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<p class="MsoNormal"><span style="color:#1F497D">Hi Jason,<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">The issue is transfer from Cisco to Ameyo. The Ameyo agent is seeing the Cisco Extension that performed the transfer rather than the original PSTN caller ID. The setup is as below;<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">CUCM –H323- CUBE(Voice Gateway) – SIP- Ameyo.<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Regards,<br>
<b>Henry Gicheru<br>
</b>System Engineer<br>
Dimension Data <br>
Tel: +25420 499 3000<br>
Mobile: +254733477307<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Fax:+254204993200<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">henry.gicheru@dimensiondata.com<o:p></o:p></span></p>
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<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> Jason Aarons (AM) <br>
<b>Sent:</b> Tuesday, December 09, 2014 4:01 PM<br>
<b>To:</b> Henry Gicheru (KE); cisco-voip; cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: Call transfer CallerID issues - Cisco to non-Cisco<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="color:#1F497D">Is </span>Ameyo using CTI/JTAPI to do the transfers? If so would be a setting in Ameyo.<span style="color:#1F497D"><o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Henry Gicheru (KE)<br>
<b>Sent:</b> Tuesday, December 9, 2014 7:12 AM<br>
<b>To:</b> cisco-voip; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Call transfer CallerID issues - Cisco to non-Cisco<o:p></o:p></p>
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<p class="MsoNormal"><o:p> </o:p></p>
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<p class="MsoNormal"><span style="color:#1F497D">H</span>i<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Running into an issue with call transfers from Cisco extensions to Ameyo Contact center agents extensions. The Ameyo agents are seeing the Cisco extension number that did the transfer other than the original PSTN number that made the call.
The integration is via Cisco CUBE, H323 on CUCM side and SIP on the Ameyo side.<o:p></o:p></p>
<p class="MsoNormal">Please assist.<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Regards,<br>
<b>Henry Gicheru<br>
</b>System Engineer<br>
Dimension Data <br>
Tel: +25420 499 3000<br>
Mobile: +254733477307<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif"">Fax:+254204993200<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:10.0pt;font-family:"Arial","sans-serif""><a href="mailto:henry.gicheru@dimensiondata.com">henry.gicheru@dimensiondata.com</a><o:p></o:p></span></p>
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<span style="color:white">itevomcid</span> <o:p></o:p></span></p>
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