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<p class="MsoNormal"><span style="color:#1F497D">Does the CTI Port CSS have access to where they are transferring? Codec/transcoder problem from the point of view of the CTI Port?<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Grace Maximuangu<br>
<b>Sent:</b> Monday, June 16, 2014 2:22 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] UCCX 10.0 Calls Dropping while being transferred to another Queue by Agent<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">Description:<o:p></o:p></p>
<p class="MsoNormal">The agents receive a lot of calls that are not meant for their queue so they have to transfer to another queue.<o:p></o:p></p>
<p class="MsoNormal">Ones the agent initiate the transfer, after they hear a welcome greeting, then the system plays a fail message “we are currently experiencing technical difficulties”<o:p></o:p></p>
<p class="MsoNormal">And then the call is aborted.<o:p></o:p></p>
<p class="MsoNormal">Anyone experienced this issue before please let me know how you resolved it?<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">:-:gm<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Grace Maximuangu<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Voice Solutions Engineer<o:p></o:p></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:black">Black Box Network Services<o:p></o:p></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Cell: 213.268.6342<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><a href="mailto:grace.maximuangu@blackbox.com"><span style="color:blue">grace.maximuangu@blackbox.com</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><a href="http://www.blackbox.com/"><span style="color:blue">www.blackbox.com</span></a>
<o:p></o:p></span></p>
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If you have received this email in error, please notify the sender by replying to this email.<br>
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<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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