2014 6:53 PM<br><b>To:</b> Jason Aarons (AM)<br><b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> Re: [cisco-voip] Adding Service URL for One Button Login ?<u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p><div><div><p class="MsoNormal">For basic IPPA on 9.0(2), which you should validate first and then try One Touch, it's at:<u></u><u></u></p></div><div><p class="MsoNormal"><u></u> <u></u></p>
</div><div><p class="MsoNormal"><a href="http://uccxserver:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp" target="_blank">http://uccxserver:6293/ipphone/jsp/sciphonexml/IPAgentInitial.jsp</a><u></u><u></u></p></div><div>
<p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">The output of the above on is:<u></u><u></u></p></div><div><pre><?xml version="1.0" encoding="ISO-8859-1"?><CiscoIPPhoneInput><Title>Agent Login</Title><Prompt>Enter agent information.</Prompt><URL><a href="http://10.1.1.30:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp" target="_blank">http://10.1.1.30:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp</a></URL><InputItem><DisplayName>Name</DisplayName><QueryStringParam>ID</QueryStringParam><InputFlags>A</InputFlags><DefaultValue/></InputItem><InputItem><DisplayName>Password</DisplayName><QueryStringParam>Pwd</QueryStringParam><InputFlags>AP</InputFlags><DefaultValue/></InputItem><InputItem><DisplayName>Extension</DisplayName><QueryStringParam>Ext</QueryStringParam><InputFlags>N</InputFlags><DefaultValue/></InputItem><SoftKeyItem><Name>Submit</Name><URL>SoftKey:Submit</URL><Position>1</Position></SoftKeyItem><SoftKeyItem><Name><<</Name><URL>SoftKey:<<</URL><Position>2</Position></SoftKeyItem><SoftKeyItem><Name>Exit</Name><URL>Init:Services</URL><Position>3</Position></SoftKeyItem></CiscoIPPhoneInput><u></u><u></u></pre>
</div><div><p class="MsoNormal">Which does correctly draw the login page on a phone.<u></u><u></u></p></div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">If you have HA, make sure you are pointing to the master engine. Also, if you have HA, you'll have to configure to phone services: one for each server and have the Agent try one and then the other. It's pretty basic.<u></u><u></u></p>
</div><div><p class="MsoNormal"><u></u> <u></u></p></div><div><p class="MsoNormal">Once you validate that IPPA works, then moving to OneTouch takes three steps, give or take:<u></u><u></u></p></div><div><ol type="1" start="1">
<li class="MsoNormal">Change your service URL to:<br><span style="font-family:"Courier New";font-size:10.5pt"><a href="http://uccxserver:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp" target="_blank">http://uccxserver:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp</a></span><u></u><u></u></li>
<li class="MsoNormal"><span style="font-family:"Courier New";font-size:10.5pt">Add three parameters (Case Matters):</span><u></u><u></u></li></ol><ol type="1" start="2"><ol type="1" start="1"><li class="MsoNormal">
<span style="font-family:"Courier New";font-size:10.5pt">Ext</span><u></u><u></u></li><li class="MsoNormal"><span style="font-family:"Courier New";font-size:10.5pt">ID</span><u></u><u></u></li><li class="MsoNormal">
<span style="font-family:"Courier New";font-size:10.5pt">Pwd</span><u></u><u></u></li></ol></ol><ol type="1" start="3"><li class="MsoNormal"><span style="font-family:"Courier New";font-size:10.5pt">Update the service on the phone and then enter the values for the three parameters</span><u></u><u></u></li>
</ol></div></div><div><p style="margin-bottom:12pt" class="MsoNormal"><u></u> <u></u></p><div><p class="MsoNormal">On Mon, Apr 14, 2014 at 3:40 PM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border-width:medium medium medium 1pt;border-style:none none none solid;border-color:currentColor currentColor currentColor rgb(204,204,204);margin:5pt 0in 5pt 4.8pt;padding:0in 0in 0in 6pt"><div><div><p class="MsoNormal">
<span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">So going from UCCX 7.0 to UCCX 9.0.2 I’m having trouble getting the One Button Login setup on a 7965/SCCP.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><a href="http://www.uccx.net/wp-content/uploads/2013/08/UCCX-Port-Utilization-Guide-9.0.2.pdf" target="_blank">http://www.uccx.net/wp-content/uploads/2013/08/UCCX-Port-Utilization-Guide-9.0.2.pdf</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">Is the port still 6293 moving to UCCX 9.0.2? Several google searches suggest <a href="http://uccxip:8443/ipphone/sciphonexml/IPAgentLogin.jsp" target="_blank">http://uccxip:8443/ipphone/sciphonexml/IPAgentLogin.jsp</a> (non secure URL) When I use 8443 I get a HOST NOT FOUND, the phone console log shows ITL error messages, etc.</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">When I try </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><a href="http://serverip:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp" target="_blank">http://serverip:6293/ipphone/jsp/sciphonexml/IPAgentLogin.jsp</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"><CiscoIPPhoneText><Title>Error</Title><Text>Cannot connect to the IP Phone Agent service.</Text><Prompt/><SoftKeyItem><Name>OK</Name><URL>Init:Services</URL><Position>1</Position></SoftKeyItem></CiscoIPPhoneText></span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt">I’ve tried re-starting </span>Cisco Desktop Browser and IP Phone Agent Service with no luck. A couple uccx reboots with no luck <span style="font-family:Wingdings">J</span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">Not sure what to do next.<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p><p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:rgb(31,73,125);font-family:"Calibri","sans-serif";font-size:11pt"> </span><u></u><u></u></p><div><div style="border-width:1pt medium medium;border-style:solid none none;border-color:rgb(225,225,225) currentColor currentColor;padding:3pt 0in 0in">
<p class="MsoNormal"><b><span style="font-family:"Calibri","sans-serif";font-size:11pt">From:</span></b><span style="font-family:"Calibri","sans-serif";font-size:11pt"> <a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a> [mailto:<a href="mailto:avholloway@gmail.com" target="_blank">avholloway@gmail.com</a>] <b>On Behalf Of </b>Anthony Holloway<br>
<b>Sent:</b> Wednesday, April 09, 2014 6:50 PM<br><b>To:</b> Jason Aarons (AM)<br><b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> Re: [cisco-voip] Adding Service URL for One Button Login ?</span><u></u><u></u></p>
</div></div><div><div><p class="MsoNormal"> <u></u><u></u></p><p style="margin-bottom:12pt" class="MsoNormal"> <u></u><u></u></p><div><p class="MsoNormal">I have not tried this on a 9971 myself, however, 9971's are listed as supported phone models for IPPA.<u></u><u></u></p>
<div><p class="MsoNormal"><a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf" target="_blank">http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf</a><u></u><u></u></p>
</div><div><p class="MsoNormal"> <u></u><u></u></p></div><div><p class="MsoNormal">Whether you do a "One Touch" login feature or not, it's still IPPA and should be fine. Start with regular IPPA first to validate and have a control for your next step of one touching it. Just don't touch it too much, it might break.<u></u><u></u></p>
</div></div><div><p style="margin-bottom:12pt" class="MsoNormal"> <u></u><u></u></p><div><p class="MsoNormal">On Wed, Apr 9, 2014 at 3:58 PM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>> wrote:<u></u><u></u></p>
<blockquote style="border-width:medium medium medium 1pt;border-style:none none none solid;border-color:currentColor currentColor currentColor rgb(204,204,204);margin:5pt 0in 5pt 4.8pt;padding:0in 0in 0in 6pt"><div><div><p class="MsoNormal">
On the 9971 can I setup One Button Login for UCCX and not use CAD? Any known issues? I’ve used One Button Login with other model phones just not the new SIP 9971s.<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal"><a href="http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/60134-1-button-login-ip-phone-agnts.html" target="_blank">http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/60134-1-button-login-ip-phone-agnts.html</a><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p></div></div><p style="margin-bottom:12pt" class="MsoNormal"><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
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