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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Hi, Tim,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Actually, we are using a Cisco IM and Presence server for Jabber. I also checked the regedit on my laptop and it has a Tel entry with only Lync listed. Further up in the regedit under HKEY_Classes_Root are two entries for ciscotel and another entry for ciscotelconf which both list Cisco Jabber as the client.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The condition of dual dial tone occurs on my laptop if I connect a USB Jabra Speak 410 audio speaker device into my laptop and then go to file; options; audio and select Jabra Speak 410 for the speaker, microphone and ringer/alerts. If I select the default internal Dell Altitude IDT High Definition audio driver then I do not hear the dual dial tone. While using the Jabra Speak 410 usb audio speaker device, I get the dial audio dial tone and I then get a turkey tone after several seconds and finally the call drops independent of my having to disconnect the call. <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>I hope this information helps.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Tom<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tim Smith [mailto:tim.smith@enject.com.au] <br><b>Sent:</b> Friday, May 09, 2014 7:32 AM<br><b>To:</b> Thomas LeMay; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Hey mate,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>The phone mode I’m talking about is a mode that you install Jabber client in with an MSI install switch.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>It is where you may use Lync for IM and use Jabber (in phone mode) for UC – voice and video<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>And in this case you can still use jabber to control your desk phone via CTI, or terminate the audio / video on the PC as a softphone<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>You can drag your contacts from Lync across to Jabber and make calls<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>In phone mode you don’t need a CUPS / IMP server – you are just authenticated via CUCM<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>So it sounds like you are probably not using this method, and sounds like you probably have CUPS / IMP and full Jabber and Lync install on one PC?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>When do you see the problem? Is it when you click a <a href="tel://">tel://</a> hyper link?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Then it tries to fire both apps?<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Does your registry on a broken machine have two tel entries under HKEY_CLASSES_ROOT (see <a href="http://msdn.microsoft.com/en-us/library/ie/aa767914(v=vs.85).aspx)">http://msdn.microsoft.com/en-us/library/ie/aa767914(v=vs.85).aspx)</a><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>I have Jabber and Lync installed on my PC. I would have installed Jabber second, so I assume it overwrote the Lync tel association.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Perhaps in your case it’s failed to do this and managed to create two entries.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>I’d worry that you will probably have issues down the track with both apps and their overlap.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>i.e. you will have the tel association, the office API associations<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>I’m thinking the last installed app would have the associations working.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>One day it’s Jabber, then a Lync update gets pushed, and maybe the next it’s Lync for example.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Sorry not sure this is too helpful but just throwing a few ideas out there.<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Tim<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Thomas LeMay [<a href="mailto:thomaslemay@comcast.net">mailto:thomaslemay@comcast.net</a>] <br><b>Sent:</b> Friday, 9 May 2014 8:52 PM<br><b>To:</b> Tim Smith; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels<o:p></o:p></p></div></div><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Hi, Tim,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Thank you for responding. I am using Jabber in the “use my computer” mode not the “use my phone mode.”<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Tom<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Tim Smith [<a href="mailto:tim.smith@enject.com.au">mailto:tim.smith@enject.com.au</a>] <br><b>Sent:</b> Thursday, May 08, 2014 7:12 PM<br><b>To:</b> Thomas LeMay; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Hey mate,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'>How are you using the Jabber client? (phone mode?)<o:p></o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'>I’ve seen other conflicts with Jabber and Lync installed together, so if it’s not phone mode you are going for, then it is probably recommended to only have one or the other.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'>I think you will have issues with links into office apps and associations as well.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'>If it’s for phone mode, I think the recommended approach since CUCI MOC days was to disable the enterprise voice features for the users.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'>Is this a difference between your users with issues and without?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'>Cheers,<o:p></o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'>Tim<o:p></o:p></span></p><p class=MsoNormal><span style='color:#3A3A3A'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Thomas LeMay<br><b>Sent:</b> Friday, 9 May 2014 12:57 AM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels<o:p></o:p></p></div></div><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal>We are rolling out Cisco Jabber version 9.6.0 build 17088 and Microsoft Lync version 4.0.7577.4419. Some users experience a condition where both Lynch and Jabber initiate the phone call and provide simultaneous audio channels in stereo. Thus, both Lync and Jabber are both providing simultaneous dial tone and are handling the voice calls. Other users do not experience this issue. Has anyone experienced this before and are there any solutions?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thank you,<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Tom<o:p></o:p></p></div></body></html>