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<body class='hmmessage'><div dir='ltr'>I think the single largest enhancement would be to allow users to open/entitle cases with contract numbers and serial numbers. <br><br>I realize the nature of the app lends itself to those who would usually have more access to serial numbers than anything else, however; in my case, I work for a partner and we have many, many devices under a single contract, and it would be oober cool to just type in the contract to get past the entitlement screen and then enter the serial number.<br><br>Just a thought & regards,<br><br>Ryan<br><br><div>> Date: Tue, 30 Sep 2014 12:29:41 -0500<br>> From: erickbee@gmail.com<br>> To: wsisk@cisco.com<br>> CC: cisco-voip@puck.nether.net<br>> Subject: Re: [cisco-voip] Cisco Technical Support mobile app improvements?<br>> <br>> I use the hot issues feed mainly which was something I suggested<br>> awhile back. Thanks again Wes for getting that added.<br>> <br>> The other main thing I used this app for previously was for the<br>> support forums before they were redesigned. I see this was removed<br>> from the app as it didn't work well with the redesign. I do not like<br>> the new support forum layout at all. I used those a lot before for<br>> helping others, etc but now rarely use them as they are a pain to use<br>> now.<br>> <br>> On Tue, Sep 30, 2014 at 9:21 AM, Wes Sisk (wsisk) <wsisk@cisco.com> wrote:<br>> > What features do you use in Cisco Technical Support Mobile App? What<br>> > features would you like added?<br>> ><br>> > Android:<br>> > https://play.google.com/store/apps/details?id=com.cisco.swtg_android&hl=en<br>> > Apple:<br>> > https://itunes.apple.com/us/app/cisco-technical-support/id398104252?mt=8<br>> ><br>> > Notable enhancements in the last iteration:<br>> > Aggregated Content For More Than Six Thousand Products<br>> > Select from one of more than six thousand models to access aggregated<br>> > support documentation, software downloads, and Cisco Support Community<br>> > content within "Product Information". It is like having your own personal<br>> > library in the palm of your hand.<br>> > Pocket Integration<br>> > Send In-App content to your Pocket (Read-It-Later) account for easy,<br>> > synchronized access across all your devices. As Darren Murph describes on<br>> > BGR.com, you can further enhance your experience with IFTTT to automate<br>> > content archival from your Pocket account to several other channels<br>> > including Evernote, Instapaper, Dropbox, and Box.net.<br>> ><br>> > For more Information<br>> > Pocket:: http://www.getpocket.com/:<br>> > IFTTT: http://www.ifttt.com/<br>> > IFTTT Pocket Recipes: https://ifttt.com/recipes?channel=pocket#popular<br>> > Support Contract Expiration Reminders<br>> > With your permission, event reminders can be added to your calendar 90 and<br>> > 60 days prior to your support contracts expiring. Keeping your contracts up<br>> > to date ensures non interrupted access to Cisco TAC.<br>> > And there's more
<br>> > Users with active support contracts can view, update and create support<br>> > cases, track and initiate RMA Returns, and research software bug<br>> > information. Stay up to date with the latest offerings from Cisco through<br>> > several Video, Podcasts and RSS Feeds.<br>> ><br>> > _______________________________________________<br>> > cisco-voip mailing list<br>> > cisco-voip@puck.nether.net<br>> > https://puck.nether.net/mailman/listinfo/cisco-voip<br>> ><br>> <br>> _______________________________________________<br>> cisco-voip mailing list<br>> cisco-voip@puck.nether.net<br>> https://puck.nether.net/mailman/listinfo/cisco-voip<br></div> </div></body>
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