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<p class="MsoNormal"><span style="color:#1F497D">I had this issue about a year ago with a 9.x version. I uninstalled and re-installed supervisor desktop. Haven’t had an issue since then.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D">Neal Haas<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">IT Analyst, Communications<o:p></o:p></span></p>
<p class="MsoNormal"><i><span style="color:#1F497D">Please report Troubles to the Help Desk. 559-600-5900<o:p></o:p></span></i></p>
<p class="MsoNormal"><span style="color:#1F497D">Telephone (559) 600-5890<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">FAX (559) 455-4747<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">County of Fresno<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Information Technology Services Division<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">1020 S Tenth St<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Fresno, CA 93702<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Stoian Adrian<br>
<b>Sent:</b> Tuesday, July 15, 2014 1:58 AM<br>
<b>To:</b> Matthew Loraditch; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Disappearing Agents in CAD<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Hello,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">As far as I remember this is a firewall issue.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Try disabling the firewall from the agent/supervisor PC and see if it works.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Monday, July 14, 2014 10:43 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Disappearing Agents in CAD<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Has anyone seen something like this, Agents stay online and take calls, but appear and disappear in Supervisor?<o:p></o:p></p>
<p class="MsoNormal">CCX 10.0SU1<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<o:p></o:p></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">1965 Greenspring Drive</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
direct voice. 443.541.1518<br>
fax. 410.252.9284<br>
<br>
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<span style="color:blue">Email Support</span></a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Support Phone. 410.252.8830</span><span style="font-family:"Arial","sans-serif""><o:p></o:p></span></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">Acest mesaj si orice fisiere sau documente atasate contin informatii confidentiale, clasificate conform regulilor interne ROMTELECOM. Mesajul este destinat doar persoanei
sau entitatii adresate si altora autorizati sa-l primeasca. Daca dvs. nu sunteti in aceasta situatie, prin aceasta va informam ca orice dezvaluire, copiere, distribuire sau orice alta actiune bazata pe continutul acestor informatii este strict interzisa si
pot fi aplicate sanctiuni, potrivit legii. Daca ati primit acest mesaj din greseala, va rugam sa ne informati imediat si sa stergeti mesajul din sistemul dvs. De asemenea, va rugam sa tineti cont ca transmisia nu poate fi garantata ca fiind sigura sau fara
erori. Va multumim! <o:p></o:p></span></p>
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