<div dir="ltr">Did you ever have a temporary license in the system or do you only have the real license file?<br></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Sun, May 4, 2014 at 6:43 AM, Louis Koekemoer (AM) <span dir="ltr"><<a href="mailto:louis.koekemoer@dimensiondata.com" target="_blank">louis.koekemoer@dimensiondata.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div link="blue" vlink="purple" lang="EN-US"><div><p class="MsoNormal"><span style="color:#1f497d">Tried it. No change<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p><div><p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Kind regards</span><span style="color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal">
<span style="color:#1f497d"> </span><span style="color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Louis Koekemoer</span></b><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Lead Technical Consultant</span><span style="color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Dimension Data, Canada<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">2680 Skymark Avenue<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Suite 400<u></u><u></u></span></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Mississauga, Ontario L4W 5L6</span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Office:  <a href="tel:%2B1%20%28647%29%20724-2755" value="+16477242755" target="_blank">+1 (647) 724-2755</a></span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Mobile: <a href="tel:%2B1%20%28289%29%20828-5713" value="+12898285713" target="_blank">+1 (289) 828-5713</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">EFax:   <a href="tel:%2B1%20%28855%29%20817-6553" value="+18558176553" target="_blank">+1 (855) 817-6553</a></span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><u><span style="color:#69be28"><a href="mailto:louis.koekemoer@dimensiondata.com" target="_blank">louis.koekemoer@dimensiondata.com</a></span></u><span style="color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Absence – </span><span style="color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx" target="_blank"><span style="color:#1f497d;text-decoration:none"><img src="cid:image001.jpg@01CF6731.E33A9740" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1" border="0" height="124" width="440"></span></a><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><span style="color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal"><span style="color:#1f497d">For more information about Dimension Data, please go to  <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/" target="_blank">www.dimensiondata.com</a></span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><span style="color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal"><span style="color:#1f497d"> </span><span style="color:#1f497d"><u></u><u></u></span></p><p class="MsoNormal">
<span style="font-size:10.0pt;font-family:Webdings;color:#00b050">P </span><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00b050">Before printing this email please think about the environment</span></b><b><span style="font-size:10.0pt;color:#00b050"> </span></b><span style="font-size:10.0pt;color:#00b050">  </span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p></div><p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p><div><div style="border:none;border-top:solid #b5c4df 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Abhiram Kramadhati (akramadh) [mailto:<a href="mailto:akramadh@cisco.com" target="_blank">akramadh@cisco.com</a>] <br>
<b>Sent:</b> Sunday, May 04, 2014 12:35 AM<br><b>To:</b> Louis Koekemoer (AM); cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> Re: [cisco-voip] UCCX GUI and CLI license count differ<u></u><u></u></span></p>
</div></div><p class="MsoNormal"><u></u> <u></u></p><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Hi Louis,<u></u><u></u></span></p></div><div><p class="MsoNormal">
<span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">I would do a resrtart of the Cisco Tomcat: utils service restart Cisco Tomcat<u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Then check the same output. <u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Cheers, <u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Abhiram Kramadhati<u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p></div><p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Sent from handheld device. <u></u><u></u></span></p>
<div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">-------- Original message --------<u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">From: "Louis Koekemoer (AM)" <u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Date:04/05/2014 10:01 AM (GMT+05:30) <u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">To: "cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)" <u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Subject: [cisco-voip] UCCX GUI and CLI license count differ <u></u><u></u></span></p></div><div><p class="MsoNormal">
<span style="font-size:12.0pt;font-family:"Times New Roman","serif""><u></u> <u></u></span></p></div><div><div><p class="MsoNormal">Hi all,<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">
I did a UCCX upgrade to 9.x  today and something is weird. Wondering if I should worry about it.<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">When I run the command “ Show UCCX License” from CLI, it shows we have 127 seats and 150 ports licensed, but when I look at the GUI it only show 27 seats and 54 ports. I could not login with more than 27 agents to test on the weekend to see if that is going to cause problems. I can confirm I have more than 54 ports registered that tells me the GUI is inaccurate. Normally I would trust the CLI rather than the GUI anyway, but this is weird.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">admin:show uccx license <u></u><u></u></p><p class="MsoNormal">Configured Licenses:<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">
Package: Cisco Unified CCX Premium<u></u><u></u></p><p class="MsoNormal">IVR Port(s): 150<u></u><u></u></p><p class="MsoNormal">Cisco Unified CCX Premium Seat(s): 127<u></u><u></u></p><p class="MsoNormal">High Availability : Enabled<u></u><u></u></p>
<p class="MsoNormal">Cisco Unified CCX Preview Outbound Dialer: Enabled<u></u><u></u></p><p class="MsoNormal">Cisco Unified CCX Maximum Agents: 400<u></u><u></u></p><p class="MsoNormal">For dynamic content like the Inbound ports in use and Outbound ports available and in use please check using the Cisco Unified CCX Administration.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal">Command successful.<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p><b>Configured Licenses:</b><u></u><u></u></p>
<p>Package: Cisco Unified CCX Premium<u></u><u></u></p><p>Total IVR Port(s): 54<u></u><u></u></p><p>Cisco Unified CCX Premium Seat(s): 27<u></u><u></u></p><p>High Availability : Enabled<u></u><u></u></p><p>Cisco Unified CCX Preview Outbound Dialer: Enabled<u></u><u></u></p>
<p>Cisco Unified CCX Maximum Agents: 400<u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""> </span><u></u><u></u></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Kind regards</span><u></u><u></u></p><p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Louis Koekemoer</span></b><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Lead Technical Consultant</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Dimension Data, Canada</span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">2680 Skymark Avenue</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Suite 400</span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Mississauga, Ontario L4W 5L6</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Office:  <a href="tel:%2B1%20%28647%29%20724-2755" value="+16477242755" target="_blank">+1 (647) 724-2755</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">Mobile: <a href="tel:%2B1%20%28289%29%20828-5713" value="+12898285713" target="_blank">+1 (289) 828-5713</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#6d6e71">EFax:   <a href="tel:%2B1%20%28855%29%20817-6553" value="+18558176553" target="_blank">+1 (855) 817-6553</a></span><u></u><u></u></p>
<p class="MsoNormal"><u><span style="color:#69be28"><a href="mailto:louis.koekemoer@dimensiondata.com" target="_blank">louis.koekemoer@dimensiondata.com</a></span></u><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:red">Planned Absence – </span><u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx" target="_blank"><span style="color:#1f497d;text-decoration:none"><img src="cid:image001.jpg@01CF6731.E33A9740" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1" border="0" height="124" width="440"></span></a><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="color:#1f497d">For more information about Dimension Data, please go to  <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/" target="_blank">www.dimensiondata.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p><p class="MsoNormal"><span style="font-size:10.0pt;font-family:Webdings;color:#00b050">P </span><b><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#00b050">Before printing this email please think about the environment</span></b><b><span style="font-size:10.0pt;color:#00b050"> </span></b><span style="font-size:10.0pt;color:#00b050">  </span><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p><p class="MsoNormal"> <u></u><u></u></p></div></div></div></div>

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