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Grab the CCM traces and see if the phone is even sending them.
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<div>Also make sure the Call Diagnostics service parameter is enabled on all servers. </div>
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<div>-Ryan </div>
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<div>On Apr 28, 2014, at 3:16 PM, Justin Steinberg <<a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com</a>> wrote:</div>
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<div dir="ltr">The only data I see in the CMR are the IP addresses of the endpoints and the payloadcapability. All the packets sent/received, jitter, latency, etc values are always just 'null'.
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<div>Sample below.<br>
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<div><span><image.png></span><br>
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<div class="gmail_quote">On Mon, Apr 28, 2014 at 2:10 PM, Ryan Ratliff (rratliff)
<span dir="ltr"><<a href="mailto:rratliff@cisco.com" target="_blank">rratliff@cisco.com</a>></span> wrote:<br>
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What specific data are you looking for? The newer phones have dropped MOS and Q-Factor subjective ratings in lieu of concealed seconds and severely concealed seconds.<br>
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You won't see any raw MOS values reported by newer phones.<br>
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-Ryan<br>
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On Apr 25, 2014, at 1:16 PM, Justin Steinberg <<a href="mailto:jsteinberg@gmail.com">jsteinberg@gmail.com</a>> wrote:<br>
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I've noticed on the last few systems I have worked on that the SIP based phones are not showing any CMR data in the CUCM CAR system.<br>
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This is happening on atleast 8945s & the new 7841s. Also I have noticed that the Jabber for Windows phones aren't reporting it either.<br>
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This is happening for both on-net IP phone to IP phone calls and also off-net SIP calls to CUBEs (then to SIP Provider) and also off-net calls via CUCM SIP trunk to Cisco 29xx PRI gateway.<br>
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Is there something I need to turn on for the CMR data to be generated ? Or is this just not supported in the SIP phones / CUCM ?<br>
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Justin<br>
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