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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Tried it. No change<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='text-align:justify'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal style='text-align:justify'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>Kind regards</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-ZA'> </span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>Louis Koekemoer</span></b><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>Lead Technical Consultant</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>Dimension Data, Canada<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>2680 Skymark Avenue<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>Suite 400<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>Mississauga, Ontario L4W 5L6</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>Office: +1 (647) 724-2755</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>Mobile: +1 (289) 828-5713<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71;mso-fareast-language:EN-ZA'>EFax: +1 (855) 817-6553</span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><u><span style='color:#69BE28;mso-fareast-language:EN-ZA'><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red;mso-fareast-language:EN-ZA'>Planned Absence – </span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style='color:#1F497D;text-decoration:none'><img border=0 width=440 height=124 id="_x0000_i1026" src="cid:image001.jpg@01CF6731.E33A9740" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1"></span></a><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-ZA'> </span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-ZA'>For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a></span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-ZA'> </span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D;mso-fareast-language:EN-ZA'> </span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:Webdings;color:#00B050;mso-fareast-language:EN-ZA'>P </span><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050;mso-fareast-language:EN-ZA'>Before printing this email please think about the environment</span></b><b><span style='font-size:10.0pt;color:#00B050;mso-fareast-language:EN-ZA'> </span></b><span style='font-size:10.0pt;color:#00B050;mso-fareast-language:EN-ZA'> </span><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Abhiram Kramadhati (akramadh) [mailto:akramadh@cisco.com] <br><b>Sent:</b> Sunday, May 04, 2014 12:35 AM<br><b>To:</b> Louis Koekemoer (AM); cisco-voip (cisco-voip@puck.nether.net)<br><b>Subject:</b> Re: [cisco-voip] UCCX GUI and CLI license count differ<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Hi Louis,<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>I would do a resrtart of the Cisco Tomcat: utils service restart Cisco Tomcat<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Then check the same output. <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Cheers, <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Abhiram Kramadhati<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Sent from handheld device. <o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>-------- Original message --------<o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>From: "Louis Koekemoer (AM)" <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Date:04/05/2014 10:01 AM (GMT+05:30) <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>To: "cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)" <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>Subject: [cisco-voip] UCCX GUI and CLI license count differ <o:p></o:p></span></p></div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div><div><div><p class=MsoNormal>Hi all,<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I did a UCCX upgrade to 9.x today and something is weird. Wondering if I should worry about it.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>When I run the command “ Show UCCX License” from CLI, it shows we have 127 seats and 150 ports licensed, but when I look at the GUI it only show 27 seats and 54 ports. I could not login with more than 27 agents to test on the weekend to see if that is going to cause problems. I can confirm I have more than 54 ports registered that tells me the GUI is inaccurate. Normally I would trust the CLI rather than the GUI anyway, but this is weird.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>admin:show uccx license <o:p></o:p></p><p class=MsoNormal>Configured Licenses:<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Package: Cisco Unified CCX Premium<o:p></o:p></p><p class=MsoNormal>IVR Port(s): 150<o:p></o:p></p><p class=MsoNormal>Cisco Unified CCX Premium Seat(s): 127<o:p></o:p></p><p class=MsoNormal>High Availability : Enabled<o:p></o:p></p><p class=MsoNormal>Cisco Unified CCX Preview Outbound Dialer: Enabled<o:p></o:p></p><p class=MsoNormal>Cisco Unified CCX Maximum Agents: 400<o:p></o:p></p><p class=MsoNormal>For dynamic content like the Inbound ports in use and Outbound ports available and in use please check using the Cisco Unified CCX Administration.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Command successful.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p><b>Configured Licenses:</b><o:p></o:p></p><p>Package: Cisco Unified CCX Premium<o:p></o:p></p><p>Total IVR Port(s): 54<o:p></o:p></p><p>Cisco Unified CCX Premium Seat(s): 27<o:p></o:p></p><p>High Availability : Enabled<o:p></o:p></p><p>Cisco Unified CCX Preview Outbound Dialer: Enabled<o:p></o:p></p><p>Cisco Unified CCX Maximum Agents: 400<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal style='text-align:justify'><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'> </span><o:p></o:p></p><p class=MsoNormal style='text-align:justify'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Kind regards</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Louis Koekemoer</span></b><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Lead Technical Consultant</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Dimension Data, Canada</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>2680 Skymark Avenue</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Suite 400</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Mississauga, Ontario L4W 5L6</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Office: +1 (647) 724-2755</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>Mobile: +1 (289) 828-5713</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#6D6E71'>EFax: +1 (855) 817-6553</span><o:p></o:p></p><p class=MsoNormal><u><span style='color:#69BE28'><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:red'>Planned Absence – </span><o:p></o:p></p><p class=MsoNormal><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style='color:#1F497D;text-decoration:none'><img border=0 width=440 height=124 id="Picture_x0020_1" src="cid:image001.jpg@01CF6731.E33A9740" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1"></span></a><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/">www.dimensiondata.com</a></span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:Webdings;color:#00B050'>P </span><b><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#00B050'>Before printing this email please think about the environment</span></b><b><span style='font-size:10.0pt;color:#00B050'> </span></b><span style='font-size:10.0pt;color:#00B050'> </span><o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p></div></div></div></body></html>