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What input and output sources are being used with the SX20 and what version of software is it using?
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<div>-Ryan </div>
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<div>On Jun 30, 2014, at 11:47 AM, James Dust <<a href="mailto:james.dust@charles-stanley.co.uk">james.dust@charles-stanley.co.uk</a>> wrote:</div>
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<p class="MsoNormal">Afternoon all,</p>
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<p class="MsoNormal">We have recently seen an issue with a Cisco SX20 telepresence device in one of our remote sites, where the person being called from it (called party) can hear themselves when they speak. An echo if you like.</p>
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<p class="MsoNormal">We have the same device in other sites and have not encountered this problem, so I deleted the problematic device from cucm and also performed a factory reset on the SX20 in a bid to resolve the problem. Unfortunately though this hasn’t
resolved the echo problem.</p>
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<p class="MsoNormal">I just wanted to check on here if anyone else had seen this issue before I RMA the device?</p>
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<p class="MsoNormal">Regards</p>
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<p class="MsoNormal">James</p>
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