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<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">From:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:josh@warcop.com">Josh Warcop</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Sent:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">10/20/2014 11:30 AM</span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">To:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:jason.aarons@dimensiondata.com">Jason Aarons (AM)</a>;
<a href="mailto:mikeeo@msn.com">Mike </a>; <a href="mailto:rratliff@cisco.com">'Ryan Ratliff (rratliff)'</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Subject:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span><br>
<br>
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<div>
<div style="font-family:Calibri,sans-serif; font-size:11pt">All of the business processes are in place for this. I recommend attending the training sessions.
<br>
<br>
Are you pulling an LOA for customers to uncover products and contracts?<br>
<br>
The pre-license check gives you the specific team to escalate to outside of GLO.<br>
<br>
Sent from my Windows Phone</div>
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<span style="font-family:Calibri,sans-serif; font-size:11pt; font-weight:bold">From:
</span><span style="font-family:Calibri,sans-serif; font-size:11pt"><a href="mailto:jason.aarons@dimensiondata.com">Jason Aarons (AM)</a></span><br>
<span style="font-family:Calibri,sans-serif; font-size:11pt; font-weight:bold">Sent:
</span><span style="font-family:Calibri,sans-serif; font-size:11pt">10/20/2014 11:24 AM</span><br>
<span style="font-family:Calibri,sans-serif; font-size:11pt; font-weight:bold">To:
</span><span style="font-family:Calibri,sans-serif; font-size:11pt"><a href="mailto:josh@warcop.com">Josh Warcop</a>;
<a href="mailto:mikeeo@msn.com">Mike </a>; <a href="mailto:rratliff@cisco.com">'Ryan Ratliff (rratliff)'</a></span><br>
<span style="font-family:Calibri,sans-serif; font-size:11pt; font-weight:bold">Subject:
</span><span style="font-family:Calibri,sans-serif; font-size:11pt">RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span><br>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">I’ve sent some pre-license checks that turned out pretty bad. GLO didn’t really do any “checking”and it took weeks to resolve, or they left components
off (who needs voicemail?)</span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Normally it’s when customer buys from different partners that it gets really bad. Cisco says the old partner has to find the Cisco Sales Orders and since
the customer left that partner they have no desire to help (bad ethics).</span></p>
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<p class="x_x_MsoNormal"><b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Josh Warcop<br>
<b>Sent:</b> Monday, October 20, 2014 10:41 AM<br>
<b>To:</b> Mike ; 'Ryan Ratliff (rratliff)'<br>
<b>Cc:</b> 'cisco-voip voyp list'<br>
<b>Subject:</b> Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span></p>
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<p class="x_x_MsoNormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">It all works fairly well IMO. Are you running pre license checks? AKA license migration utility?<br>
<br>
Sent from my Windows Phone</span></p>
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<p class="x_x_MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">From:
</span></b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""><a href="mailto:mikeeo@msn.com">Mike
</a></span><br>
<b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Sent: </span>
</b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">10/20/2014 10:23 AM</span><br>
<b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">To: </span>
</b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""><a href="mailto:rratliff@cisco.com">'Ryan Ratliff (rratliff)'</a></span><br>
<b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Cc: </span>
</b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""><a href="mailto:josh@warcop.com">'Josh Warcop'</a>;
<a href="mailto:cisco-voip@puck.nether.net">'cisco-voip voyp list'</a></span><br>
<b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Subject: </span>
</b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span></p>
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<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Ryan,</span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">I did exactly that. The customer (car dealer) had 3 sites. One completely new ordered BE6K bundle. Second had CUCM/UCN 7.x with no UCSS we ordered BE6K
bundle with 25 UCL promo then did a get current promo for the rest of the licenses and the 3<sup>rd</sup> site which is the site in question had valid UCSS on a BE5K and ordered the BE6K-ST-BDL-K9= which had everything pre-installed.</span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">The migration is complete and we are just waiting to get the licenses owed to them.
</span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">I have to do a BE6K 8.6 to 9.1.2 upgrade next week and I know it’s going to be a nightmare getting those licenses issued(valid UCSS).</span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Cisco needs to stream line this issue because its not working for guys in the field. I start with Cisco in 2 weeks building collab labs and will be working
with the BU and maybe I’ll let them know about the frustrations.</span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Thanks,</span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">Mike</span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
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<p class="x_x_xmsonormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Ryan Ratliff (rratliff) [<a href="mailto:rratliff@cisco.com">mailto:rratliff@cisco.com</a>]
<br>
<b>Sent:</b> Monday, October 20, 2014 10:12 AM<br>
<b>To:</b> Mike<br>
<b>Cc:</b> Josh Warcop; cisco-voip voyp list<br>
<b>Subject:</b> Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span></p>
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<p class="x_x_xmsonormal"> </p>
<p class="x_x_xmsonormal">While on the topic and since you mentioned ordering the UCS. Please make sure when ordering BE6Ks for customers that you follow the ordering guide and use the correct top-level BE6K SKU (eg BE6K-ST-BDL-K9=).
</p>
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<p class="x_x_xmsonormal">I've had a few escalations for folks that ordered UCSC-C220-M3SBE= (the BE6K spare) and blow up when it doesn't come with any software pre-installed. </p>
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<p class="x_x_xmsonormal"> </p>
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<p class="x_x_xmsonormal">-Ryan </p>
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<p class="x_x_xmsonormal"> </p>
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<p class="x_x_xmsonormal">On Oct 20, 2014, at 9:26 AM, Mike <<a href="mailto:mikeeo@msn.com">mikeeo@msn.com</a>> wrote:</p>
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<p class="x_x_xmsonormal"> </p>
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<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D">I did verify UCSS and even have the email from the UCSS team. I was able to order the software and the customer ordered the UCS C-220. The migration
is done we are now up against the clock waiting for the licenses.</span></p>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"; color:#1F497D"> </span></p>
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<p class="x_x_xmsonormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Josh Warcop<br>
<b>Sent:</b> Monday, October 20, 2014 9:06 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span></p>
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<p class="x_x_xmsonormal"> </p>
<div>
<p class="x_x_xmsonormal"><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">First email
<a href="mailto:ucss-support@external.cisco.com">ucss-support@external.cisco.com</a> with your UCSS and ESW contract numbers to see if it was ever set up correctly. Ask about association and license verification. Once cleared there you should be able to use
the PUT tool to create an order for upgrade licensing based on your ESW number. <br>
<br>
The next course of action with the licensing team is to request being sent to the upgrades team or the on duty manager. There is a whole separate team for upgrades once reached via
<a href="mailto:mp-upgrades@cisco.com">mp-upgrades@cisco.com</a>.<br>
<br>
In all correspondence include the UCSS PAK, the ESW contract, and the Cisco SO number. The Cisco SO number is your golden ticket.<br>
<br>
Sent from my Windows Phone</span></p>
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<p class="x_x_xmsonormal" style="margin-bottom:12.0pt"><b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">From:
</span></b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""><a href="mailto:mikeeo@msn.com">Mike
</a></span><br>
<b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Sent: </span>
</b><span style="font-size:11.0pt; font-family:"Arial","sans-serif""></span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">10/</span><span style="font-size:11.0pt; font-family:"Arial","sans-serif""></span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">20/</span><span style="font-size:11.0pt; font-family:"Arial","sans-serif""></span><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">2014
8:52 AM</span><br>
<b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">To: </span>
</b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif""><a href="mailto:MLoraditch@heliontechnologies.com">'Matthew Loraditch'</a>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br>
<b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Subject: </span>
</b><span style="font-size:11.0pt; font-family:"Calibri","sans-serif"">Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span></p>
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<div>
<p class="x_x_xxmsonormal"><span style="color:#1F497D">I have a valid UCSS contract for 100 BE5K licenses. I know the first level guys are contractors, but it’s like he didn’t even read my case notes and just closed it.</span></p>
<p class="x_x_xxmsonormal"><span style="color:#1F497D"> </span></p>
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<p class="x_x_xxmsonormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Matthew Loraditch [<a href="mailto:MLoraditch@heliontechnologies.com">mailto:MLoraditch@heliontechnologies.com</a>]
<br>
<b>Sent:</b> Monday, October 20, 2014 8:45 AM<br>
<b>To:</b> Mike ; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span></p>
</div>
</div>
<p class="x_x_xxmsonormal"> </p>
<p class="x_x_xxmsonormal"><span style="color:#1F497D">I have not had any problem with this. What exactly do you have license wise?</span></p>
<p class="x_x_xxmsonormal"><span style="color:#1F497D"> </span></p>
<div>
<p class="x_x_xxmsonormal"><span style="color:#1F497D"> </span></p>
<p class="x_x_xxmsonormal"><span style="color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA</span></p>
<p class="x_x_xxmsonormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt; font-family:"Arial","sans-serif"; color:#1F497D">1965 Greenspring Drive</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt; font-family:"Arial","sans-serif"; color:#1F497D">Timonium, MD 21093</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt; font-family:"Arial","sans-serif"; color:#1F497D"><br>
direct voice. 443.541.1518<br>
fax. 410.252.9284<br>
<br>
<a href="http://twitter.com/heliontech">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296">
Facebook</a> | <a href="http://www.heliontechnologies.com/">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">
Email Support</a></span></p>
<p class="x_x_xxmsonormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt; font-family:"Arial","sans-serif"; color:#1F497D">Support Phone. 410.252.8830</span></p>
<p class="x_x_xxmsonormal"><span style="color:#1F497D"> </span></p>
</div>
<p class="x_x_xxmsonormal"><span style="color:#1F497D"> </span></p>
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<p class="x_x_xxmsonormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Mike <br>
<b>Sent:</b> Monday, October 20, 2014 8:24 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] BE5K to BE6K license with valid UCSS issue</p>
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</div>
<p class="x_x_xxmsonormal"> </p>
<p class="x_x_xxmsonormal">I see quite a few partners on this list and I’m wondering how many have had trouble getting licenses from Cisco licensing when you had a valid UCSSS contract?</p>
<p class="x_x_xxmsonormal"> </p>
<p class="x_x_xxmsonormal">I’ve opened 2 cases and put in the customers valid UCSS contract and they are immediately closed with the same verbiage “contact your reseller to purchase the upgrade”</p>
<p class="x_x_xxmsonormal"> </p>
<p class="x_x_xxmsonormal">Any ideas?</p>
<p class="x_x_xxmsonormal"> </p>
<p class="x_x_xxmsonormal"> </p>
</div>
</div>
<p class="x_x_xmsonormal">_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a></p>
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<p class="x_x_xmsonormal"> </p>
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<p class="x_x_MsoNormal"><br>
<br>
<span style="color:white">itevomcid</span> </p>
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