<div dir="ltr">See if CAD is running in compatibility mode on those Agent's PCs.    I had an issue with an upgrade to CCX 10.0su1 and I believe it was related since the previous version of CAD was running in compatiblity mode.  Upgrading CAD kept that setting and the CCX 10.0su1 didn't seem to like it.</div>
<div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, Jul 14, 2014 at 3:43 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br>
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<p class="MsoNormal">Has anyone seen something like this, Agents stay online and take calls, but appear and disappear in Supervisor?<u></u><u></u></p>
<p class="MsoNormal">CCX 10.0SU1<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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<p class="MsoNormal">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<u></u><u></u></p>
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