Erick,<br><br>I just did an RU from 8.6 to 10.5 and the grace periodic demo mode was 60 days. <br><br>I also just violated an already in production 10.5 and that was 180 days. <br><br>Which one are you referring to?<br><div class="gmail_quote">On Fri, Dec 12, 2014 at 3:22 PM Erick Bergquist <<a href="mailto:erickbee@gmail.com">erickbee@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">FWIW, the grace period on a 10.5 install is 180 days :) I have 174<br>
days left on one I installed last week.<br>
<br>
But as Josh said, the couple I've been involved with recently have<br>
been done within a few days if you get stuff together ahead of time<br>
and push it up the chain to get done at time of migration if there are<br>
issues/delays. It is a error...<br>
<br>
<br>
On Fri, Dec 12, 2014 at 2:21 PM, Josh Warcop <<a href="mailto:josh@warcop.com" target="_blank">josh@warcop.com</a>> wrote:<br>
> I'm curious..<br>
><br>
> Are you guys using <a href="https://survey.opinionlab.com/survey/s?s=10422" target="_blank">https://survey.opinionlab.com/<u></u>survey/s?s=10422</a> OR<br>
><br>
> <a href="https://tools.cisco.com/SWIFT/LicensingUI/Quickstart" target="_blank">https://tools.cisco.com/SWIFT/<u></u>LicensingUI/Quickstart</a><br>
><br>
> Get Other Licensing... --> Migration --> Voice Products --> And submitting<br>
> the ELM request?<br>
><br>
> Prior to all of this you need to have a separate case completed to verify<br>
> the license count utility. This is done well in advance of the the actual<br>
> upgrade and gives you the case # you need to reference if there are any<br>
> questions. This case is your 'golden ticket' to getting the licensing files<br>
> submitted.<br>
><br>
> Beyond this all of my cases are escalated to Sev2 via phone.<br>
><br>
> -Josh<br>
><br>
> ______________________________<u></u>__<br>
> From: <a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a><br>
> To: <a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@gmail.<u></u>com</a>; <a href="mailto:josh@warcop.com" target="_blank">josh@warcop.com</a>; <a href="mailto:nhaas@co.fresno.ca.us" target="_blank">nhaas@co.fresno.ca.us</a>;<br>
> <a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a><br>
> CC: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>
> Date: Fri, 12 Dec 2014 15:10:28 -0500<br>
><br>
><br>
> I have close friends that are SE’s and if there is some magical external<br>
> email address that gets a faster response from GLO then we all (partners and<br>
> customers) will benefit from it.<br>
><br>
><br>
><br>
> From: Anthony Holloway [mailto:<a href="mailto:avholloway%2Bcisco-voip@gmail.com" target="_blank">avholloway+cisco-voip@<u></u>gmail.com</a>]<br>
> Sent: Friday, December 12, 2014 2:59 PM<br>
> To: Mike; Josh Warcop; Haas, Neal; Bill Talley<br>
> Cc: cisco-voip<br>
> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>
><br>
><br>
><br>
> Have I been living in a cave, or has it always been the case, no pun<br>
> intended, that you can view the details of any TAC case? Can I just type in<br>
> random numbers and see other peoples cases? If not, and I hope not, else I<br>
> need to start sanatizing my log files, what are you planning on doing with<br>
> this guy's case number if he does give it to you?<br>
><br>
> On Fri Dec 12 2014 at 1:56:14 PM Mike <<a href="mailto:mikeeo@msn.com" target="_blank">mikeeo@msn.com</a>> wrote:<br>
><br>
> Unicast me one of your case numbers I want to see how you are getting past<br>
> all the BS.<br>
><br>
><br>
><br>
> From: cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<u></u>puck.nether.net</a>] On Behalf Of<br>
> Josh Warcop<br>
> Sent: Friday, December 12, 2014 2:28 PM<br>
> To: Mike ; 'Haas, Neal'; 'Bill Talley'<br>
><br>
><br>
> Cc: 'cisco-voip'<br>
> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>
><br>
><br>
><br>
> No magical powers here. I don't wait around for things to happen.<br>
><br>
> A licensing error is still an error and the clients I work with have zero<br>
> tolerance for this giant licensing banner popping up indicating they are out<br>
> of compliance.<br>
><br>
> Sent from my Windows Phone<br>
><br>
> ______________________________<u></u>__<br>
><br>
> From: Mike<br>
> Sent: 12/12/2014 11:23 AM<br>
> To: 'Haas, Neal'; 'Bill Talley'; 'Josh Warcop'<br>
> Cc: 'cisco-voip'<br>
> Subject: RE: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>
><br>
> I’ve never seen it take that long once you are on the new licensing<br>
> platform. The biggest issues I’ve seen is from pre-9.x to 9.x or 10.x<br>
><br>
> Josh must have magical powers because licensing is a nightmare.<br>
><br>
> From: cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<u></u>puck.nether.net</a>] On Behalf Of<br>
> Haas, Neal<br>
> Sent: Friday, December 12, 2014 10:20 AM<br>
> To: 'Bill Talley'; Josh Warcop<br>
> Cc: cisco-voip<br>
> Subject: Re: [cisco-voip] licensing turnaround time 8.6 to 10.5<br>
><br>
> It just took us 39 days to get our licensing for 9.1.1 to 10.5<br>
><br>
><br>
> Neal Haas<br>
><br>
> From: cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@<u></u>puck.nether.net</a>] On Behalf Of<br>
> Bill Talley<br>
> Sent: Thursday, December 11, 2014 3:50 PM<br>
> To: Josh Warcop<br>
> Cc: cisco-voip<br>
> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5<br>
><br>
> I can send you a list of several SRs offline. We provide Cisco SOs, UCSS<br>
> contracts, Cisco.com usernames, LCU files and PLM license requests. The<br>
> standard response WAS 5-7 business days, but within the past two weeks the<br>
> standard response has increased to 10-12 business days while awaiting<br>
> approval from a product manager.<br>
><br>
> Sent from an Apple iOS device with very tiny touchscreen input keys. Please<br>
> excude my typtos.<br>
><br>
> On Dec 11, 2014, at 5:45 PM, Josh Warcop <<a href="mailto:josh@warcop.com" target="_blank">josh@warcop.com</a>> wrote:<br>
><br>
> I'm not sure what licensing team you're working with but there is a specific<br>
> migration team for Collab products. We do several upgrades monthly for<br>
> clients and it has never been over 24 hours. Understanding everything that<br>
> needs to be done prior to engaging TAC is usually the fault of the engineers<br>
> or client.<br>
><br>
> SWSS Contract in place? If not still current ESW/UCSS? Have you verified<br>
> with UCSS support? Has LCT been submitted properly with the online form?<br>
> Has PUT been used properly to acquire any licensing?<br>
><br>
> This can all be done in advance and within a day. If you can't get the stuff<br>
> via the automated methods and open a case presenting everything properly is<br>
> necessary to get past level 1 GLO and to migration support.<br>
><br>
> Like I mentioned earlier we are never two business days beyond getting ELM<br>
> licensed after an upgrade.<br>
><br>
> Thanks!<br>
><br>
> Sent from my Windows Phone<br>
> ______________________________<u></u>__<br>
> From: Bill Talley<br>
> Sent: 12/11/2014 6:36 PM<br>
> To: Erick Wellnitz<br>
> Cc: cisco-voip<br>
> Subject: Re: [cisco-voip] licensing turn around time 8.6 to 10.5<br>
> Hahahahahahahahahahaha...<br>
><br>
> Sorry I shouldn't laugh, but Cisco's license upgrade process for UC 10 is<br>
> laughable at best. Licenses have to be approved by a product manager and<br>
> its now increased to a 10-12 business day process. Luckily theres a<br>
> lengthy grace period before you're locked out of provisioning the servers.<br>
><br>
> Sent from an Apple iOS device with very tiny touchscreen input keys. Please<br>
> excude my typtos.<br>
><br>
>> On Dec 11, 2014, at 5:19 PM, Erick Wellnitz <<a href="mailto:ewellnitzvoip@gmail.com" target="_blank">ewellnitzvoip@gmail.com</a>><br>
>> wrote:<br>
>><br>
>> All,<br>
>><br>
>> Quick question about licensing for CUCM/UCONN<br>
>><br>
>> Going from 8.6 to10.5 I should be able to run the license count tool and<br>
>> submit to licensing along with a contract number, correct? Is there usually<br>
>> a long turn around time or is it still a day or less?<br>
>><br>
>> Thanks!<br>
>> ______________________________<u></u>_________________<br>
>> cisco-voip mailing list<br>
>> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
>> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/<u></u>mailman/listinfo/cisco-voip</a><br>
><br>
> ______________________________<u></u>_________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/<u></u>mailman/listinfo/cisco-voip</a><br>
><br>
> ______________________________<u></u>_________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/<u></u>mailman/listinfo/cisco-voip</a><br>
><br>
><br>
> ______________________________<u></u>_________________<br>
> cisco-voip mailing list<br>
> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/<u></u>mailman/listinfo/cisco-voip</a><br>
><br>
</blockquote></div>