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<body class='hmmessage'><div dir='ltr'>There is even an app for this - <BR> <BR><a href="https://itunes.apple.com/us/app/cucm-upgrade-central/id650114526?mt=8">https://itunes.apple.com/us/app/cucm-upgrade-central/id650114526?mt=8</a><BR> <BR><br> <BR><div>> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>> From: btalley@gmail.com<br>> Date: Fri, 12 Dec 2014 16:02:17 -0600<br>> CC: josh@warcop.com; mikeeo@msn.com; avholloway+cisco-voip@gmail.com; nhaas@co.fresno.ca.us; cisco-voip@puck.nether.net<br>> To: erickbee@gmail.com<br>> <br>> Sounds like we're all going through the same process and it's just a matter of timing. Josh and Erick have been submitting info up front. Though it still takes them just as long to work through licensing it sounds like it's premigration delay so it's not as impactful. That's a viable workaround to the documented process I guess. Thank you both for the advice.<br>> <br>> Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.<br>> <br>> > On Dec 12, 2014, at 3:22 PM, Erick Bergquist <erickbee@gmail.com> wrote:<br>> > <br>> > FWIW, the grace period on a 10.5 install is 180 days :) I have 174<br>> > days left on one I installed last week.<br>> > <br>> > But as Josh said, the couple I've been involved with recently have<br>> > been done within a few days if you get stuff together ahead of time<br>> > and push it up the chain to get done at time of migration if there are<br>> > issues/delays. It is a error...<br>> > <br>> > <br>> >> On Fri, Dec 12, 2014 at 2:21 PM, Josh Warcop <josh@warcop.com> wrote:<br>> >> I'm curious..<br>> >> <br>> >> Are you guys using https://survey.opinionlab.com/survey/s?s=10422 OR<br>> >> <br>> >> https://tools.cisco.com/SWIFT/LicensingUI/Quickstart<br>> >> <br>> >> Get Other Licensing... --> Migration --> Voice Products --> And submitting<br>> >> the ELM request?<br>> >> <br>> >> Prior to all of this you need to have a separate case completed to verify<br>> >> the license count utility. This is done well in advance of the the actual<br>> >> upgrade and gives you the case # you need to reference if there are any<br>> >> questions. This case is your 'golden ticket' to getting the licensing files<br>> >> submitted.<br>> >> <br>> >> Beyond this all of my cases are escalated to Sev2 via phone.<br>> >> <br>> >> -Josh<br>> >> <br>> >> ________________________________<br>> >> From: mikeeo@msn.com<br>> >> To: avholloway+cisco-voip@gmail.com; josh@warcop.com; nhaas@co.fresno.ca.us;<br>> >> btalley@gmail.com<br>> >> CC: cisco-voip@puck.nether.net<br>> >> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>> >> Date: Fri, 12 Dec 2014 15:10:28 -0500<br>> >> <br>> >> <br>> >> I have close friends that are SE’s and if there is some magical external<br>> >> email address that gets a faster response from GLO then we all (partners and<br>> >> customers) will benefit from it.<br>> >> <br>> >> <br>> >> <br>> >> From: Anthony Holloway [mailto:avholloway+cisco-voip@gmail.com]<br>> >> Sent: Friday, December 12, 2014 2:59 PM<br>> >> To: Mike; Josh Warcop; Haas, Neal; Bill Talley<br>> >> Cc: cisco-voip<br>> >> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>> >> <br>> >> <br>> >> <br>> >> Have I been living in a cave, or has it always been the case, no pun<br>> >> intended, that you can view the details of any TAC case? Can I just type in<br>> >> random numbers and see other peoples cases? If not, and I hope not, else I<br>> >> need to start sanatizing my log files, what are you planning on doing with<br>> >> this guy's case number if he does give it to you?<br>> >> <br>> >> On Fri Dec 12 2014 at 1:56:14 PM Mike <mikeeo@msn.com> wrote:<br>> >> <br>> >> Unicast me one of your case numbers I want to see how you are getting past<br>> >> all the BS.<br>> >> <br>> >> <br>> >> <br>> >> From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of<br>> >> Josh Warcop<br>> >> Sent: Friday, December 12, 2014 2:28 PM<br>> >> To: Mike ; 'Haas, Neal'; 'Bill Talley'<br>> >> <br>> >> <br>> >> Cc: 'cisco-voip'<br>> >> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>> >> <br>> >> <br>> >> <br>> >> No magical powers here. I don't wait around for things to happen.<br>> >> <br>> >> A licensing error is still an error and the clients I work with have zero<br>> >> tolerance for this giant licensing banner popping up indicating they are out<br>> >> of compliance.<br>> >> <br>> >> Sent from my Windows Phone<br>> >> <br>> >> ________________________________<br>> >> <br>> >> From: Mike<br>> >> Sent: ý12/ý12/ý2014 11:23 AM<br>> >> To: 'Haas, Neal'; 'Bill Talley'; 'Josh Warcop'<br>> >> Cc: 'cisco-voip'<br>> >> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>> >> <br>> >> I’ve never seen it take that long once you are on the new licensing<br>> >> platform. The biggest issues I’ve seen is from pre-9.x to 9.x or 10.x<br>> >> <br>> >> Josh must have magical powers because licensing is a nightmare.<br>> >> <br>> >> From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of<br>> >> Haas, Neal<br>> >> Sent: Friday, December 12, 2014 10:20 AM<br>> >> To: 'Bill Talley'; Josh Warcop<br>> >> Cc: cisco-voip<br>> >> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>> >> <br>> >> It just took us 39 days to get our licensing for 9.1.1 to 10.5<br>> >> <br>> >> <br>> >> Neal Haas<br>> >> <br>> >> From: cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] On Behalf Of<br>> >> Bill Talley<br>> >> Sent: Thursday, December 11, 2014 3:50 PM<br>> >> To: Josh Warcop<br>> >> Cc: cisco-voip<br>> >> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5<br>> >> <br>> >> I can send you a list of several SRs offline. We provide Cisco SOs, UCSS<br>> >> contracts, Cisco.com usernames, LCU files and PLM license requests. The<br>> >> standard response WAS 5-7 business days, but within the past two weeks the<br>> >> standard response has increased to 10-12 business days while awaiting<br>> >> approval from a product manager.<br>> >> <br>> >> Sent from an Apple iOS device with very tiny touchscreen input keys. Please<br>> >> excude my typtos.<br>> >> <br>> >> On Dec 11, 2014, at 5:45 PM, Josh Warcop <josh@warcop.com> wrote:<br>> >> <br>> >> I'm not sure what licensing team you're working with but there is a specific<br>> >> migration team for Collab products. We do several upgrades monthly for<br>> >> clients and it has never been over 24 hours. Understanding everything that<br>> >> needs to be done prior to engaging TAC is usually the fault of the engineers<br>> >> or client.<br>> >> <br>> >> SWSS Contract in place? If not still current ESW/UCSS? Have you verified<br>> >> with UCSS support? Has LCT been submitted properly with the online form?<br>> >> Has PUT been used properly to acquire any licensing?<br>> >> <br>> >> This can all be done in advance and within a day. If you can't get the stuff<br>> >> via the automated methods and open a case presenting everything properly is<br>> >> necessary to get past level 1 GLO and to migration support.<br>> >> <br>> >> Like I mentioned earlier we are never two business days beyond getting ELM<br>> >> licensed after an upgrade.<br>> >> <br>> >> Thanks!<br>> >> <br>> >> Sent from my Windows Phone<br>> >> ________________________________<br>> >> From: Bill Talley<br>> >> Sent: ý12/ý11/ý2014 6:36 PM<br>> >> To: Erick Wellnitz<br>> >> Cc: cisco-voip<br>> >> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5<br>> >> Hahahahahahahahahahaha...<br>> >> <br>> >> Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is<br>> >> laughable at best. Licenses have to be approved by a product manager and<br>> >> its now increased to a 10-12 business day process. Luckily theres a<br>> >> lengthy grace period before you're locked out of provisioning the servers.<br>> >> <br>> >> Sent from an Apple iOS device with very tiny touchscreen input keys. Please<br>> >> excude my typtos.<br>> >> <br>> >>> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <ewellnitzvoip@gmail.com><br>> >>> wrote:<br>> >>> <br>> >>> All,<br>> >>> <br>> >>> Quick question about licensing for CUCM/UCONN<br>> >>> <br>> >>> Going from 8.6 to10.5 I should be able to run the license count tool and<br>> >>> submit to licensing along with a contract number, correct? Is there usually<br>> >>> a long turn around time or is it still a day or less?<br>> >>> <br>> >>> Thanks!<br>> >>> _______________________________________________<br>> >>> cisco-voip mailing list<br>> >>> cisco-voip@puck.nether.net<br>> >>> https://puck.nether.net/mailman/listinfo/cisco-voip<br>> >> <br>> >> _______________________________________________<br>> >> cisco-voip mailing list<br>> >> cisco-voip@puck.nether.net<br>> >> https://puck.nether.net/mailman/listinfo/cisco-voip<br>> >> <br>> >> _______________________________________________<br>> >> cisco-voip mailing list<br>> >> cisco-voip@puck.nether.net<br>> >> https://puck.nether.net/mailman/listinfo/cisco-voip<br>> >> <br>> >> <br>> >> _______________________________________________<br>> >> cisco-voip mailing list<br>> >> cisco-voip@puck.nether.net<br>> >> https://puck.nether.net/mailman/listinfo/cisco-voip<br>> >> <br></div> </div></body>
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