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<div>Hello,</div>
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<div>The support for concurrent use of CAD and Finesse for UCCX is expected to be announced in January (in all likelihood). Our internal testing has completed, but we are waiting to tie up a few loose ends.</div>
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<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Regards,</font></font></div>
<div><font class="Apple-style-span" color="#000000"><font class="Apple-style-span" face="Calibri">Abhiram Kramadhati</font></font></div>
<div>CCIE Voice # 40065</div>
<div>Contact Center TAC </div>
<div>Cisco Systems</div>
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<span style="font-weight:bold">From: </span>Matthew Loraditch <<a href="mailto:MLoraditch@heliontechnologies.com">MLoraditch@heliontechnologies.com</a>><br>
<span style="font-weight:bold">Date: </span>Friday, 19 December 2014 7:22 am<br>
<span style="font-weight:bold">To: </span>Kevin Przybylowski <<a href="mailto:kevinp@advancedtsg.com">kevinp@advancedtsg.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<span style="font-weight:bold">Subject: </span>Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x<br>
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<div style="direction: ltr;font-family: Tahoma;color: #000000;font-size: 10pt;">Wait and see, probably after the holidays<br>
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<p class="MsoNormal" style="margin:0in 0in 0pt"><span><font color="#000000">Matthew G. Loraditch - CCNP-V, CCNA-R&S, CCDA<br>
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<p class="MsoNormal" style="text-align:left; margin:0in 0in 0pt"><span style="font-size: 9pt; font-family: Arial, sans-serif;">We
<b>understand </b>and <b>solve </b>your<br>
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<p class="MsoNormal" style="text-align:left; margin:0in 0in 0pt"><span style="font-size: 9pt; font-family: Arial, sans-serif;">technology challengers so</span></p>
<p class="MsoNormal" style="text-align:left; margin:0in 0in 0pt"><span style="font-size: 9pt; font-family: Arial, sans-serif;">you can sell and service cars.</span></p>
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<div id="divRpF292758" style="direction: ltr;"><font face="Tahoma" size="2" color="#000000"><b>From:</b> cisco-voip [<a href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>] on behalf of Kevin Przybylowski [<a href="mailto:kevinp@advancedtsg.com">kevinp@advancedtsg.com</a>]<br>
<b>Sent:</b> Thursday, December 18, 2014 8:24 PM<br>
<b>To:</b> <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x<br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Yep, I don’t see anything that supports the concurrent use of them in 10.6 either.</span></p>
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<p class="MsoNormal"><b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;"> Charles Goldsmith [<a href="mailto:wokka@justfamily.org">mailto:wokka@justfamily.org</a>]
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<b>Sent:</b> Thursday, December 18, 2014 8:17 PM<br>
<b>To:</b> Kevin Przybylowski<br>
<b>Cc:</b> NateCCIE; Mike; <a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x</span></p>
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<p class="MsoNormal">From the 10.6 docs: Unified CCX does not support concurrent use of Cisco Finesse Desktop and Cisco Agent or Supervisor Desktop</p>
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<p class="MsoNormal"><a href="http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_chapter_011.html#UCCX_CN_D10F6AEF_00" target="_blank">http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_6/design/guide/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express/UCCX_BK_CBB99111_00_cisco-unified-contact-center-express_chapter_011.html#UCCX_CN_D10F6AEF_00</a> </p>
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<p class="MsoNormal">Thought it was too good to be true, it would be handy for migrating customers over to Finesse</p>
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<p class="MsoNormal">On Thu, Dec 18, 2014 at 6:15 PM, Kevin Przybylowski <<a href="mailto:kevinp@advancedtsg.com" target="_blank">kevinp@advancedtsg.com</a>> wrote:</p>
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<p class="MsoNormal" style=""><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">That’s great, will help get people off CAD and into Finesse if you can easily show them in their own environment.</span></p>
<p class="MsoNormal" style=""><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal" style=""><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">You’d think they would put this in the release notes as it’s a pretty big deal in the CCX world.</span></p>
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<p class="MsoNormal" style=""><b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;"> NateCCIE [mailto:<a href="mailto:nateccie@gmail.com" target="_blank">nateccie@gmail.com</a>]
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<b>Sent:</b> Thursday, December 18, 2014 8:14 PM<br>
<b>To:</b> Charles Goldsmith<br>
<b>Cc:</b> Kevin Przybylowski; Mike; <a href="mailto:cisco-voip@puck.nether.net" target="_blank">
cisco-voip@puck.nether.net</a></span></p>
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<b>Subject:</b> Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x</p>
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<p class="MsoNormal" style="">10.6 is the first last and only version that allows both to be run on the same server. <br>
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Sent from my iPhone</p>
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<p class="MsoNormal" style=""><a href="tel:%2B1%20801%20718%202308" target="_blank">+1 801 718 2308</a></p>
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On Dec 18, 2014, at 6:05 PM, Charles Goldsmith <<a href="mailto:wokka@justfamily.org" target="_blank">wokka@justfamily.org</a>> wrote:</p>
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<p class="MsoNormal" style="">Kevin, not supported to run them both at the same time, unless 10.6 has indeed changed that, I haven't perused the docs yet.</p>
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<p class="MsoNormal" style="">On Thu, Dec 18, 2014 at 5:02 PM, Kevin Przybylowski <<a href="mailto:kevinp@advancedtsg.com" target="_blank">kevinp@advancedtsg.com</a>> wrote:</p>
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<p class="MsoNormal" style=""><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125);">Do you mean the last version? They’ve been together the last few revisions.</span></p>
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<p class="MsoNormal" style=""><b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">From:</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;"> cisco-voip [mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Mike<br>
<b>Sent:</b> Thursday, December 18, 2014 6:22 PM<br>
<b>To:</b> Josh Warcop<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x</span></p>
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<p class="MsoNormal" style="">UCCX 10.6 supports CAD and Finesse as ️Co-resident and rumor has it that is the only version that will support this configuration so plan accordingly. <br>
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Sent from my iPhone</p>
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On Dec 18, 2014, at 3:17 PM, Josh Warcop <<a href="mailto:josh@warcop.com" target="_blank">josh@warcop.com</a>> wrote:</p>
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<p class="MsoNormal" style=""><span style="font-size: 11pt; font-family: Calibri, sans-serif;">First - your target version should be the 10.6 release which is Communications Manager 10.5.2 and CCX 10.6.1.
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You merging of UCCX should also include going to Finesse and dropping CAD. <br>
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If you have a non-overlapping dial plan the merging is simple. However if you have to do a lot of dial plan work it can be a good challenge.<br>
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In this case I would support the decision to build fresh and merge into one new cluster. This will allow you to build new dial plans, new UCCX integration, and move site by site or by application.
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Sent from my Windows Phone</span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt"><b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">From:
</span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><a href="mailto:ashwani@ranpise.com" target="_blank">Ashwani R</a></span><br>
<b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Sent: </span>
</b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">12/18/2014 8:39 AM</span><br>
<b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">To: </span></b><span style="font-size: 11pt; font-family: Calibri, sans-serif;"><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a></span><br>
<b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">Subject: </span>
</b><span style="font-size: 11pt; font-family: Calibri, sans-serif;">[cisco-voip] Consolidate two separate UCCX cluster and migrate to 9.x</span></p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Team,</p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">I have a customer who has two separate UCCX HA cluster with their respective CUCM cluster (merging two companies). They would like to merge both CUCM and UCCX cluster to one cluster and upgrade them to 9.x.
They are running CUCM version <b>7.1.3.10000-11</b> and UCCX cluster running <b>
7.0(2) Build254</b>. What is the best way to do this? Can they keep both historical data from UCCX and move them to 9.x ? I know this is not possible but just want to see if anyone has done it before. We have already built new 9.x CUCM and UCCX cluster with
new set of IP addresses with blank configurations. Any help will be appreciated.</p>
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<p class="MsoNormal" style="margin-bottom:12.0pt">Thanks,</p>
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<p class="MsoNormal" style="">Ashwani</p>
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