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<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">I’m going to go through my box of dead ones and give it a try…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D">Per Mr. Bartlett’s reply earlier this morning:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">More than likely you are experiencing the memory problem that Cisco announced earlier this year. The 7965 phones are on the list of Products Affected.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Here is the Field Notice: <o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><a href="http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html"><span style="color:blue">http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html</span></a><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black">Here is the description of the problem from the field notice:<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
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<b><span style="font-size:13.5pt;font-family:"Arial","sans-serif";color:black">Problem Description<o:p></o:p></span></b></p>
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<span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:black">IP Phones (listed in the Products Affected section) might fail to boot up after any power cycle event on the phone. This can be from a power cube, Power over Ethernet (PoE), or a recycle
of the access switch while PoE is in use. Phones that fail remain in a stalled boot-up state where the LCD is blank and the speakerphone lamp is lit. The phone will no longer recover back to an operational state.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black;background:yellow;mso-highlight:yellow">I believe (but I am not 100% certain) that they are replacing the affected products under RMA whether they are covered
by SMARTnet or not. I would recommend calling TAC and referencing the Field Notice and see if you can push it through.</span><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.5pt;font-family:"Calibri","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";color:gray"><br>
James Bartlett | Director of Engineering, Chicago Territory<br>
Presidio | <a href="http://www.presidio.com" title=""><span style="color:blue">www.presidio.com</span></a><br>
9500 West Bryn Mawr Avenue Suite 120, Rosemont, IL 60018<br>
D: 773.922.6098 | C: 630.512.7390 | <a href="mailto:jbartlett@presidio.com" title="Click to send email to Bartlett, James">
<span style="color:blue">jbartlett@presidio.com</span></a></span></b><o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, October 15, 2014 8:20 AM<br>
<b>To:</b> Chris Clouse<br>
<b>Cc:</b> cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] 7965s dropping like flies<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">Do the phones have to be under service in order to be replaced?<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst, Network Infrastructure<br>
Computing and Communications Services (CCS)<br>
University of Guelph<br>
<br>
519</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">824</span><span style="font-size:10.0pt;font-family:"Cambria Math","serif";color:black">‐</span><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black">4120
Ext 56354<br>
<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><br>
<a href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a><br>
Room 037, Animal Science and Nutrition Building<br>
Guelph, Ontario, N1G 2W1<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:black"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-family:"Helvetica","sans-serif";color:black">From:
</span></b><span style="font-family:"Helvetica","sans-serif";color:black">"Chris Clouse" <<a href="mailto:Chris.Clouse@cdw.com">Chris.Clouse@cdw.com</a>><br>
<b>To: </b>"James Andrewartha" <<a href="mailto:jandrewartha@ccgs.wa.edu.au">jandrewartha@ccgs.wa.edu.au</a>>, "cisco-voip voyp list" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Sent: </b>Wednesday, October 15, 2014 10:29:07 AM<br>
<b>Subject: </b>Re: [cisco-voip] 7965s dropping like flies<br>
<br>
FN 63772 - IP Phones - May Fail To Boot-Up After A Power Cycle - Fix-on-Failure<br>
<a href="http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html">http://www.cisco.com/c/en/us/support/docs/field-notices/637/fn63772.html</a>
<br>
<br>
After a random number of resets, unplugging, or switch reloads, they decide to take a break :)<br>
<br>
~Chris<br>
<br>
<br>
-----Original Message-----<br>
From: cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] On Behalf Of James Andrewartha<br>
Sent: Wednesday, October 15, 2014 3:29 AM<br>
To: cisco-voip voyp list<br>
Subject: [cisco-voip] 7965s dropping like flies<br>
<br>
Has anyone seen a high rate of failure from 7965s? Ours have just hit 4 years old, and I've had about 6 (of 250) die then get stuck on the boot screen in the last month or so. Cisco is happily RMAing them, but I'm wondering if there's some latent flaw that's
coming to light.<br>
<br>
--<br>
James Andrewartha<br>
Network & Projects Engineer<br>
Christ Church Grammar School<br>
Claremont, Western Australia<br>
Ph. (08) 9442 1757<br>
Mob. 0424 160 877<br>
_______________________________________________<br>
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<br>
_______________________________________________<br>
cisco-voip mailing list<br>
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