<html>
<head>
<meta http-equiv="Content-Type" content="text/html; charset=utf-8">
</head>
<body>
<div>
<div style="font-family: Calibri,sans-serif; font-size: 11pt;">First email ucss-support@external.cisco.com with your UCSS and ESW contract numbers to see if it was ever set up correctly. Ask about association and license verification. Once cleared there you
should be able to use the PUT tool to create an order for upgrade licensing based on your ESW number.
<br>
<br>
The next course of action with the licensing team is to request being sent to the upgrades team or the on duty manager. There is a whole separate team for upgrades once reached via mp-upgrades@cisco.com.<br>
<br>
In all correspondence include the UCSS PAK, the ESW contract, and the Cisco SO number. The Cisco SO number is your golden ticket.<br>
<br>
Sent from my Windows Phone</div>
</div>
<div dir="ltr">
<hr>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">From:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:mikeeo@msn.com">Mike
</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Sent:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">10/20/2014 8:52 AM</span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">To:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;"><a href="mailto:MLoraditch@heliontechnologies.com">'Matthew Loraditch'</a>;
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a></span><br>
<span style="font-family: Calibri,sans-serif; font-size: 11pt; font-weight: bold;">Subject:
</span><span style="font-family: Calibri,sans-serif; font-size: 11pt;">Re: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span><br>
<br>
</div>
<style>
<!--
p.x_MsoNormal, li.x_MsoNormal, div.x_MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif"}
span.x_MsoHyperlink
{color:blue;
text-decoration:underline}
span.x_MsoHyperlinkFollowed
{color:purple;
text-decoration:underline}
p.x_MsoAcetate, li.x_MsoAcetate, div.x_MsoAcetate
{margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif"}
span.x_BalloonTextChar
{font-family:"Tahoma","sans-serif"}
span.x_EmailStyle19
{font-family:"Calibri","sans-serif";
color:windowtext}
span.x_EmailStyle20
{font-family:"Calibri","sans-serif";
color:#1F497D}
span.x_EmailStyle21
{font-family:"Calibri","sans-serif";
color:#1F497D}
.x_MsoChpDefault
{font-size:10.0pt}
div.x_WordSection1
{}
-->
</style>
<div lang="EN-US" link="blue" vlink="purple">
<div class="x_WordSection1">
<p class="x_MsoNormal"><span style="color:#1F497D">I have a valid UCSS contract for 100 BE5K licenses. I know the first level guys are contractors, but it’s like he didn’t even read my case notes and just closed it.</span></p>
<p class="x_MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="x_MsoNormal"><b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif"">From:</span></b><span style="font-size:10.0pt; font-family:"Tahoma","sans-serif""> Matthew Loraditch [mailto:MLoraditch@heliontechnologies.com]
<br>
<b>Sent:</b> Monday, October 20, 2014 8:45 AM<br>
<b>To:</b> Mike ; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] BE5K to BE6K license with valid UCSS issue</span></p>
</div>
</div>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal"><span style="color:#1F497D">I have not had any problem with this. What exactly do you have license wise?</span></p>
<p class="x_MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<p class="x_MsoNormal"><span style="color:#1F497D"> </span></p>
<p class="x_MsoNormal" style=""><span style="color:#1F497D">Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA</span></p>
<p class="x_MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt; font-family:"Arial","sans-serif"; color:#1F497D">1965 Greenspring Drive</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt; font-family:"Arial","sans-serif"; color:#1F497D">Timonium, MD 21093</span><span style="color:#1F497D"><br>
</span><span style="font-size:9.0pt; font-family:"Arial","sans-serif"; color:#1F497D"><br>
direct voice. 443.541.1518<br>
fax. 410.252.9284<br>
<br>
<a href="http://twitter.com/heliontech">Twitter</a> | <a href="http://www.facebook.com/#!/pages/Helion/252157915296">
Facebook</a> | <a href="http://www.heliontechnologies.com/">Website</a> | <a href="mailto:support@heliontechnologies.com?subject=Technical%20Support%20Request">
Email Support</a></span></p>
<p class="x_MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:9.0pt; font-family:"Arial","sans-serif"; color:#1F497D">Support Phone. 410.252.8830</span><span style="font-family:"Arial","sans-serif"; color:#1F497D"></span></p>
<p class="x_MsoNormal"><span style="color:#1F497D"> </span></p>
</div>
<p class="x_MsoNormal"><span style="color:#1F497D"> </span></p>
<div>
<div style="border:none; border-top:solid #E1E1E1 1.0pt; padding:3.0pt 0in 0in 0in">
<p class="x_MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Mike <br>
<b>Sent:</b> Monday, October 20, 2014 8:24 AM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] BE5K to BE6K license with valid UCSS issue</p>
</div>
</div>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">I see quite a few partners on this list and I’m wondering how many have had trouble getting licenses from Cisco licensing when you had a valid UCSSS contract?</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">I’ve opened 2 cases and put in the customers valid UCSS contract and they are immediately closed with the same verbiage “contact your reseller to purchase the upgrade”</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal">Any ideas?</p>
<p class="x_MsoNormal"> </p>
<p class="x_MsoNormal"> </p>
</div>
</div>
</body>
</html>