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<p class="MsoNormal"><span style="color:#1F497D">Thanks, this I know, I’m asking about the db_cra as I’m developing a custom query to report on agent state.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">1965 Greenspring Drive</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Timonium, MD 21093</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D"><br>
direct voice. 443.541.1518<br>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D">Support Phone. 410.252.8830</span><span style="font-family:"Arial","sans-serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="color:windowtext">From:</span></b><span style="color:windowtext"> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Tomas Caslavsky<br>
<b>Sent:</b> Thursday, June 12, 2014 10:05 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Reason Codes in UCCX<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt">Hello, <br>
<br>
yep you can see code mapping and create/modify codes in "admin desktop" <br>
<br>
<br>
Tomas <br>
<br>
<br>
<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal">On 06/12/2014 02:53 PM, Matthew Loraditch wrote:<o:p></o:p></p>
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<blockquote style="margin-top:5.0pt;margin-bottom:5.0pt">
<p class="MsoNormal">Is the “English” version of the numerical code stored in db_cra somewhere or do the supervisor and HR apps just translate for me on the fly?<o:p></o:p></p>
<p class="MsoNormal">Thanks!<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="color:#003366"><img border="0" width="225" height="105" id="Picture_x0020_1" src="cid:image001.jpg@01CF8629.B257BFB0" alt="cid:image001.jpg@01C95158.4441E1B0"></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">1965 Greenspring Drive</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
direct voice. 443.541.1518<br>
fax. 410.252.9284<br>
<br>
<a href="http://twitter.com/heliontech"><span style="color:blue">Twitter</span></a> |
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<a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">
<span style="color:blue">Email Support</span></a></span><o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Support Phone. 410.252.8830</span><o:p></o:p></p>
<p class="MsoNormal"><img border="0" width="214" height="58" id="Picture_x0020_2" src="cid:image002.png@01CF8629.B257BFB0"><o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
<br>
<br>
<o:p></o:p></span></p>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>cisco-voip mailing list<o:p></o:p></pre>
<pre><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre>
<pre><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre>
</blockquote>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><o:p> </o:p></span></p>
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