<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=Windows-1252">
<style>
<!--
@font-face
{font-family:Calibri}
@font-face
{font-family:Tahoma}
@font-face
{font-family:Webdings}
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif"}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline}
p
{margin-right:0in;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif"}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif"}
span.EmailStyle17
{font-family:"Calibri","sans-serif";
color:windowtext}
span.BalloonTextChar
{font-family:"Tahoma","sans-serif"}
.MsoChpDefault
{font-family:"Calibri","sans-serif"}
@page WordSection1
{margin:1.0in 1.0in 1.0in 1.0in}
div.WordSection1
{}
-->
</style>
</head>
<body lang="EN-US" link="blue" vlink="purple">
<div>Hi Louis,</div>
<div><br>
</div>
<div>I would do a resrtart of the Cisco Tomcat: utils service restart Cisco Tomcat</div>
<div><br>
</div>
<div>Then check the same output. </div>
<div><br>
</div>
<div>Cheers, </div>
<div>Abhiram Kramadhati</div>
<div><br>
</div>
<div><br>
</div>
Sent from handheld device. <br>
<br>
<div>-------- Original message --------</div>
<div>From: "Louis Koekemoer (AM)" </div>
<div>Date:04/05/2014 10:01 AM (GMT+05:30) </div>
<div>To: "cisco-voip (cisco-voip@puck.nether.net)" </div>
<div>Subject: [cisco-voip] UCCX GUI and CLI license count differ </div>
<div><br>
</div>
<div>
<div class="WordSection1">
<p class="MsoNormal">Hi all,</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">I did a UCCX upgrade to 9.x today and something is weird. Wondering if I should worry about it.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">When I run the command “ Show UCCX License” from CLI, it shows we have 127 seats and 150 ports licensed, but when I look at the GUI it only show 27 seats and 54 ports. I could not login with more than 27 agents to test on the weekend to
see if that is going to cause problems. I can confirm I have more than 54 ports registered that tells me the GUI is inaccurate. Normally I would trust the CLI rather than the GUI anyway, but this is weird.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">admin:show uccx license </p>
<p class="MsoNormal">Configured Licenses:</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Package: Cisco Unified CCX Premium</p>
<p class="MsoNormal">IVR Port(s): 150</p>
<p class="MsoNormal">Cisco Unified CCX Premium Seat(s): 127</p>
<p class="MsoNormal">High Availability : Enabled</p>
<p class="MsoNormal">Cisco Unified CCX Preview Outbound Dialer: Enabled</p>
<p class="MsoNormal">Cisco Unified CCX Maximum Agents: 400</p>
<p class="MsoNormal">For dynamic content like the Inbound ports in use and Outbound ports available and in use please check using the Cisco Unified CCX Administration.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Command successful.</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
<p><b>Configured Licenses:</b></p>
<p>Package: Cisco Unified CCX Premium</p>
<p>Total IVR Port(s): 54</p>
<p>Cisco Unified CCX Premium Seat(s): 27</p>
<p>High Availability : Enabled</p>
<p>Cisco Unified CCX Preview Outbound Dialer: Enabled</p>
<p>Cisco Unified CCX Maximum Agents: 400</p>
<p class="MsoNormal"> </p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt; font-family:"Arial","sans-serif""> </span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">Kind regards</span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">Louis Koekemoer</span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">Lead Technical Consultant</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">Dimension Data, Canada</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">2680 Skymark Avenue</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">Suite 400</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">Mississauga, Ontario L4W 5L6</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">Office: +1 (647) 724-2755</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">Mobile: +1 (289) 828-5713</span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6D6E71">EFax: +1 (855) 817-6553</span></p>
<p class="MsoNormal"><u><span style="color:#69BE28"><a href="mailto:louis.koekemoer@dimensiondata.com"><span style="color:blue">louis.koekemoer@dimensiondata.com</span></a></span></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:red">Planned Absence –
</span></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx"><span style="color:#1F497D; text-decoration:none"><img border="0" width="440" height="124" id="Picture_x0020_1" src="cid:image001.jpg@01CF672D.8C79DE60" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1"></span></a></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/"><span style="color:blue">www.dimensiondata.com</span></a></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:Webdings; color:#00B050">P
</span><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#00B050">Before printing this email please think about the environment</span></b><b><span style="font-size:10.0pt; color:#00B050"> </span></b><span style="font-size:10.0pt; color:#00B050">
</span></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal"> </p>
</div>
</div>
</body>
</html>