<div dir="ltr"><div>Thanks for the reference there Daniel, I had not seen that, though I had skimmed the 10.0 Release Notes when they came out.</div><div><br></div>From the Release Notes:<div><br></div><div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-color:rgb(204,204,204);border-left-style:solid;padding-left:1ex">When the CLID screen pops up on the phone screen, the Answer key is hidden below the CLID screen. You see two soft keys: Update and Exit. Press Exit to see the Answer key.</blockquote></div><div><br></div><div>This sounds like the IPPA cData push via /CGI/Execute, and if my experiences with end users tells me anything, it's that you don't take over their phone display, because they become lost in a hurry.</div><div><br></div><div>If CER can manipulate the Calling Number, why can't UCCX? They're both CTI based applications. Where's Tanner? Tanner?</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Sep 24, 2014 at 10:14 AM, Daniel Pagan <span dir="ltr"><<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="color:#404040">You might be referring to the CLI statement “utils uccx icd clid enable”. It requires a restart of the UCCX Engine.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf" target="_blank">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#404040">- Dan<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Wednesday, September 24, 2014 11:03 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Received Call Logs for CCX Agents showing CTI Port<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Instead of the actual CID info that shows up once the call is answered?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I feel like I’ve encountered this before but can’t remember where or what the heck setting to change.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<u></u><u></u></p>
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