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Looks like it varies based on product. Typical Hardware/Software/Warranty discussion still applies. Software support that becomes hardware replacement may be up charge (re-entitlement)… etc.

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<div>-Wes</div>

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<div>On Dec 17, 2014, at 3:50 PM, Lelio Fulgenzi <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>> wrote:</div>

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<div style="font-family: verdana, helvetica, sans-serif; font-size: 10pt;">Thanks for the replies everyone. If anyone has any more information, or links, that would be great!<br>

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Lelio Fulgenzi, B.A.<br>

Senior Analyst, Network Infrastructure<br>

Computing and Communications Services (CCS)<br>

University of Guelph<br>

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519‐824‐4120 Ext 56354<br>

<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a><br>

<a href="http://www.uoguelph.ca/ccs">www.uoguelph.ca/ccs</a><br>

Room 037, Animal Science and Nutrition Building<br>

Guelph, Ontario, N1G 2W1<span name="x"></span><br>

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<b>From:<span class="Apple-converted-space"> </span></b>"Brian Meade" <<a href="mailto:bmeade90@vt.edu">bmeade90@vt.edu</a>><br>

<b>To:<span class="Apple-converted-space"> </span></b>"Lelio Fulgenzi" <<a href="mailto:lelio@uoguelph.ca">lelio@uoguelph.ca</a>><br>

<b>Cc:<span class="Apple-converted-space"> </span></b>"cisco-voip" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>

<b>Sent:<span class="Apple-converted-space"> </span></b>Wednesday, December 17, 2014 3:27:33 PM<br>

<b>Subject:<span class="Apple-converted-space"> </span></b>Re: [cisco-voip] Cisco TAC Per Incident fee<br>

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<div dir="ltr">I believe it depends on the technology.</div>

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<div class="gmail_quote">On Wed, Dec 17, 2014 at 2:55 PM, Lelio Fulgenzi<span class="Apple-converted-space"> </span><span dir="ltr"><<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a>></span><span class="Apple-converted-space"> </span>wrote:

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Just wondering if there is any documentation as to how much a per incident fee would be with Cisco. Anyone have any ideas?<br>

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<div><span></span>---<br>

Lelio Fulgenzi, B.A.<br>

Senior Analyst, Network Infrastructure<br>

Computing and Communications Services (CCS)<br>

University of Guelph<br>

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<a href="tel:519%E2%80%90824%E2%80%904120%20Ext%2056354" target="_blank">519‐824‐4120 Ext 56354</a><br>

<a href="mailto:lelio@uoguelph.ca" target="_blank">lelio@uoguelph.ca</a><br>

<a href="http://www.uoguelph.ca/ccs" target="_blank">www.uoguelph.ca/ccs</a><br>

Room 037, Animal Science and Nutrition Building<br>

Guelph, Ontario, N1G 2W1<span></span><br>

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