<div dir="ltr">Hit the same problem a few months ago on 9.12. Turned out to be a codec lock like Brian mentioned and the call was being presented as ISAC, Ended up creating a new codec preference list and ordering g711/g722 first. That resolved it. weird thing was it was only intermittent so it was hard to track down in the traces. </div>
<div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, Jun 16, 2014 at 3:28 PM, Gurpreet Singh Kukreja <span dir="ltr"><<a href="mailto:tycoononway1987@gmail.com" target="_blank">tycoononway1987@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I believe it's also important to find out at what point (step) in the script after the agent has initiated a Xfer, does the agent hear the error message? Do you immediately have the Select Resource step after the Welcome greeting in the script where the call fails? Do all calls fail in this transfer scenario?<br>
<br></div><div class="gmail_extra"><br><br><div class="gmail_quote"><div><div class="h5">On Mon, Jun 16, 2014 at 11:21 AM, Grace Maximuangu <span dir="ltr"><<a href="mailto:Grace.Maximuangu@blackbox.com" target="_blank">Grace.Maximuangu@blackbox.com</a>></span> wrote:<br>
</div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">
<div link="#0563C1" vlink="#954F72" lang="EN-US">
<div>
<p class="MsoNormal">Description:<u></u><u></u></p>
<p class="MsoNormal">The agents receive a lot of calls that are not meant for their queue so they have to transfer to another queue.<u></u><u></u></p>
<p class="MsoNormal">Ones the agent initiate the transfer, after they hear a welcome greeting, then the system plays a fail message “we are currently experiencing technical difficulties”<u></u><u></u></p>
<p class="MsoNormal">And then the call is aborted.<u></u><u></u></p>
<p class="MsoNormal">Anyone experienced this issue before please let me know how you resolved it?<u></u><u></u></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">:-:gm<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Grace Maximuangu<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Voice Solutions Engineer<u></u><u></u></span></p>
<p class="MsoNormal"><b><span style="font-size:10.0pt;color:black">Black Box Network Services<u></u><u></u></span></b></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black">Cell: <a href="tel:213.268.6342" value="+12132686342" target="_blank">213.268.6342</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><a href="mailto:grace.maximuangu@blackbox.com" target="_blank"><span style="color:blue">grace.maximuangu@blackbox.com</span></a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:black"><a href="http://www.blackbox.com/" target="_blank"><span style="color:blue">www.blackbox.com</span></a>
<u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;color:#17365d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><img src="cid:image003.jpg@01CF8955.215444F0" alt="bbox logo.JPG" border="0" height="48" width="236"><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
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