<div dir="ltr">Is it possible they are receiving callback calls? Callback is designed in all cases such that the calling number will be a CTI port.<div><br></div><div>Also, can you clarify which display you are talking about? CAD Enterprise Data, CAD Call Info, IP Phone Display, IPPA cData, etc.</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Thu, Sep 25, 2014 at 7:24 AM, Matthew Loraditch <span dir="ltr"><<a href="mailto:MLoraditch@heliontechnologies.com" target="_blank">MLoraditch@heliontechnologies.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
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<p class="MsoNormal"><span style="color:#1f497d">No, as I have other users at the same site albeit in different queues/applications who do not have the issue and we are on CCX 9 there which doesn’t have this feature.</span><span style="color:#1f497d"><u></u><u></u></span></p><span class="">
<p class="MsoNormal"><span style="color:#1f497d">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">1965 Greenspring Drive</span><span style="color:#1f497d"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Timonium, MD 21093</span><span style="color:#1f497d"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d"><br>
direct voice. <a href="tel:443.541.1518" value="+14435411518" target="_blank">443.541.1518</a><br>
fax. <a href="tel:410.252.9284" value="+14102529284" target="_blank">410.252.9284</a><br>
<br>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1f497d">Support Phone. <a href="tel:410.252.8830" value="+14102528830" target="_blank">410.252.8830</a></span><span style="font-family:"Arial","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#1f497d"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>From:</b> Daniel Pagan [mailto:<a href="mailto:dpagan@fidelus.com" target="_blank">dpagan@fidelus.com</a>] <br>
<b>Sent:</b> Wednesday, September 24, 2014 11:14 AM<br>
<b>To:</b> Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: Received Call Logs for CCX Agents showing CTI Port<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="color:#404040">You might be referring to the CLI statement “utils uccx icd clid enable”. It requires a restart of the UCCX Engine.<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf" target="_blank">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_0/release/guide/UCCX_BK_RA1A036D_00_release-notes_release10.pdf</a><u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><u></u> <u></u></span></p>
<p class="MsoNormal"><span style="color:#404040">- Dan<u></u><u></u></span></p>
<p class="MsoNormal"><span style="color:#404040"><u></u> <u></u></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Wednesday, September 24, 2014 11:03 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Received Call Logs for CCX Agents showing CTI Port<u></u><u></u></p>
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<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Instead of the actual CID info that shows up once the call is answered?<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">I feel like I’ve encountered this before but can’t remember where or what the heck setting to change.<u></u><u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<u></u><u></u></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">1965 Greenspring Drive</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Timonium, MD 21093</span><br>
<span style="font-size:9.0pt;font-family:"Arial","sans-serif""><br>
direct voice. <a href="tel:443.541.1518" value="+14435411518" target="_blank">443.541.1518</a><br>
fax. <a href="tel:410.252.9284" value="+14102529284" target="_blank">410.252.9284</a><br>
<br>
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<span style="color:blue">Email Support</span></a><u></u><u></u></span></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif"">Support Phone. <a href="tel:410.252.8830" value="+14102528830" target="_blank">410.252.8830</a></span><span style="font-family:"Arial","sans-serif""><u></u><u></u></span></p>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><u></u> <u></u></p>
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