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<p class="MsoNormal"><span style="color:#1F497D">We could lock and unlock all we wanted. But the More button does nothing. It should allow us to select Delete.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Tired a factory reset with no luck. Seems Factory Reset doesn’t delete ITL per the Admin Guide.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">We have to fix the ITL problem so the phone can get updates, Corporate Directory. This 7945 is holding onto old information with a broken ITL.<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Ryan Ratliff (rratliff) [mailto:rratliff@cisco.com]
<br>
<b>Sent:</b> Wednesday, October 01, 2014 12:15 PM<br>
<b>To:</b> Jason Aarons (AM)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Can you lock it again with **#? That's definitely screwed up but on that old of a firmware I'm not certain it's worth spending a lot of time on.
<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">-Ryan <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Oct 1, 2014, at 12:07 PM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#1F497D">The More button doesn’t work to erase the ITL when it’s showing unlocked.</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Video Demo</span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://www.youtube.com/watch?v=LRmVNPqLGtw">https://www.youtube.com/watch?v=LRmVNPqLGtw</a></span><o:p></o:p></p>
<p class="MsoNormal"><span style="color:#1F497D"> </span><o:p></o:p></p>
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<p class="MsoNormal"><b>From:</b> Ryan Ratliff (rratliff) [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>]
<br>
<b>Sent:</b> Wednesday, October 01, 2014 12:01 PM<br>
<b>To:</b> Jason Aarons (AM)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">Looks like a timing issue that you should easily be able to work around. If you are seeing a lock icon then this isn't your bug.
<o:p></o:p></p>
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<pre style="white-space:pre-wrap;word-wrap: break-word">1. Navigate to Trust List --> ITL file, we can see a secure lock icon ahead of the "ITL file" item name. <o:p></o:p></pre>
<pre>2. Unlock and erase ITL file. Menu will automatically closed and phone start to download ITL file again.<o:p></o:p></pre>
<pre>3. Before phone finishing restarting, navigate to Trust List --> ITL file again, we can see ITL file has already been downloaded again. But no secure lock icon displayed ahead of "ITL file". <o:p></o:p></pre>
<pre>4. No matter how long waited, this display will not change, unless exit Trust List and enter again.<o:p></o:p></pre>
<pre style="white-space:pre-wrap;word-wrap: break-word">If in doubt factory reset the phone.<o:p></o:p></pre>
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<p class="MsoNormal">-Ryan <o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">On Oct 1, 2014, at 10:01 AM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal"> <o:p></o:p></p>
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<p class="MsoNormal">CSCti99770<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I have a 7945 SCCP 9.1.1SR1S that I can’t press the More button in the ITL (it shows unlocked) to delete the ITL. Is the above my bug? What is the fix? It shows insufficient permissions in Bug Tooklit.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">We hit CSCtn50405 CUCM DRF Backup does not backup certificates with a same version hardware replacement.<o:p></o:p></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif"">_______________________________________________<br>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""> </span><o:p></o:p></p>
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