<div dir="ltr">Usually it's an issue with the agents' connection to the UCCX chat service.  Make sure all the ports are open.  Check the CAD logs and the chat service logs from UCCX.  Packet captures may also be helpful.</div>
<div class="gmail_extra"><br><br><div class="gmail_quote">On Mon, Jul 14, 2014 at 3:43 PM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br>
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<p class="MsoNormal">Has anyone seen something like this, Agents stay online and take calls, but appear and disappear in Supervisor?<u></u><u></u></p>
<p class="MsoNormal">CCX 10.0SU1<u></u><u></u></p>
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<p class="MsoNormal">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
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