<div dir="ltr">it appears that 9.0(2)SU2 ISO is showing CAD 8.x as well.<div><br></div><div>I am planning an upgrade from 9.0(2)SU1 to SU2 and trying to get the MSI in advance. I do have access to a second 9.0(2)SU2 system, does anyone know if I download the CAD msi file from one cluster and edit the MSI installer in Orca if I can make the changes ? I see in the PROPERTY section of Orca the LDAPHOSTONE and LDAPHOSTTWO settings which specify the IP of the server. </div><div><br></div><div>Does anyone know if those are the only two values I need to modify if I take a MSI from one cluster to prepare for an upgrade to another cluster ?</div></div><div class="gmail_extra"><br><div class="gmail_quote">On Wed, Oct 1, 2014 at 5:46 PM, Ryan LaFountain (rlafount) <span dir="ltr"><<a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div style="word-wrap:break-word">
Hi Guys,
<div><br>
</div>
<div>I’ve filed CSCur11033 for this in 10.0 and 10.5. It looks like we updated the ISO build process in 9.0(2) to resolve CSCuh47596 but we haven’t updated it since. Hence the 10.0 and 10.5 Preconfiguration Tools installing the 9.0(2) version of CAD. </div>
<div><br>
</div>
<div>It should be available on Bug Search Tool soon. Thanks for bringing this to my attention. </div>
<div><span class=""><br>
<div>Thank you, <br>
<br>
Ryan LaFountain<br>
Unified Contact Center<br>
Cisco Services<br>
Direct: <a href="tel:%2B1%20919%20392%209898" value="+19193929898" target="_blank">+1 919 392 9898</a><br>
Hours: M - F 9:00am - 5:00pm Eastern Time </div>
<br>
</span><div><div class="h5"><div>
<div>On Oct 1, 2014, at 9:28 AM, Ryan LaFountain (rlafount) <<a href="mailto:rlafount@cisco.com" target="_blank">rlafount@cisco.com</a>> wrote:</div>
<br>
<blockquote type="cite">
<div style="word-wrap:break-word">
Hi All,
<div><br>
</div>
<div>I’ll look into this and report back with any new bugs I file or any resolution. </div>
<div><br>
</div>
<div>Apologies for this not working correctly. </div>
<div><br>
<div>Thank you, <br>
<br>
Ryan LaFountain<br>
Unified Contact Center<br>
Cisco Services<br>
Direct: <a href="tel:%2B1%20919%20392%209898" value="+19193929898" target="_blank">+1 919 392 9898</a><br>
Hours: M - F 9:00am - 5:00pm Eastern Time </div>
<br>
<div>
<div>On Oct 1, 2014, at 9:11 AM, Clifford McGlamry <<a href="mailto:cmcglamry@forsythe.com" target="_blank">cmcglamry@forsythe.com</a>> wrote:</div>
<br>
<blockquote type="cite">
<div lang="EN-US" link="blue" vlink="purple">
<div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Yep, that’s the one. It also affects all the 10.0 and 10.5 builds. It’s maddening that they won’t take 5 minutes and make the image
correctly. But using the files we grabbed off the deployed lab image and the 3 files that are in the root of the installer directory, we were able to assemble what SHOULD have been there and get them created.
<u></u><u></u></span></p>
<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">How are you these days Chris? Haven’t talked to you in a while.
<u></u><u></u></span></p>
<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
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<tbody>
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<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:Arial,sans-serif">Cliff McGlamry, CCIE Collaboration #24757</span></b><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"><br>
<b>Master Consultant</b> <br>
<a href="tel:%28678%29%20934-0348" value="+16789340348" target="_blank">(678) 934-0348</a> direct <br>
<a href="tel:%28404%29%20969-9806" value="+14049699806" target="_blank">(404) 969-9806</a> mobile <br>
<a href="tel:%28678%29%20934-0448" value="+16789340448" target="_blank">(678) 934-0448</a> fax <br>
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="mailto:cmcglamry@forsythe.com" target="_blank"><span style="font-size:8.5pt;font-family:"Arial","sans-serif"">cmcglamry@forsythe.com</span></a></span><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"><br>
<br>
<b>Forsythe Technology, Inc.</b><br>
400 Interstate North Parkway <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">Suite 860<br>
Atlanta, GA 30339<br>
</span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><a href="http://www.forsythe.com/" target="_blank"><span style="font-size:8.5pt;font-family:"Arial","sans-serif"">http://www.forsythe.com</span></a></span><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">
<u></u><u></u></span></p>
</td>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"> <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"> <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"> <u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#505050"><span><image001.gif></span><u></u><u></u></span></p>
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<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Chris Clouse [<a href="mailto:Chris.Clouse@cdw.com" target="_blank">mailto:Chris.Clouse@cdw.com</a>]
<br>
<b>Sent:</b> Wednesday, October 01, 2014 8:57 AM<br>
<b>To:</b> Clifford McGlamry; Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: Prep CAD Client Update Ahead of time?<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">I know there are several bugs around this process. I know this one covers 9.x train.
</span><span style="color:#1f497d">CSCuh47596 </span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
</div>
<div>
<p class="MsoNormal"><b><span style="font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1f497d">~Chris</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
</div>
<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
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<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> Clifford McGlamry [<a href="mailto:cmcglamry@forsythe.com" target="_blank">mailto:cmcglamry@forsythe.com</a>]
<br>
<b>Sent:</b> Tuesday, September 30, 2014 4:42 PM<br>
<b>To:</b> Chris Clouse; Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> RE: Prep CAD Client Update Ahead of time?<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Tried this, and it doesn’t work. The installation files that are there will build a version 8 client on all of the 9.x and 10.x builds.
<u></u><u></u></span></p>
<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">If you get root access, you can pull out the files for the agent, supervisor and desktop admin (grab the full CAD directory structure), and put them on your
desktop machine.<u></u><u></u></span></p>
<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Then get the configuremsi.exe, and the other two files in the directory with it and drop them into the CAD directory. Run the configuremsi.exe file and it
will create the proper MSI files you will need.<u></u><u></u></span></p>
<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">Not sure why this is so hard for Cisco. I have gotten the complete run around on this issue.
<u></u><u></u></span></p>
<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
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<div>
<table border="0" cellspacing="0" cellpadding="0" width="100%" style="width:100.0%">
<tbody>
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<td style="padding:0in 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:8.5pt;font-family:Arial,sans-serif">Cliff McGlamry, CCIE Collaboration #24757</span></b><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"><br>
<b>Master Consultant</b> <br>
<a href="tel:%28678%29%20934-0348" value="+16789340348" target="_blank">(678) 934-0348</a> direct <br>
<a href="tel:%28404%29%20969-9806" value="+14049699806" target="_blank">(404) 969-9806</a> mobile <br>
<a href="tel:%28678%29%20934-0448" value="+16789340448" target="_blank">(678) 934-0448</a> fax <br>
</span><a href="mailto:cmcglamry@forsythe.com" target="_blank"><span style="font-size:8.5pt;font-family:"Arial","sans-serif"">cmcglamry@forsythe.com</span></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"><br>
<br>
<b>Forsythe Technology, Inc.</b><br>
400 Interstate North Parkway <u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">Suite 860<br>
Atlanta, GA 30339<br>
</span><a href="http://www.forsythe.com/" target="_blank"><span style="font-size:8.5pt;font-family:"Arial","sans-serif"">http://www.forsythe.com</span></a><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979">
<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:8.5pt;font-family:"Arial","sans-serif";color:#797979"> <u></u><u></u></span></p>
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<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Chris Clouse<br>
<b>Sent:</b> Friday, September 19, 2014 8:52 AM<br>
<b>To:</b> Matthew Loraditch; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Prep CAD Client Update Ahead of time?<u></u><u></u></span></p>
</div>
</div>
<p class="MsoNormal"><u></u> <u></u></p>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">You can utilize the CAD Preconfiguration tool.<u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:0in">
<span><span style="font-size:11.0pt">Running the Preconfiguration Tool</span></span><span style="font-size:11pt"><u></u><u></u></span></p>
<p style="margin-bottom:6.0pt"><span><span style="font-size:10.5pt">The Preconfiguration tool is located on the CAD 9.0 installation DVD. Run this tool if client MSIs are needed before the Unified CCX server is installed.</span></span><span style="font-size:10.5pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:2.0pt;margin-left:0in">
<span><span style="font-size:10.0pt">To run the Preconfiguration tool:</span></span><span style="font-size:10pt"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:.25in">
<span><span style="font-size:10.5pt">1.On the CAD 9.0 installation DVD, navigate to the Installer folder.</span></span><span style="font-size:10.5pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:.25in">
<span><span style="font-size:10.5pt">2.Copy the Installer folder and all its contents to any location on a Windows PC.</span></span><span style="font-size:9pt;font-family:'Franklin Gothic Book',sans-serif">
<u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:.25in">
<span><span style="font-size:10.5pt">3.In the Installer folder, double-click ConfigureMsi.exe. The Preconfiguration tool starts.</span></span><span style="font-size:10.5pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:.25in">
<span><span style="font-size:10.5pt">4.When prompted, provide the following information:</span></span><span style="font-size:10.5pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span><span style="font-size:10.5pt">Language of the contact center</span></span><span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">■</span></span><span style="font-size:7pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span><span style="font-size:10.5pt">IP address of the primary Unified CCX server (server 1)</span></span><span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">■</span></span><span style="font-size:7pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span><span style="font-size:10.5pt">IP address of the backup Unified CCX server (server 2) (or 'none' if the system is not high availability)</span></span><span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">■</span></span><span style="font-size:7pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">■</span></span><span><span style="font-size:10.5pt">License type (Standard, Enhanced, or Premium)</span></span><span style="font-size:10.5pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.5in;text-indent:.25in">
<span><span style="font-size:10.5pt">5.The Preconfiguration tool runs and puts the configured MSI files in the Installer folder. The files created are:</span></span><span style="font-size:10.5pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span><span style="font-size:10.5pt">Cisco Agent Desktop.msi</span></span><span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">■</span></span><span style="font-size:7pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span><span style="font-size:10.5pt">Cisco Supervisor Desktop.msi</span></span><span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">■</span></span><span style="font-size:7pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p style="margin-right:0in;margin-bottom:6.0pt;margin-left:.75in;text-indent:.5in">
<span><span style="font-size:10.5pt">Cisco Desktop Administrator.msi</span></span><span><span style="font-size:7.0pt;font-family:"Franklin Gothic Book","sans-serif"">■</span></span><span style="font-size:7pt;font-family:'Franklin Gothic Book',sans-serif"><u></u><u></u></span></p>
<p class="MsoNormal"><span><span style="font-size:10.5pt">The files are now ready to be used to install the CAD desktop client applications</span></span><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"><u></u><u></u></span></p>
<div><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d"> </span><br>
</div>
<p class="MsoNormal"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1f497d">~Chris<u></u><u></u></span></p>
<div>
<div style="border:none;border-top:solid #e1e1e1 1.0pt;padding:3.0pt 0in 0in 0in">
<p class="MsoNormal"><b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">From:</span></b><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""> cisco-voip [</span><a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">mailto:cisco-voip-bounces@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">]
<b>On Behalf Of </b>Matthew Loraditch<br>
<b>Sent:</b> Thursday, September 18, 2014 8:15 PM<br>
<b>To:</b> </span><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><span style="font-size:11.0pt;font-family:"Calibri","sans-serif"">cisco-voip@puck.nether.net</span></a><span style="font-size:11.0pt;font-family:"Calibri","sans-serif""><br>
<b>Subject:</b> [cisco-voip] Prep CAD Client Update Ahead of time?<u></u><u></u></span></p>
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Tahoma,sans-serif">Could I in theory run the cad configuration tool from a server with the same version I want to use and just specify the IP info for the server I want to use it on to generate
a MSI that I could be deploying while I sit and sit and sit... through the upgrade process?
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<p class="MsoNormal"><span style="font-size:10pt;font-family:Tahoma,sans-serif">Trying to think of a way to save time when I'm working late...<u></u><u></u></span></p>
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<p class="MsoNormal"><span>Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA<br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9pt;font-family:Arial,sans-serif">1965 Greenspring Drive</span><span style="color:#244061"><br>
</span><span style="font-size:9pt;font-family:Arial,sans-serif">Timonium, MD 21093</span><span style="color:#244061"><br>
</span><span style="font-size:9.0pt;font-family:"Arial","sans-serif";color:#244061"><br>
</span><span style="font-size:9pt;font-family:Arial,sans-serif">direct voice. <a href="tel:443.541.1518" value="+14435411518" target="_blank">443.541.1518</a></span><span style="color:#244061"><u></u><u></u></span></p>
<p class="MsoNormal"><span style="font-size:9pt;font-family:Arial,sans-serif">fax. <a href="tel:410.252.9284" value="+14102529284" target="_blank">410.252.9284</a>
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