<html><head><meta http-equiv="content-type" content="text/html; charset=utf-8"></head><body dir="auto"><div>Same here. Mine have all been within 24 hours. <br><br>Sent from my iPhone</div><div><br>On 2014-05-11, at 9:59 PM, Tim Smith <<a href="mailto:tim.smith@enject.com.au">tim.smith@enject.com.au</a>> wrote:<br><br></div><blockquote type="cite"><div>
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<p class="MsoNormal"><span style="color:#1F497D">Hey mate,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Usually only a couple of days in my experience.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I would complain and try and escalate it further.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Cheers,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Tim.</span><span lang="EN-US" style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#F15A23;mso-fareast-language:EN-AU"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="mso-fareast-language:EN-AU">From:</span></b><span lang="EN-US" style="mso-fareast-language:EN-AU"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Monday, 12 May 2014 11:50 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> [cisco-voip] UC 9 licensing<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Good day all,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I did an upgrade to UCM 9.1(2)SU1 last week. (Monday night) <o:p>
</o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I provided the Global Licensing team the following information:<o:p></o:p></p>
<p class="MsoNormal">UCSS / ESW contract<o:p></o:p></p>
<p class="MsoNormal">Original Sales order # (original BOM was for 3 years UCSS / ESW on xxx CUWLBE Standard plus xxx analogue devices)<o:p></o:p></p>
<p class="MsoNormal">Product Upgrade Tool – confirmation order<o:p></o:p></p>
<p class="MsoNormal">License Count Utility output<o:p></o:p></p>
<p class="MsoNormal">Original License count<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">How long does it take for the “Product Manager” to review and provide the ELM license? It’s now been a week. I am having very little response with the lady in the states.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Does the Global Licensing Team work in the APJC region?<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Cheers<br>
Dana<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
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