<div dir="ltr">My understanding is license migrations to CUWL from DLUs have been taking much longer since they're now reviewing on a case by case basis rather than letting you do your own migration. I believe I've heard 10 days is pretty normal right now.<div>
<br></div><div>Brian</div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, May 12, 2014 at 8:07 AM, Ted Nugent <span dir="ltr"><<a href="mailto:tednugent73@gmail.com" target="_blank">tednugent73@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Migrations to CUWL always take longer but in most cases they have you something within 3-4 days, stay on them. There isn't much TAC can do once they kick it to the PMs.<div>
<br></div></div><div class="HOEnZb"><div class="h5"><div class="gmail_extra">
<br><br><div class="gmail_quote">On Sun, May 11, 2014 at 10:52 PM, Lelio Fulgenzi <span dir="ltr"><<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div dir="auto"><div>Same here. Mine have all been within 24 hours. <br><br>Sent from my iPhone</div><div><div><div><br>On 2014-05-11, at 9:59 PM, Tim Smith <<a href="mailto:tim.smith@enject.com.au" target="_blank">tim.smith@enject.com.au</a>> wrote:<br>
<br></div><blockquote type="cite"><div>
<div>
<p class="MsoNormal"><span style="color:#1f497d">Hey mate,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Usually only a couple of days in my experience.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">I would complain and try and escalate it further.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Cheers,<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d">Tim.</span><span lang="EN-US" style="font-size:8.5pt;font-family:"Verdana","sans-serif";color:#f15a23"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span lang="EN-US">From:</span></b><span lang="EN-US"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Dana Tong<br>
<b>Sent:</b> Monday, 12 May 2014 11:50 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a> (<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> [cisco-voip] UC 9 licensing<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Good day all,<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I did an upgrade to UCM 9.1(2)SU1 last week. (Monday night) <u></u>
<u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I provided the Global Licensing team the following information:<u></u><u></u></p>
<p class="MsoNormal">UCSS / ESW contract<u></u><u></u></p>
<p class="MsoNormal">Original Sales order # (original BOM was for 3 years UCSS / ESW on xxx CUWLBE Standard plus xxx analogue devices)<u></u><u></u></p>
<p class="MsoNormal">Product Upgrade Tool – confirmation order<u></u><u></u></p>
<p class="MsoNormal">License Count Utility output<u></u><u></u></p>
<p class="MsoNormal">Original License count<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">How long does it take for the “Product Manager” to review and provide the ELM license? It’s now been a week. I am having very little response with the lady in the states.
<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Does the Global Licensing Team work in the APJC region?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Cheers<br>
Dana<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
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