<div dir="ltr">There's a developer support program that will help with stuff like that.<div><br></div><div>I think you get 3 free service requests per year if you join the Solution Partner Program- <a href="http://solutionpartner.cisco.com/web/memberservices/support">http://solutionpartner.cisco.com/web/memberservices/support</a></div>
<div><br></div><div>Brian</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, May 5, 2014 at 8:12 AM, Heim, Dennis <span dir="ltr"><<a href="mailto:Dennis.Heim@wwt.com" target="_blank">Dennis.Heim@wwt.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div lang="EN-US" link="blue" vlink="purple"><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">My issue with LUA on CUCM is around support.  Since LUA is not tac supported. What is the official support path?<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><div><p class="MsoNormal"><b><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Dennis Heim | Solution Architect (Collaboration)</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">World Wide Technology, Inc. | <a href="tel:314-212-1814" value="+13142121814" target="_blank">314-212-1814</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><u></u> <u></u></span></p><p class="MsoNormal"><b><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#00007f">PS Engineering: </span></i></b><i><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#00007f"> Innovate & Ignite.</span></i><span style="font-size:13.5pt;font-family:"Calibri","sans-serif";color:black"><u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></b></p></div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in"><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Tim Smith<br>
<b>Sent:</b> Monday, May 05, 2014 5:12 AM<br><b>To:</b> Holloway Mark; Jason Aarons (AM)</span></p><div><div class="h5"><br><b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> Re: [cisco-voip] CUCM 7x with ACME SBC<u></u><u></u></div></div><p></p></div></div><div><div class="h5"><p class="MsoNormal"><u></u> <u></u></p><p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Hi guys,<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I love this combo.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">They work really well together and both products have great capability for normalisation HMR on Acme, LUA on CUCM.<u></u><u></u></span></p>
<div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Acme HA is fantastic.<u></u><u></u></span></p>
<p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Virtual option is great.<u></u><u></u></span></p><p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Acme docco is comprehensive and quite plentiful!<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">Jason - I’ve unicasted you some info on one of my deployments.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">Cheers,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a"><u></u> <u></u></span></p><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#3a3a3a">Tim.</span><span style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#f15a23"><u></u><u></u></span></p>
</div><p class="MsoNormal"><span lang="EN-AU" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p><div><div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Holloway Mark<br>
<b>Sent:</b> Saturday, 19 April 2014 5:51 AM<br><b>To:</b> Jason Aarons (AM)<br><b>Cc:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br><b>Subject:</b> Re: [cisco-voip] CUCM 7x with ACME SBC<u></u><u></u></span></p>
</div></div><p class="MsoNormal"><span lang="EN-AU"><u></u> <u></u></span></p><p class="MsoNormal"><span lang="EN-AU">There are Acme guides for CUCM up through 9.x.  Acme is the only non-Cisco SBC blessed by Cisco for CUCM, CVP, UCCE. They’ve even blessed it as a CUSP replacement as it can fill both CUBE/CUSP requirements in CVP/UCCE environments on one box. Much of it had to do with customer frustration of ISR scalability as well as Acme’s High Availability being much more robust and resilient. Anyone interested please email me offline. <u></u><u></u></span></p>
<div><div><p class="MsoNormal"><span lang="EN-AU"><u></u> <u></u></span></p></div><div><p class="MsoNormal"><span lang="EN-AU"><u></u> <u></u></span></p><div><div><p class="MsoNormal"><span lang="EN-AU">On Apr 18, 2014, at 2:34 PM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com" target="_blank">jason.aarons@dimensiondata.com</a>> wrote:<u></u><u></u></span></p>
</div><p class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-AU"><u></u> <u></u></span></p><blockquote style="margin-top:5.0pt;margin-bottom:5.0pt"><div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">I haven’t seen any kind of integration guide on<span> </span></span><span lang="EN-AU"><a href="http://cisco.com/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#954f72">Cisco.com</span></a></span><span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">with a ACME SBC.   I can’t imagine Cisco would create one since it would compete with their CUBE product.<u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Looking on<span> </span></span><span lang="EN-AU"><a href="http://oracle.com/" target="_blank"><span lang="EN-US" style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#954f72">Oracle.com</span></a></span><span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> </span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">to see if they have anything.<u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">Lastly I think the customer should upgrade from CUCM 7x to at least 8.5 for SIP Trunks.  Anyone dis-agree?<u></u><u></u></span></p>
</div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <u></u><u></u></span></p></div><div><p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> <u></u><u></u></span></p>
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