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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>So the sunlight only happens with CUCM 8.5(2). <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='text-autospace:none'><b><span style='font-size:10.0pt;color:black'>Dennis Heim | Collaboration Solutions Architect</span></b><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='font-size:10.0pt;color:black'>World Wide Technology, Inc. | +1 314-212-1814<o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><a href="https://twitter.com/CollabSensei"><span style='color:blue;text-decoration:none'><img border=0 width=124 height=25 id="Picture_x0020_1" src="cid:image001.png@01CFDD6A.05ADC5A0" alt=twitter></span></a><span style='color:black'><o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><a href="xmpp:dennis.heim@wwt.com"><span style='color:#1F497D;text-decoration:none'><img border=0 width=95 height=28 id="Picture_x0020_2" src="cid:image002.png@01CFDD6A.05ADC5A0" alt=chat></span></a><a href="tel:+13142121814"><span style='color:#1F497D;text-decoration:none'><img border=0 width=95 height=28 id="Picture_x0020_3" src="cid:image003.png@01CFDD6A.05ADC5A0" alt=Phone></span></a><a href="sip:dennis.heim@wwt.com"><span style='color:#1F497D;text-decoration:none'><img border=0 width=95 height=28 id="Picture_x0020_4" src="cid:image004.png@01CFDD6A.05ADC5A0" alt=video></span></a><span style='color:#1F497D'><o:p></o:p></span></p><p class=MsoNormal style='text-autospace:none'><span style='color:black'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Daniel Pagan<br><b>Sent:</b> Wednesday, October 01, 2014 10:49 AM<br><b>To:</b> Jason Aarons (AM); Jeffrey Girard; Ryan Ratliff (rratliff)<br><b>Cc:</b> cisco-voip voyp list<br><b>Subject:</b> Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#404040'>Funny it certainly is. Reminds me of a quirky issue we found a while back. Had a customer who opened a case saying his phone was a vampire. The customer said his phone calls were being disconnected by sunlight. His phone was positioned on a desk where direct sunlight would hit the phone at around lunch time, and his calls would start disconnected every day at this time. It was hard to believe at first until we received a video showing the issue occur… it was unexpected to say the least.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#404040'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#404040'>Resulted in creating <a href="https://tools.cisco.com/bugsearch/bug/CSCtf65633">https://tools.cisco.com/bugsearch/bug/CSCtf65633</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#404040'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#404040'>Turned out the optical hook-switch was being triggered by sunlight.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#404040'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Jason Aarons (AM)<br><b>Sent:</b> Wednesday, October 01, 2014 1:13 PM<br><b>To:</b> Jeffrey Girard; Ryan Ratliff (rratliff)<br><b>Cc:</b> cisco-voip voyp list<br><b>Subject:</b> Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>This is too funny. Yeah the button on the phone is broke. I can’t believe it!! We will have the customer RMA this phone….<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Jeffrey Girard [<a href="mailto:jeffrey.girard@girardinc.com">mailto:jeffrey.girard@girardinc.com</a>] <br><b>Sent:</b> Wednesday, October 01, 2014 12:36 PM<br><b>To:</b> Jason Aarons (AM); Ryan Ratliff (rratliff)<br><b>Cc:</b> cisco-voip voyp list<br><b>Subject:</b> RE: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Jason –<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> I just watched your video. Could it possibly be/have you checked mechanical? Have you confirmed that the mechanical aspects of the physical button is actually working? For example, at the beginning of your video with the phone onhook, have you tried to press the “More” button at that point to confirm that the physical button is actually working?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal><span style='color:black'>--------------------------------------------------------------------------------------<br>Dr. Jeffrey T. Girard (Jeff), PhD<br>Colonel, United States Army (Retired)<br>Senior Network Engineer / VoIP Engineer - WireMeHappy.com<br>(607) 835-0406 (home office)<br>(845) 764-1661 (mobile)<br>(607) 835-0458 (fax)<o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Jason Aarons (AM)<br><b>Sent:</b> Wednesday, October 01, 2014 12:07 PM<br><b>To:</b> Ryan Ratliff (rratliff)<br><b>Cc:</b> cisco-voip voyp list<br><b>Subject:</b> Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>The More button doesn’t work to erase the ITL when it’s showing unlocked.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Video Demo<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><a href="https://www.youtube.com/watch?v=LRmVNPqLGtw">https://www.youtube.com/watch?v=LRmVNPqLGtw</a><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Ryan Ratliff (rratliff) [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>] <br><b>Sent:</b> Wednesday, October 01, 2014 12:01 PM<br><b>To:</b> Jason Aarons (AM)<br><b>Cc:</b> cisco-voip voyp list<br><b>Subject:</b> Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Looks like a timing issue that you should easily be able to work around. If you are seeing a lock icon then this isn't your bug. <span style='font-size:12.0pt'><o:p></o:p></span></p><div><pre style='white-space:pre-wrap;word-wrap: break-word'>1. Navigate to Trust List --> ITL file, we can see a secure lock icon ahead of the "ITL file" item name. <o:p></o:p></pre><pre>2. Unlock and erase ITL file. Menu will automatically closed and phone start to download ITL file again.<o:p></o:p></pre><pre>3. Before phone finishing restarting, navigate to Trust List --> ITL file again, we can see ITL file has already been downloaded again. But no secure lock icon displayed ahead of "ITL file". <o:p></o:p></pre><pre>4. No matter how long waited, this display will not change, unless exit Trust List and enter again.<o:p></o:p></pre><pre style='white-space:pre-wrap;word-wrap: break-word'>If in doubt factory reset the phone.<o:p></o:p></pre><div><p class=MsoNormal>-Ryan <o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>On Oct 1, 2014, at 10:01 AM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:<o:p></o:p></p></div><p class=MsoNormal><o:p> </o:p></p><div><div><p class=MsoNormal>CSCti99770<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I have a 7945 SCCP 9.1.1SR1S that I can’t press the More button in the ITL (it shows unlocked) to delete the ITL. Is the above my bug? What is the fix? It shows insufficient permissions in Bug Tooklit.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>We hit CSCtn50405 CUCM DRF Backup does not backup certificates with a same version hardware replacement.<o:p></o:p></p></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br><span style='color:white'>itevomcid</span> <o:p></o:p></span></p></div></body></html>