<html><head><meta http-equiv="Content-Type" content="text/html; charset=UTF-8"></head><body ><div><div></div><div>Upgraded from 8.5 to 9.0. Removed unused ntp. Re-homed licensing to new lic MAC. Thats all.</div><div><br></div><div><br></div><div><div style="font-size:9px;color:#575757">Sent from Samsung Mobile</div></div></div><br><br>-------- Original message --------<br>From: James Buchanan <james.buchanan2@gmail.com> <br>Date:04/05/2014 00:51 (GMT-05:00) <br>To: "Louis Koekemoer (AM)" <louis.koekemoer@ca.didata.com> <br>Cc: "Abhiram Kramadhati (akramadh)" <akramadh@cisco.com>,"cisco-voip (cisco-voip@puck.nether.net)" <cisco-voip@puck.nether.net> <br>Subject: Re: [cisco-voip] UCCX GUI and CLI license count differ <br><br>
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<div dir="ltr">Did you ever have a temporary license in the system or do you only have the real license file?<br>
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<div class="gmail_quote">On Sun, May 4, 2014 at 6:43 AM, Louis Koekemoer (AM) <span dir="ltr">
<<a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="color:#1f497d">Tried it. No change<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Kind regards</span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Louis Koekemoer</span></b><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Lead Technical Consultant</span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Dimension Data, Canada<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">2680 Skymark Avenue<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Suite 400<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Mississauga, Ontario L4W 5L6</span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Office:
<a href="tel:%2B1%20%28647%29%20724-2755" value="+16477242755">+1 (647) 724-2755</a></span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Mobile:
<a href="tel:%2B1%20%28289%29%20828-5713" value="+12898285713">+1 (289) 828-5713</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">EFax:
<a href="tel:%2B1%20%28855%29%20817-6553" value="+18558176553">+1 (855) 817-6553</a></span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><u><span style="color:#69be28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:red">Planned Absence –
</span><span style="color:#1f497d"><u></u><u></u></span></p>
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<p class="MsoNormal"><span style="color:#1f497d"> </span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/" target="_BLANK">www.dimensiondata.com</a></span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:Webdings; color:#00b050">P
</span><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#00b050">Before printing this email please think about the environment</span></b><b><span style="font-size:10.0pt; color:#00b050"> </span></b><span style="font-size:10.0pt; color:#00b050">
</span><span style="color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Abhiram Kramadhati (akramadh) [mailto:<a href="mailto:akramadh@cisco.com">akramadh@cisco.com</a>]
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<b>Sent:</b> Sunday, May 04, 2014 12:35 AM<br>
<b>To:</b> Louis Koekemoer (AM); cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] UCCX GUI and CLI license count differ<u></u><u></u></span></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Hi Louis,<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">I would do a resrtart of the Cisco Tomcat: utils service restart Cisco Tomcat<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Then check the same output. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Cheers, <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Abhiram Kramadhati<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Sent from handheld device. <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">-------- Original message --------<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">From: "Louis Koekemoer (AM)"
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Date:04/05/2014 10:01 AM (GMT+05:30)
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">To: "cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)"
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif"">Subject: [cisco-voip] UCCX GUI and CLI license count differ
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt; font-family:"Times New Roman","serif""><u></u> <u></u></span></p>
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<p class="MsoNormal">Hi all,<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">I did a UCCX upgrade to 9.x today and something is weird. Wondering if I should worry about it.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">When I run the command “ Show UCCX License” from CLI, it shows we have 127 seats and 150 ports licensed, but when I look at the GUI it only show 27 seats and 54 ports. I could not login with more than 27 agents to test on the weekend to
see if that is going to cause problems. I can confirm I have more than 54 ports registered that tells me the GUI is inaccurate. Normally I would trust the CLI rather than the GUI anyway, but this is weird.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">admin:show uccx license <u></u><u></u></p>
<p class="MsoNormal">Configured Licenses:<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Package: Cisco Unified CCX Premium<u></u><u></u></p>
<p class="MsoNormal">IVR Port(s): 150<u></u><u></u></p>
<p class="MsoNormal">Cisco Unified CCX Premium Seat(s): 127<u></u><u></u></p>
<p class="MsoNormal">High Availability : Enabled<u></u><u></u></p>
<p class="MsoNormal">Cisco Unified CCX Preview Outbound Dialer: Enabled<u></u><u></u></p>
<p class="MsoNormal">Cisco Unified CCX Maximum Agents: 400<u></u><u></u></p>
<p class="MsoNormal">For dynamic content like the Inbound ports in use and Outbound ports available and in use please check using the Cisco Unified CCX Administration.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal">Command successful.<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p><b>Configured Licenses:</b><u></u><u></u></p>
<p>Package: Cisco Unified CCX Premium<u></u><u></u></p>
<p>Total IVR Port(s): 54<u></u><u></u></p>
<p>Cisco Unified CCX Premium Seat(s): 27<u></u><u></u></p>
<p>High Availability : Enabled<u></u><u></u></p>
<p>Cisco Unified CCX Preview Outbound Dialer: Enabled<u></u><u></u></p>
<p>Cisco Unified CCX Maximum Agents: 400<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt; font-family:"Arial","sans-serif""> </span><u></u><u></u></p>
<p class="MsoNormal" style="text-align:justify"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Kind regards</span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Louis Koekemoer</span></b><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Lead Technical Consultant</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Dimension Data, Canada</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">2680 Skymark Avenue</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Suite 400</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Mississauga, Ontario L4W 5L6</span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Office:
<a href="tel:%2B1%20%28647%29%20724-2755" value="+16477242755">+1 (647) 724-2755</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">Mobile:
<a href="tel:%2B1%20%28289%29%20828-5713" value="+12898285713">+1 (289) 828-5713</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#6d6e71">EFax:
<a href="tel:%2B1%20%28855%29%20817-6553" value="+18558176553">+1 (855) 817-6553</a></span><u></u><u></u></p>
<p class="MsoNormal"><u><span style="color:#69be28"><a href="mailto:louis.koekemoer@dimensiondata.com">louis.koekemoer@dimensiondata.com</a></span></u><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:red">Planned Absence –
</span><u></u><u></u></p>
<p class="MsoNormal"><a href="http://www.dimensiondata.com/Solutions/NetworkIntegration/Pages/Home.aspx" target="_BLANK"><span style="color:#1f497d; text-decoration:none"><img src="cid:_com_android_email_attachmentprovider_2_1315_RAW@sec.galaxytab" alt="Description: Description: 21875_DD_NI_CC_Signature_v-1" height="124" width="440" border="0"></span></a><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d">For more information about Dimension Data, please go to <a href="http://www.dimensiondata.com/" title="http://www.dimensiondata.com/" target="_BLANK">www.dimensiondata.com</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt; font-family:Webdings; color:#00b050">P
</span><b><span style="font-size:10.0pt; font-family:"Arial","sans-serif"; color:#00b050">Before printing this email please think about the environment</span></b><b><span style="font-size:10.0pt; color:#00b050"> </span></b><span style="font-size:10.0pt; color:#00b050">
</span><u></u><u></u></p>
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<p class="MsoNormal"> <u></u><u></u></p>
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<font color="white">itevomcid</font>
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