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<p class="MsoNormal"><span style="color:#1F497D">I found out that that the audio was heard fine dialing a DID (eg 904-491-4444) but if you dialed the Toll Free number 800-553-2447 that is mapped to 904-491-4444 only then was the first prompt was being cutoff.
Sort of lead me to believe the carrier/pstn was the culprit. <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">I’ve seen this problem with Auto Attendants in Unity and Scripts in UCCX. I recommend two seconds silent pause myself.
<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">My rule of thumb is that first word chopoff is worse on international calls. Always seems that you get the first 1-2 seconds chopped off an international call.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Joe Pollere (AM) <br>
<b>Sent:</b> Sunday, November 9, 2014 11:18 AM<br>
<b>To:</b> Jason Aarons (AM); cisco-voip (cisco-voip@puck.nether.net)<br>
<b>Subject:</b> RE: [cisco-voip] CUBE to VXML the prompt starts playing before call is setup<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">This customer Jason is referring to has their audio files setup with no lead-in silence (0ms). I’ve seen vague references that 100-500ms is a good best practice. Does anyone have any definitive references or
experience as to what the Best Practice for lead in silence should be? <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">BTW packet capture (and rtp playout with wireshark) on the CUBE proved the audio was being sent to the carrier but is being truncated in the Carrier Network.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Joe<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif">From:</span></b><span style="font-size:10.0pt;font-family:"Tahoma",sans-serif"> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Jason Aarons (AM)<br>
<b>Sent:</b> Thursday, November 06, 2014 2:37 PM<br>
<b>To:</b> cisco-voip (<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>)<br>
<b>Subject:</b> [cisco-voip] CUBE to VXML the prompt starts playing before call is setup<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><o:p> </o:p></span></p>
<p class="MsoNormal">Customer is running UCCE with a VXML gateway that has a CUBE in front of it.
<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">The VXML prompts start to play before the CUBE sets up the audio, so once the audio comes in the end user has missed the first 1-2 words. Normally I tell the customer to start record the prompts with a 2 second delay before speaking.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Any ideas why the CUBE/VXML audio isn’t cutting thru fast enough? Debug ccsip messages on cube/vxml. They are using Early Offer as well.<o:p></o:p></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman",serif"><br>
<br>
<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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