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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#44546A'>Matthew –<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#44546A'> Thanks for the response.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#44546A'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#44546A'> Yes, checked and confirmed that each user has the UC Service Profile and that Profile has both the IM&P service as well as the CTI service configured.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#44546A'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#44546A'> I also checked and confirmed that within IM&P under Messaging that Instant Messaging is enabled via the checkbox.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#44546A'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>------------------------------------------------------------------------------------</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dr. Jeffrey T. Girard (Jeff), PhD</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Colonel, United States Army (Retired)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Senior Network Engineer / VoIP Engineer - WireMeHappy.com</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>reply to: <a href="mailto:jeffrey.girard@wiremehappy.com"><span style='color:blue'>jeffrey.girard@wiremehappy.com</span></a></span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>(607)835-0406 (home office)</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>(845)764-1661 (mobile)<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#1F497D'>(607)835-0458 (fax)</span><span style='font-size:12.0pt;color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:#44546A'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Matthew Loraditch [mailto:MLoraditch@heliontechnologies.com] <br><b>Sent:</b> Tuesday, July 01, 2014 11:15 PM<br><b>To:</b> Jeffrey Girard; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] Why would Jabber for Windows and CUPC clients not be able to use IM?<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>UC Service Profile have the IM&P server defined?<o:p></o:p></span></p><div><p><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> <o:p></o:p></span></p><div><div><p class=MsoNormal><span style='color:black'>Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA<br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061'><br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'>1965 Greenspring Drive</span><span style='color:#244061'><br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'>Timonium, MD 21093</span><span style='color:#244061'><br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061'><br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'>direct voice. 443.541.1518</span><span style='color:#244061'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'>fax. 410.252.9284 <br><br></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061'><a href="http://twitter.com/heliontech"><span style='color:blue'>Twitter</span></a></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'> | </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061'><a href="http://www.facebook.com/#!/pages/Helion/252157915296"><span style='color:blue'>Facebook</span></a></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'> | </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061'><a href="http://www.heliontechnologies.com/"><span style='color:blue'>Website</span></a></span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:black'> | </span><span style='font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061'><a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request"><span style='color:blue'>Email Support</span></a></span><span style='color:#244061'><o:p></o:p></span></p></div></div></div><div><div class=MsoNormal align=center style='text-align:center'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><hr size=3 width="100%" align=center></span></div><div id=divRpF975945><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black'> cisco-voip [cisco-voip-bounces@puck.nether.net] on behalf of Jeffrey Girard [jeffrey.girard@girardinc.com]<br><b>Sent:</b> Tuesday, July 01, 2014 8:16 PM<br><b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><b>Subject:</b> [cisco-voip] Why would Jabber for Windows and CUPC clients not be able to use IM?</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:black'><o:p></o:p></span></p></div><div><div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>This is a lab environment and my third round at doing a fresh install / configuration of IM & P. CUCM 9 and IM & P 9.</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Integration is complete and all diagnostics show green across the board.</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>There is no LDAP integration this time (I had done it before so I was comfortable in how to do the integration).</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>No DNS either (again, in my two previous lab iterations, I had stood us a Microsoft domain and used A/D, LDAP integration, and DNS. This time I decided not to do that). I simply added an entry in the laptop host file for the CUPS server</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>So, Presence works on the IP phones (BLF/SD) show the appropriate information</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Both CUPC and Jabber for Windows (version 9.7? I think) log in and register to the IM & P and to the CUCM servers.</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Calls can be placed between all devices.</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>However, Instant Messaging is not available. The only symbol/icon for the users are the phone. Double clicking on the user only initiates a phone call and not a chat session.</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Im sure its something pretty simple that Im missing…..</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>A thought…….do I need to add an entry in the host file for the CUCM server?</span><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Arial","sans-serif";color:black'>Any ideas?</span><span style='color:black'><o:p></o:p></span></p></div></div></div></div></div></body></html>