<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>I'm pretty sure it's a refresh, and does exactly what you say. </div><div><br></div><div>You can use port status monitor to see the refresh activity. </div><div><br></div><div>You can try a simple mwi refresh for the user(s) that are having issues and see what happens. </div><div><br></div><div>You can also trigger a manual refresh. </div><div><br></div><div>You can also schedule the refresh to happen at a time that is convenient for you. </div><div><br></div><div>All the while, looking at the port status monitor and also syslogs. </div><div><br></div><div>I believe there are parameters you can set to slow down the refresh so none get missed. We had to do that. </div><div><br></div><div>Also if you don't have enough ports set for MWI (only?) you can run into issues. </div><div><br></div><div>Hope that helps. <br><br>Sent from my iPhone</div><div><br>On 2014-04-17, at 8:23 AM, "Jason Aarons (AM)" <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:<br><br></div><blockquote type="cite"><div><meta http-equiv="Content-Type" content="text/html; charset=us-ascii"><meta name="Generator" content="Microsoft Word 15 (filtered medium)"><style><!--
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</o:shapelayout></xml><![endif]--><div class="WordSection1"><p class="MsoNormal">I configured the Task for MWI to run every night at 3am in Unity Connection 9.1.2<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">When that Task runs at 3am, does it send a MWI off to all phones that don’t have new messages? And a MWI on to all phones that do have new messages?<o:p></o:p></p><p class="MsoNormal"><o:p> </o:p></p><p class="MsoNormal">Getting several complaints about light being on and not having new messages. When I check the User > Message Waiting Indicators it shows Off, but when I http to the phoneip it shows MWI on.<o:p></o:p></p></div>
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