<div dir="ltr">Gotcha. <div><br></div><div>UCCX stores reason codes, wrap-up information and the like in an OpenLDAP instance that runs on the UCCX. It's a bit of an engineering challenge to pull that information initially but certainly not impossible, if your coding chops are up to the challenge feel free to reach out for pointers, otherwise manually maintaining may be the simplest way to go about it.</div>
<div><br></div><div>Regards,</div><div>Tanner Ezell</div><div><br></div></div><div class="gmail_extra"><br><br><div class="gmail_quote">On Thu, Jun 12, 2014 at 8:52 AM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Yep just trying to simplify things for our updated wallboard.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">No worries, we will just have to keep the English in the code.<u></u><u></u></span></p><div class="">
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d"><br>
direct voice. <a href="tel:443.541.1518" value="+14435411518" target="_blank">443.541.1518</a><br>
fax. <a href="tel:410.252.9284" value="+14102529284" target="_blank">410.252.9284</a><br>
<br>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Support Phone. <a href="tel:410.252.8830" value="+14102528830" target="_blank">410.252.8830</a></span><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u> <u></u></span></p>
</div><p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Tanner Ezell [mailto:<a href="mailto:tanner.ezell@gmail.com" target="_blank">tanner.ezell@gmail.com</a>]
<br>
<b>Sent:</b> Thursday, June 12, 2014 11:51 AM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> Brian Meade; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span></p><div><div class="h5"><br>
<b>Subject:</b> Re: [cisco-voip] Reason Codes in UCCX<u></u><u></u></div></div><p></p><div><div class="h5">
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Matthew,<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">What are you looking to accomplish?<u></u><u></u></p>
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<div>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">If your goal is to link reason code numbers to their descriptions you will have no luck within the UCCX database as they are not stored there.<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
<div>
<p class="MsoNormal">Regards,<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal">Tanner Ezell<u></u><u></u></p>
</div>
<div>
<p class="MsoNormal"><u></u> <u></u></p>
</div>
</div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><u></u> <u></u></p>
<div>
<p class="MsoNormal">On Thu, Jun 12, 2014 at 7:56 AM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Table seems to be empty? Isn’t eem something to do with email queues? I’ve never used that feature
so not sure but the rest of the eem table names hint at that.</span><u></u><u></u></p>
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA</span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d"><br>
direct voice. <a href="tel:443.541.1518" target="_blank">443.541.1518</a><br>
fax. <a href="tel:410.252.9284" target="_blank">410.252.9284</a><br>
<br>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Support Phone.
<a href="tel:410.252.8830" target="_blank">410.252.8830</a></span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><u></u><u></u></p>
</div>
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">
<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a> [mailto:<a href="mailto:bmeade90@gmail.com" target="_blank">bmeade90@gmail.com</a>]
<b>On Behalf Of </b>Brian Meade<br>
<b>Sent:</b> Thursday, June 12, 2014 10:50 AM<br>
<b>To:</b> Matthew Loraditch<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><u></u><u></u></p>
<div>
<p class="MsoNormal"><br>
<b>Subject:</b> Re: [cisco-voip] Reason Codes in UCCX<u></u><u></u></p>
</div>
<p class="MsoNormal"> <u></u><u></u></p>
<div>
<p class="MsoNormal"><span style="font-family:"Arial","sans-serif";color:black;background:white">It's stored in db_cra as eemreasoncodedescription I believe- <a href="https://supportforums.cisco.com/discussion/10911191/uccx-8-wallboard-queries-and-permissions" target="_blank">https://supportforums.cisco.com/discussion/10911191/uccx-8-wallboard-queries-and-permissions</a></span><u></u><u></u></p>
</div>
<div>
<div>
<div>
<p class="MsoNormal" style="margin-bottom:12.0pt"> <u></u><u></u></p>
<div>
<p class="MsoNormal">On Thu, Jun 12, 2014 at 8:53 AM, Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>> wrote:<u></u><u></u></p>
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<div>
<div>
<p class="MsoNormal">Is the “English” version of the numerical code stored in db_cra somewhere or do the supervisor and HR apps just translate for me on the fly?<u></u><u></u></p>
<p class="MsoNormal">Thanks!<u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
<p class="MsoNormal"><span style="color:#003366"><img border="0" width="225" height="105" src="cid:image001.jpg@01CF8634.C2EE1D00" alt="cid:image001.jpg@01C95158.4441E1B0"></span><u></u><u></u></p>
<p class="MsoNormal">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">1965 Greenspring Drive</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
direct voice. <a href="tel:443.541.1518" target="_blank">443.541.1518</a><br>
fax. <a href="tel:410.252.9284" target="_blank">410.252.9284</a><br>
<br>
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<a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request" target="_blank">
Email Support</a></span><u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Support Phone.
<a href="tel:410.252.8830" target="_blank">410.252.8830</a></span><u></u><u></u></p>
<p class="MsoNormal"><img border="0" width="214" height="58" src="cid:image002.png@01CF8634.C2EE1D00"><u></u><u></u></p>
<p class="MsoNormal"> <u></u><u></u></p>
</div>
</div>
<p class="MsoNormal" style="margin-bottom:12.0pt"><br>
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</blockquote>
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<p class="MsoNormal"> <u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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