<div dir="ltr"><div>Looks like the report you want is: <a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug_chapter_011.html#UCCX_RF_D3613427_00">Detailed Call by Call CCDR Report</a></div><div><br></div><div>However, just like the rest of us, UCCX reporting falls short, and there is no way to filter based on Queue Time, even though the report output has it as a column.  So, what we tend to do at this point is, we export the report into excel, massage the data a little, and then use auto filter to sort and filter based on the column of your choosing.</div><div><br></div><div>In CUIC and HRC, the report filters are the same, but you may be able to add the queue time column to a report that doesn't have it by default.  But it's not super flexible so don't hold your breath.</div><div><br></div><div>I hope that helped.</div><div><br></div>Here's the Reporting User Guide:<div><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug.html">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/UCCX_BK_UE5BE47D_00_uccx-historical-reports-ug.html</a><br></div><div><br></div><div>Here's the Reporting Admin and Developer guide:</div><div><a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/programming/guide/uccx90hrepadm.pdf">http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/programming/guide/uccx90hrepadm.pdf</a><br></div><div><br></div><div>Here's the UCCX DB Schema:</div><div><a href="http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/uccx90dbschemagd.pdf">http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/user/guide/uccx90dbschemagd.pdf</a><br></div><div><br></div><div><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 18, 2014 at 11:33 AM, Brian Meade <span dir="ltr"><<a href="mailto:bmeade90@vt.edu" target="_blank">bmeade90@vt.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Hey all,<div><br></div><div>I know nothing about UCCX reporting.  Does anyone know if there's a canned report I can pull to see how many calls had hold times greater than x minutes?</div><div><br></div><div>If not, do you know where in the DB this info is stored so I can write a query?</div><div><br></div><div>Thanks,</div><div>Brian</div></div>
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