<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000'><br>Ok, got it. I was doing a synchronize on the ELM without the changes taking affect. In the same section on CallManager, there's an "update usage" button. I pressed that first, then sync button on ELM and we're all good!<br><br>I'm trying to figure out why some users are taking up a basic license though... I believe these are users with a remote destination profile configured but no phone.<br><br>Lelio<br><br><br><div><span name="x"></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span name="x"></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>To: </b>"Brian Meade" <bmeade90@vt.edu><br><b>Cc: </b>"cisco-voip voyp list" <cisco-voip@puck.nether.net><br><b>Sent: </b>Friday, April 18, 2014 1:24:54 PM<br><b>Subject: </b>Re: [cisco-voip] Finding which device/user is using a specific licence?<br><br><style>p { margin: 0; }</style><div style="font-family: verdana,helvetica,sans-serif; font-size: 10pt; color: #000000">Thanks Brian.<br><br>That page showed the report I needed. The link next to the licenses shows the user who's using that license, but not why.<br><br>I went down and went to the assigned devices, and that showed the user and the license they're using and the link in there showed why and what devices.<br><br>I've fixed the problem.<br><br>How can I tell CallManager to re-request the correct licenses from ELM? It still shows as out of compliance.<br><br>Thanks, Lelio<br><br><br><div><span></span>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst, Network Infrastructure<br>Computing and Communications Services (CCS)<br>University of Guelph<br><br>519‐824‐4120 Ext 56354<br>lelio@uoguelph.ca<br>www.uoguelph.ca/ccs<br>Room 037, Animal Science and Nutrition Building<br>Guelph, Ontario, N1G 2W1<span></span><br></div><br><hr id="zwchr"><div style="color:#000;font-weight:normal;font-style:normal;text-decoration:none;font-family:Helvetica,Arial,sans-serif;font-size:12pt;"><b>From: </b>"Brian Meade" <bmeade90@vt.edu><br><b>To: </b>"Lelio Fulgenzi" <lelio@uoguelph.ca><br><b>Cc: </b>"cisco-voip voyp list" <cisco-voip@puck.nether.net><br><b>Sent: </b>Friday, April 18, 2014 12:35:56 PM<br><b>Subject: </b>Re: [cisco-voip] Finding which device/user is using a specific licence?<br><br><div dir="ltr">The License Usage Report in CUCM under System->Licensing allows you to click the number next to the license and it will show which users are utilizing those licenses and why. I think that should show you the information you're looking for.</div>
<div class="gmail_extra"><br><br><div class="gmail_quote">On Fri, Apr 18, 2014 at 11:38 AM, Lelio Fulgenzi <span dir="ltr"><<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">So I've completed the offline upgrade from v7 to v9 (with a few gotchas) and aside from checking out the install logs to see if there are any glaring issues, things are working.<br>
<br>
The one thing I'm trying to figure out is who/what is using a specific license.<br>
<br>
We are out of compliance by one CUWL user and one Enhanced plus user.<br>
<br>
I misunderstood how the "loaning" process worked and asked to have only Enhanced (and Essential) licenses issued. Since this is what our ESW and UCSS contracts are/will be based on.<br>
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I suspect the CUWL license was used up by my userID because I had four phones "owned" by it. I deleted two of the phones and modified the other. I did a resync on ELM but no change. I did a restart of CallManager and no change. License Manager is not allowed to be restarted at GUI.<br>
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I need to find the Enahanced Plus user/device.<br>
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Does any one have any tricks? I used the CDR search by user since it shows the phones owned by a user. The user information page does not show this.<br>
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How long does it take Callmanager to change the request it sends to ELM?<br>
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Any help would be appreciated.<br>
<br>
Lelio<br>
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Sent from my iPhone<br>
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