<html><body><div style="color:#000; background-color:#fff; font-family:HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div id="yui_3_16_0_1_1415303204534_3328" style="" class="">We have CUCM 8.6.2 and CUBAC 9.1 having an issue where the operator
console listing of the contacts where the calls can be dropped to
transfer etc. The listing is inaccurate and has never been completely
correct. I have scoured the Install guide and looked for troubleshooting
on CUCM and AC with no luck. Any help out there ?? Can point me to how
to find the XML doc which feeds the contacts data to AC (attendant
console) where I can edit it OR directions on what to synchronize
Directory, Queue Mgmt, or Database management. </div><div id="yui_3_16_0_1_1415303204534_3432">
This should already be synced on a regular basis with CUCM, so I cannot understand why this part falls off. <br></div><div id="yui_3_16_0_1_1415303204534_3433"><br></div><div dir="ltr" id="yui_3_16_0_1_1415303204534_3434"> I doubt that AD is the cause of a duplicate user in the AC (attendant
console) directory, as well as everyone new that we have added to AD is
not syncing with CUCM and subsequently AC. The IP phone and telephone
fields are completed for all users in AD for sync to CUCM. <br></div><div id="yui_3_16_0_1_1415303204534_3440" dir="ltr"><br></div><div id="yui_3_16_0_1_1415303204534_3442" dir="ltr"><br></div><div id="yui_3_16_0_1_1415303204534_3436" dir="ltr">Thanks for any and all responses !!!<br></div><div style="" class="" dir="ltr" id="yui_3_16_0_1_1415303204534_3294"><br style="" class=""></div></div></body></html>