<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 12 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
span.EmailStyle19
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.EmailStyle20
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>I’ve never seen it take that long once you are on the new licensing platform. The biggest issues I’ve seen is from pre-9.x to 9.x or 10.x<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Josh must have magical powers because licensing is a nightmare.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Haas, Neal<br><b>Sent:</b> Friday, December 12, 2014 10:20 AM<br><b>To:</b> 'Bill Talley'; Josh Warcop<br><b>Cc:</b> cisco-voip<br><b>Subject:</b> Re: [cisco-voip] licensing turnaround time 8.6 to 10.5<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>It just took us 39 days to get our licensing for 9.1.1 to 10.5<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-bottom:solid windowtext 1.5pt;padding:0in 0in 1.0pt 0in'><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>Neal Haas<o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Bill Talley<br><b>Sent:</b> Thursday, December 11, 2014 3:50 PM<br><b>To:</b> Josh Warcop<br><b>Cc:</b> cisco-voip<br><b>Subject:</b> Re: [cisco-voip] licensing turn around time 8.6 to 10.5<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>I can send you a list of several SRs offline. We provide Cisco SOs, UCSS contracts, <a href="http://Cisco.com">Cisco.com</a> usernames, LCU files and PLM license requests. The standard response WAS 5-7 business days, but within the past two weeks the standard response has increased to 10-12 business days while awaiting approval from a product manager.<br><br>Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.<o:p></o:p></p></div><div><p class=MsoNormal style='margin-bottom:12.0pt'><br>On Dec 11, 2014, at 5:45 PM, Josh Warcop <<a href="mailto:josh@warcop.com">josh@warcop.com</a>> wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><div><div><div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I'm not sure what licensing team you're working with but there is a specific migration team for Collab products. We do several upgrades monthly for clients and it has never been over 24 hours. Understanding everything that needs to be done prior to engaging TAC is usually the fault of the engineers or client.<br><br>SWSS Contract in place? If not still current ESW/UCSS? Have you verified with UCSS support? Has LCT been submitted properly with the online form? Has PUT been used properly to acquire any licensing?<br><br>This can all be done in advance and within a day. If you can't get the stuff via the automated methods and open a case presenting everything properly is necessary to get past level 1 GLO and to migration support. <br><br>Like I mentioned earlier we are never two business days beyond getting ELM licensed after an upgrade.<br><br>Thanks!<br><br>Sent from my Windows Phone<o:p></o:p></span></p></div></div><div><div class=MsoNormal align=center style='text-align:center'><hr size=3 width="100%" align=center></div><p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><a href="mailto:btalley@gmail.com">Bill Talley</a></span><br><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Sent: </span></b><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>12/</span><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>11/</span><span style='font-size:11.0pt;font-family:"Arial","sans-serif"'></span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>2014 6:36 PM</span><br><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>To: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><a href="mailto:ewellnitzvoip@gmail.com">Erick Wellnitz</a></span><br><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Cc: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><a href="mailto:cisco-voip@puck.nether.net">cisco-voip</a></span><br><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Subject: </span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Re: [cisco-voip] licensing turn around time 8.6 to 10.5</span><o:p></o:p></p></div><div><div><p class=MsoNormal>Hahahahahahahahahahaha...<br><br>Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is laughable at best. Licenses have to be approved by a product manager and its now increased to a 10-12 business day process. Luckily theres a lengthy grace period before you're locked out of provisioning the servers.<br><br>Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.<br><br>> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com">ewellnitzvoip@gmail.com</a>> wrote:<br>> <br>> All,<br>> <br>> Quick question about licensing for CUCM/UCONN<br>> <br>> Going from 8.6 to10.5 I should be able to run the license count tool and submit to licensing along with a contract number, correct? Is there usually a long turn around time or is it still a day or less?<br>> <br>> Thanks!<br>> _______________________________________________<br>> cisco-voip mailing list<br>> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br><br>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></p></div></div></div></blockquote></div></body></html>