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<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Hey mate,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">The phone mode I’m talking about is a mode that you install Jabber client in with an MSI install switch.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">It is where you may use Lync for IM and use Jabber (in phone mode) for UC – voice and video<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">And in this case you can still use jabber to control your desk phone via CTI, or terminate the audio / video on the PC as a softphone<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">You can drag your contacts from Lync across to Jabber and make calls<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">In phone mode you don’t need a CUPS / IMP server – you are just authenticated via CUCM<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">So it sounds like you are probably not using this method, and sounds like you probably have CUPS / IMP and full Jabber and Lync install on one PC?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">When do you see the problem? Is it when you click a
<a href="tel://">tel://</a> hyper link?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Then it tries to fire both apps?<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Does your registry on a broken machine have two tel entries under HKEY_CLASSES_ROOT (see
<a href="http://msdn.microsoft.com/en-us/library/ie/aa767914(v=vs.85).aspx)">http://msdn.microsoft.com/en-us/library/ie/aa767914(v=vs.85).aspx)</a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I have Jabber and Lync installed on my PC. I would have installed Jabber second, so I assume it overwrote the Lync tel association.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Perhaps in your case it’s failed to do this and managed to create two entries.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I’d worry that you will probably have issues down the track with both apps and their overlap.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">i.e. you will have the tel association, the office API associations<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">I’m thinking the last installed app would have the associations working.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">One day it’s Jabber, then a Lync update gets pushed, and maybe the next it’s Lync for example.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Sorry not sure this is too helpful but just throwing a few ideas out there.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US">Tim<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> Thomas LeMay [mailto:thomaslemay@comcast.net]
<br>
<b>Sent:</b> Friday, 9 May 2014 8:52 PM<br>
<b>To:</b> Tim Smith; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Hi, Tim,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Thank you for responding. I am using Jabber in the “use my computer” mode not the “use my phone mode.”<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">Tom<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> Tim Smith [<a href="mailto:tim.smith@enject.com.au">mailto:tim.smith@enject.com.au</a>]
<br>
<b>Sent:</b> Thursday, May 08, 2014 7:12 PM<br>
<b>To:</b> Thomas LeMay; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Hey mate,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A">How are you using the Jabber client? (phone mode?)<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A">I’ve seen other conflicts with Jabber and Lync installed together, so if it’s not phone mode you are going for, then it is probably recommended to only have one or the other.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A">I think you will have issues with links into office apps and associations as well.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A">If it’s for phone mode, I think the recommended approach since CUCI MOC days was to disable the enterprise voice features for the users.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A">Is this a difference between your users with issues and without?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A">Tim<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#3A3A3A"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Thomas LeMay<br>
<b>Sent:</b> Friday, 9 May 2014 12:57 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Cisco Jabber and Microsoft Lync Voice channels<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US">We are rolling out Cisco Jabber version 9.6.0 build 17088 and Microsoft Lync version 4.0.7577.4419. Some users experience a condition where both Lynch and Jabber initiate the phone call and provide simultaneous audio
channels in stereo. Thus, both Lync and Jabber are both providing simultaneous dial tone and are handling the voice calls. Other users do not experience this issue. Has anyone experienced this before and are there any solutions?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thank you,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Tom<o:p></o:p></span></p>
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