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<div>Ironically you could use PhoneView to delete the ITL remotely as it will work even if the physically button is broken ;)</div>
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<div>Stephen<br>
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Sent from my iPad</div>
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On 1 Oct 2014, at 18:17, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:<br>
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<p class="MsoNormal"><span style="color:#1F497D">This is too funny. Yeah the button on the phone is broke. I can’t believe it!! We will have the customer RMA this phone….<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Jeffrey Girard [<a href="mailto:jeffrey.girard@girardinc.com">mailto:jeffrey.girard@girardinc.com</a>]
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<b>Sent:</b> Wednesday, October 01, 2014 12:36 PM<br>
<b>To:</b> Jason Aarons (AM); Ryan Ratliff (rratliff)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> RE: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#1F497D">Jason –<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"> I just watched your video. Could it possibly be/have you checked mechanical? Have you confirmed that the mechanical aspects of the physical button is actually working? For example, at the beginning
of your video with the phone onhook, have you tried to press the “More” button at that point to confirm that the physical button is actually working?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:black">--------------------------------------------------------------------------------------<br>
Dr. Jeffrey T. Girard (Jeff), PhD<br>
Colonel, United States Army (Retired)<br>
Senior Network Engineer / VoIP Engineer - <a href="http://WireMeHappy.com">WireMeHappy.com</a><br>
(607) 835-0406 (home office)<br>
(845) 764-1661 (mobile)<br>
(607) 835-0458 (fax)<o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jason Aarons (AM)<br>
<b>Sent:</b> Wednesday, October 01, 2014 12:07 PM<br>
<b>To:</b> Ryan Ratliff (rratliff)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">The More button doesn’t work to erase the ITL when it’s showing unlocked.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Video Demo<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><a href="https://www.youtube.com/watch?v=LRmVNPqLGtw">https://www.youtube.com/watch?v=LRmVNPqLGtw</a><o:p></o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Ryan Ratliff (rratliff) [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>]
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<b>Sent:</b> Wednesday, October 01, 2014 12:01 PM<br>
<b>To:</b> Jason Aarons (AM)<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] 7945 more button does nothing under ITL (can't delete the ITL)<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Looks like a timing issue that you should easily be able to work around. If you are seeing a lock icon then this isn't your bug.
<span style="font-size:12.0pt"><o:p></o:p></span></p>
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<pre style="white-space:pre-wrap;word-wrap: break-word">1. Navigate to Trust List --> ITL file, we can see a secure lock icon ahead of the "ITL file" item name. <o:p></o:p></pre>
<pre>2. Unlock and erase ITL file. Menu will automatically closed and phone start to download ITL file again.<o:p></o:p></pre>
<pre>3. Before phone finishing restarting, navigate to Trust List --> ITL file again, we can see ITL file has already been downloaded again. But no secure lock icon displayed ahead of "ITL file". <o:p></o:p></pre>
<pre>4. No matter how long waited, this display will not change, unless exit Trust List and enter again.<o:p></o:p></pre>
<pre style="white-space:pre-wrap;word-wrap: break-word">If in doubt factory reset the phone.<o:p></o:p></pre>
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<p class="MsoNormal">-Ryan <o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal">On Oct 1, 2014, at 10:01 AM, Jason Aarons (AM) <<a href="mailto:jason.aarons@dimensiondata.com">jason.aarons@dimensiondata.com</a>> wrote:<o:p></o:p></p>
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<p class="MsoNormal">CSCti99770<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">I have a 7945 SCCP 9.1.1SR1S that I can’t press the More button in the ITL (it shows unlocked) to delete the ITL. Is the above my bug? What is the fix? It shows insufficient permissions in Bug Tooklit.<o:p></o:p></p>
<p class="MsoNormal"> <o:p></o:p></p>
<p class="MsoNormal">We hit CSCtn50405 CUCM DRF Backup does not backup certificates with a same version hardware replacement.<o:p></o:p></p>
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<br>
<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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