<html>
<head>
<style><!--
.hmmessage P
{
margin:0px;
padding:0px
}
body.hmmessage
{
font-size: 12pt;
font-family:Calibri
}
--></style></head>
<body class='hmmessage'><div dir='ltr'>Hi all,<BR> <BR>I have a customer who says a handfull of users are having difficulties accessing an IVR externally. When they dial the number, they get the message "press 1 for this etc" but the DTMF tone does not always work so they use their mobiles. They are running on an H323 gateway. It already has the voice rtp send-recv command globally. Below is aa liat of the dial-peers. Will the DTMF command need to be on the outgoing Dial-peers?<BR> <BR>dial-peer voice 1 pots<br> description *** Default inbound Dial-peer ***<br> incoming called-number .T<br> direct-inward-dial<br>!<br>dial-peer voice 100 pots<br> description *** Outbound PSTN Dial Peer ***<br> preference 1<br> destination-pattern 9T<br> progress_ind setup enable 3<br> progress_ind alert enable 8<br> progress_ind progress enable 8<br> progress_ind disconnect enable 8<br> port 0/0/0:15<br>!<br>dial-peer voice 200 voip<br> description *** Inbound VOIP Dial peer to CUCM ***<br> preference 1<br> destination-pattern 272..<br> session target ipv4:x.x.x.x<br> voice-class codec 1<br> voice-class h323 1<br> dtmf-relay h245-alphanumeric rtp-nte<br> ip qos dscp cs3 signaling<br> no vad<br>!<br>dial-peer voice 201 voip<br> description *** Inbound VOIP Dial peer to CUCM ***<br> preference 2<br> destination-pattern 272..<br> session target ipv4:x.x.x.x<br> voice-class codec 1<br> voice-class h323 1<br> dtmf-relay h245-alphanumeric rtp-nte<br> ip qos dscp cs3 signaling<br> no vad<br>!<br>dial-peer voice 202 voip<br> description *** Inbound VOIP Dial peer to CUCM ***<br> preference 3<br> destination-pattern 272..<br> session target ipv4:x.x.x.x<br> voice-class codec 1<br> voice-class h323 1<br> dtmf-relay h245-alphanumeric rtp-nte<br> ip qos dscp cs3 signaling<br> no vad<br>!<br>dial-peer voice 2 voip<br> description *** Inbound VOIP Dial peer FROM CUCM ***<br> incoming called-number .T<br> voice-class codec 1<br> voice-class h323 1<br> dtmf-relay h245-alphanumeric rtp-nte<br> ip qos dscp cs3 signaling<br> no vad<br>!<br>Thanks <BR> <BR>Cos<BR> </div></body>
</html>