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Ed,
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<div>Unity doesn’t parse the soft keys sent from UCM to Unity to understand if “transfer” is available. Unity just blindly sends transfer and hopes the call completes.</div>
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<div>I believe Progress is insufficient in UCM to enable transfer, usually have to wait for Alerting.</div>
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<div>Attempting to replicate this with an SCCP phone is marginal value - SCCP phones implement the softkey set received from UCM. Thus the phone won’t allow you to send transfer when UCM has not activated that soft key.</div>
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<div>Why is the egress call stopped in the progress state?</div>
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<div>-Wes</div>
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<div>On Aug 31, 2014, at 2:58 PM, Ed Leatherman <<a href="mailto:ealeatherman@gmail.com">ealeatherman@gmail.com</a>> wrote:</div>
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<div dir="ltr">Hello!
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<div>I'm trying to help chase down a intermittent issue where Unity needs to transfer a caller off-site to an answering service, and sometimes the transfer doesn't complete and the caller gets left on-hold. I was hoping someone could explain a message i'm seeing
in the traces during a failure.</div>
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<div>SCCP integration to unity connection. 9.1 software versions on both CUCM and Unity. MGCP to PRI gateways. All gateways are set to offnet and service parameter is configured to allow transfers between offnet to rule that out as a issue.<br>
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<div>On the trace side of things, for the transfer leg on a failure I see:</div>
<div>19:55:27.146 : Unity "presses transfer" , dials out the digits</div>
<div>19:55:29.853 : Q931 IN from PSTN for the transfer leg, PROGRESS message</div>
<div>19:55:29.855 : CUCM OUT to Unity: Call State Ring out</div>
<div><b>19:55:41.020 : CUCM OUT to Unity: DisplayNotify timeOutValue=15 notify='Cannot Complete Transfer' content='Cannot Complete Transfer' ver=12</b></div>
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<div>It looks like an abnormal amount of time for the call to connect, is that a possible reason for the "Cannot Complete Transfer" message? Is the timeout tweakable someplace?<br>
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<div>On successful tries, the transfer leg connects faster (less than 10 seconds). So far we haven't found anything else different on our own; have a TAC case open on it but getting shuffled between groups now (unity team wants CUCM team to look at it).</div>
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<div>Unity never seems to retrieve the caller from hold or try again, eventually the caller hangs up (I see the the DISCONNECT message from PSTN) at which point that call leg gets torn down.<br>
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<div>Any ideas much appreciated</div>
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<div>Ed<br clear="all">
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