<div dir="ltr">Anthony, you are correct. The CLID is an IPPA push to the agent handset (which I might add could easily include an 'Answer' soft key..).<div><br></div><div>Regarding modifying the calling number. As Anthony mentions, this is certainly possible as CER and other JTAPI based applications perform this function. In fact, the UCCX does it as well as part of the Call Redirect Step, though it modifies the original called number instead of the calling number.</div><div><br></div><div>So the question, why does CER do this but UCCX doesn't? </div><div><br></div><div>With CER, the call is answered by CER and routed through a CTI Route Point the PSAP. </div><div><br></div><div>With UCCX, the CTI Port initiates a controlled transfer (or consult transfer) to the agent extension by the CTI Port. This is necessary to ensure you don't deliver a call to an agent that doesn't answer within the timer window.</div><div><br></div><div>The answer is in the difference, a CTI Route Point is required to modify route information through the Cisco JTAPI RouteSession enhancement of the selectRoute method. The selectRoute method from at least version 8 of CUCM and possibly earlier has had the ability to modify the calling number, this is certainly nothing new.</div><div><br></div><div>This explains how, but not why. The why is simple in my opinion, this would require a dramatic change to the configuration and architecting (both JTAPI wise and deployment wise) of the solution, as well as put additional load on the CTI Manager service.</div><div><br></div><div>All that being said, I don't believe there is a reason this feature couldn't make it in to the UCCX product from a technical perspective but I wouldn't expect to see this feature implemented soon.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 24, 2014 at 12:02 PM, Anthony Holloway <span dir="ltr"><<a href="mailto:avholloway+cisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div>Thanks for the reference there Daniel, I had not seen that, though I had skimmed the 10.0 Release Notes when they came out.</div><div><br></div>From the Release Notes:<div><br></div><div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">When the CLID screen pops up on the phone screen, the Answer key is hidden below the CLID screen. You see two soft keys: Update and Exit. Press Exit to see the Answer key.</blockquote></div><div><br></div><div>This sounds like the IPPA cData push via /CGI/Execute, and if my experiences with end users tells me anything, it's that you don't take over their phone display, because they become lost in a hurry.</div><div><br></div><div>If CER can manipulate the Calling Number, why can't UCCX? They're both CTI based applications. Where's Tanner? Tanner?</div></div><div class="gmail_extra"><br><div class="gmail_quote"><div><div class="h5">On Wed, Sep 24, 2014 at 10:14 AM, Daniel Pagan <span dir="ltr"><<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>></span> wrote:<br></div></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div><div class="h5">
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<p class="MsoNormal"><span style="color:#404040">You might be referring to the CLI statement “utils uccx icd clid enable”. It requires a restart of the UCCX Engine.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf" target="_blank">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#404040">- Dan<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><u></u> <u></u></span></p>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Wednesday, September 24, 2014 11:03 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Received Call Logs for CCX Agents showing CTI Port<u></u><u></u></p>
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</div><div><div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Instead of the actual CID info that shows up once the call is answered?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I feel like I’ve encountered this before but can’t remember where or what the heck setting to change.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<u></u><u></u></p>
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