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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Even the latest 10.5 SU1 CCX ISO still has the wrong files. I’m willing to update the ISOs for free if anyone is listening…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-US">1965 Greenspring Drive</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Timonium, MD 21093</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><br>
direct voice. 443.541.1518<br>
fax. 410.252.9284<br>
<br>
<a href="http://twitter.com/heliontech">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296">
Facebook</a> | <a href="http://www.heliontechnologies.com/">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">
Email Support</a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;margin-bottom:12.0pt"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-US">Support Phone. 410.252.8830</span><span style="font-size:11.0pt;font-family:"Arial","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Chris Clouse [mailto:Chris.Clouse@cdw.com]
<br>
<b>Sent:</b> Wednesday, October 01, 2014 8:57 AM<br>
<b>To:</b> Clifford McGlamry; Matthew Loraditch; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Prep CAD Client Update Ahead of time?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US">I know there are several bugs around this process. I know this one covers 9.x train.
</span><span style="color:#1F497D">CSCuh47596 </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D;mso-fareast-language:EN-US">~Chris</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D;mso-fareast-language:EN-US"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Clifford McGlamry [<a href="mailto:cmcglamry@forsythe.com">mailto:cmcglamry@forsythe.com</a>]
<br>
<b>Sent:</b> Tuesday, September 30, 2014 4:42 PM<br>
<b>To:</b> Chris Clouse; Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: Prep CAD Client Update Ahead of time?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Tried this, and it doesn’t work. The installation files that are there will build a version 8 client on all of the 9.x and 10.x builds.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">If you get root access, you can pull out the files for the agent, supervisor and desktop admin (grab the full CAD directory structure), and put them on your
desktop machine.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Then get the configuremsi.exe, and the other two files in the directory with it and drop them into the CAD directory. Run the configuremsi.exe file and it
will create the proper MSI files you will need.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Not sure why this is so hard for Cisco. I have gotten the complete run around on this issue.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:black">Cliff McGlamry, CCIE Collaboration #24757</span></b><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"><br>
<b>Master Consultant</b> <br>
(678) 934-0348 direct <br>
(404) 969-9806 mobile <br>
(678) 934-0448 fax <br>
</span><a href="Mailto:cmcglamry@forsythe.com"><span style="font-size:8.5pt;font-family:"Arial","sans-serif"">cmcglamry@forsythe.com</span></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">
<o:p></o:p></span></p>
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<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"><br>
<br>
<b>Forsythe Technology, Inc.</b><br>
400 Interstate North Parkway <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">Suite 860<br>
Atlanta, GA 30339<br>
</span><a href="http://www.forsythe.com"><span style="font-size:8.5pt;font-family:"Arial","sans-serif"">http://www.forsythe.com</span></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#505050"><img border="0" width="210" height="41" id="Picture_x0020_1" src="cid:image004.gif@01CFDD56.3C7FAD00" alt="cid:image002.gif@01CF4639.53D2D540"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Chris Clouse<br>
<b>Sent:</b> Friday, September 19, 2014 8:52 AM<br>
<b>To:</b> Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Prep CAD Client Update Ahead of time?<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">You can utilize the CAD Preconfiguration tool.<o:p></o:p></span></p>
<p class="SP7258140" style="mso-margin-top-alt:12.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:0in">
<span class="SC7192525"><span style="font-size:11.0pt">Running the Preconfiguration Tool</span></span><span style="font-size:11.0pt;color:black"><o:p></o:p></span></p>
<p class="SP7258095" style="margin-bottom:6.0pt"><span class="SC7192513"><span style="font-size:10.5pt">The Preconfiguration tool is located on the CAD 9.0 installation DVD. Run this tool if client MSIs are needed before the Unified CCX server is installed.</span></span><span style="font-size:10.5pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
<p class="SP7258238" style="mso-margin-top-alt:17.0pt;margin-right:0in;margin-bottom:2.0pt;margin-left:0in">
<span class="SC7192528"><span style="font-size:10.0pt">To run the Preconfiguration tool:</span></span><span style="font-size:10.0pt;color:black"><o:p></o:p></span></p>
<p class="SP7258092" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:.25in">
<span class="SC7192513"><span style="font-size:10.5pt">1.On the CAD 9.0 installation DVD, navigate to the Installer folder.</span></span><span style="font-size:10.5pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
<p class="SP7258092" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:.25in">
<span class="SC7192513"><span style="font-size:10.5pt">2.Copy the Installer folder and all its contents to any location on a Windows PC.</span></span><span style="font-size:9.0pt;font-family:"Franklin Gothic Book","sans-serif";color:black">
<o:p></o:p></span></p>
<p class="SP7258092" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:.25in">
<span class="SC7192513"><span style="font-size:10.5pt">3.In the Installer folder, double-click ConfigureMsi.exe. The Preconfiguration tool starts.</span></span><span style="font-size:10.5pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
<p class="SP7258092" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:.25in">
<span class="SC7192513"><span style="font-size:10.5pt">4.When prompted, provide the following information:</span></span><span style="font-size:10.5pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
<p class="SP7258164" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span class="SC7192513"><span style="font-size:10.5pt">Language of the contact center</span></span><span class="SC7192619"><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">”</span></span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
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<span class="SC7192513"><span style="font-size:10.5pt">IP address of the primary Unified CCX server (server 1)</span></span><span class="SC7192619"><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">”</span></span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
<p class="SP7258164" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span class="SC7192513"><span style="font-size:10.5pt">IP address of the backup Unified CCX server (server 2) (or 'none' if the system is not high availability)</span></span><span class="SC7192619"><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">”</span></span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
<p class="SP7258164" style="mso-margin-top-alt:6.0pt;margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span class="SC7192619"><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">”</span></span><span class="SC7192513"><span style="font-size:10.5pt">License type (Standard, Enhanced, or Premium)</span></span><span style="font-size:10.5pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
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<span class="SC7192513"><span style="font-size:10.5pt">5.The Preconfiguration tool runs and puts the configured MSI files in the Installer folder. The files created are:</span></span><span style="font-size:10.5pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
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<span class="SC7192513"><span style="font-size:10.5pt">Cisco Agent Desktop.msi</span></span><span class="SC7192619"><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">”</span></span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
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<span class="SC7192513"><span style="font-size:10.5pt">Cisco Supervisor Desktop.msi</span></span><span class="SC7192619"><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">”</span></span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
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<span class="SC7192513"><span style="font-size:10.5pt">Cisco Desktop Administrator.msi</span></span><span class="SC7192619"><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">”</span></span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span class="SC7192513"><span style="font-size:10.5pt">The files are now ready to be used to install the CAD desktop client applications</span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">~Chris<o:p></o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [</span><a href="mailto:cisco-voip-bounces@puck.nether.net"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">mailto:cisco-voip-bounces@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, September 18, 2014 8:15 PM<br>
<b>To:</b> </span><a href="mailto:cisco-voip@puck.nether.net"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">cisco-voip@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><br>
<b>Subject:</b> [cisco-voip] Prep CAD Client Update Ahead of time?<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Could I in theory run the cad configuration tool from a server with the same version I want to use and just specify the IP info for the server I want to use it
on to generate a MSI that I could be deploying while I sit and sit and sit... through the upgrade process?
<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black">Trying to think of a way to save time when I'm working late...<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:black">Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">1965 Greenspring Drive</span><span style="color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">Timonium, MD 21093</span><span style="color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">direct voice. 443.541.1518</span><span style="color:#244061"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">fax. 410.252.9284
<br>
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