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<p>UC Service Profile have the IM&P server defined?</p>
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<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span><font color="#000000">Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA<br>
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<font color="#000000">1965 Greenspring Drive</font></span><span><br>
</span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 'Arial','sans-serif'"><font color="#000000">Timonium, MD 21093</font></span><span><br>
</span><span style="FONT-SIZE: 9pt; FONT-FAMILY: 'Arial','sans-serif'"><br>
<font color="#000000">direct voice. 443.541.1518</font></span></p>
<p class="MsoNormal" style="MARGIN: 0in 0in 0pt"><span style="FONT-SIZE: 9pt; FONT-FAMILY: 'Arial','sans-serif'"><font color="#000000">fax. 410.252.9284
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<div id="divRpF975945" style="DIRECTION: ltr"><font color="#000000" size="2" face="Tahoma"><b>From:</b> cisco-voip [cisco-voip-bounces@puck.nether.net] on behalf of Jeffrey Girard [jeffrey.girard@girardinc.com]<br>
<b>Sent:</b> Tuesday, July 01, 2014 8:16 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Why would Jabber for Windows and CUPC clients not be able to use IM?<br>
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<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">This is a lab environment and my third round at doing a fresh install / configuration of IM & P. CUCM 9 and IM & P 9.</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">Integration is complete and all diagnostics show green across the board.</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">There is no LDAP integration this time (I had done it before so I was comfortable in how to do the integration).</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">No DNS either (again, in my two previous lab iterations, I had stood us a Microsoft domain and used A/D, LDAP integration, and DNS. This time I decided not to do that).
I simply added an entry in the laptop host file for the CUPS server</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">So, Presence works on the IP phones (BLF/SD) show the appropriate information</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">Both CUPC and Jabber for Windows (version 9.7? I think) log in and register to the IM & P and to the CUCM servers.</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">Calls can be placed between all devices.</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">However, Instant Messaging is not available. The only symbol/icon for the users are the phone. Double clicking on the user only initiates a phone call and not a chat session.</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">Im sure its something pretty simple that Im missing…..</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">A thought…….do I need to add an entry in the host file for the CUCM server?</span></p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif""></span> </p>
<p class="MsoNormal"><span style="FONT-SIZE: 12pt; FONT-FAMILY: "Arial","sans-serif"">Any ideas?</span></p>
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