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<p class="MsoNormal">Can you do a direct upgrade from Cisco QM 8.5.1 to the latest 10.5.1 via the PUT tool? Customer has CUCM/UCCX 8.5.1 and plan to upgrade that to 10.5.1. Has anyone done this and say they had success?<o:p></o:p></p>
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<p class="MsoNormal">Did the Cisco QM product just change marketing names to Unified Workforce Optimization Advanced Quality Management 10.5(1), or was it end of life, etc? With UCSS/ESW is upgrade free via PUT.<o:p></o:p></p>
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<p class="MsoNormal">I can’t find a clear document on upgrading from QM 8.5.1 to 10.5.1. These seem to be new install focused.<o:p></o:p></p>
<p class="MsoNormal"><a href="http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization-advanced-quality-management-10-5-1/model.html#InstallandUpgradeGuides">http://www.cisco.com/c/en/us/support/customer-collaboration/unified-workforce-optimization-advanced-quality-management-10-5-1/model.html#InstallandUpgradeGuides</a><o:p></o:p></p>
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<p class="MsoNormal"><span style="color:#1F497D">-jason<o:p></o:p></span></p>
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